See all properties

Fairmont Mayakoba Riviera Maya - All Inclusive

5.0 star property

Choose dates to view prices

Photo gallery for Fairmont Mayakoba Riviera Maya - All Inclusive

On the beach, white sand, sun loungers, beach umbrellas
Property video
8 restaurants, breakfast, lunch, dinner served; Mexican cuisine
View from room
8 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Pet friendly
$1,151
$949 nightly
$1,151 total
Total with taxes and fees
Dec 18 - Dec 19

Explore the area

View in a map
Carretera Fed.Cancún- Playa del Carmen, KM 298, Solidaridad, Playa del Carmen, QROO, 77710
  • Place, El Camaleón Mayakoba Golf Course
    ‪6 min walk‬
  • Place, Maroma Beach
    ‪20 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪23 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪86 min drive‬

Room options

View all photos for Fairmont, Room, 1 King Bed, Non Smoking, Garden View

Premium bedding, Select Comfort beds, in-room safe, desk

Fairmont, Room, 1 King Bed, Non Smoking, Garden View

10.0 out of 10
Exceptional
(3 reviews)
  • 441 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont, Room, 2 Queen Beds, Non Smoking, Garden View

Premium bedding, Select Comfort beds, in-room safe, desk

Fairmont, Room, 2 Queen Beds, Non Smoking, Garden View

10.0 out of 10
Exceptional
(6 reviews)
  • 441 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Casita, Deluxe Room, 1 King Bed, Non Smoking, Garden View

Casita, Deluxe Room, 1 King Bed, Non Smoking, Garden View | Premium bedding, Select Comfort beds, in-room safe, desk

Casita, Deluxe Room, 1 King Bed, Non Smoking, Garden View

9.0 out of 10
Wonderful
(2 reviews)
  • 462 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Casita, Deluxe Room, 2 Queen Beds, Non Smoking, Garden View

Casita, Deluxe Room, 2 Queen Beds, Non Smoking, Garden View | Premium bedding, Select Comfort beds, in-room safe, desk

Casita, Deluxe Room, 2 Queen Beds, Non Smoking, Garden View

10.0 out of 10
Exceptional
(3 reviews)
  • 462 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Casita Signature, Room, 1 King Bed, Non Smoking, Canal View

Casita Signature, Room, 1 King Bed, Non Smoking, Canal View | Premium bedding, Select Comfort beds, in-room safe, desk

Casita Signature, Room, 1 King Bed, Non Smoking, Canal View

9.6 out of 10
Exceptional
(5 reviews)
  • 484 sq ft
  • Canal view
  • Sleeps 2
  • 1 King Bed

View all photos for Casita Signature, Room, 2 Queen Beds, Non Smoking, Canal View

Premium bedding, Select Comfort beds, in-room safe, desk

Casita Signature, Room, 2 Queen Beds, Non Smoking, Canal View

9.2 out of 10
Wonderful
(7 reviews)
  • 484 sq ft
  • Canal view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Casita Signature, Suite, 1 King Bed with Sofa bed, Non Smoking, Canal View

Casita Signature, Suite, 1 King Bed with Sofa bed, Non Smoking, Canal View | Exterior

Casita Signature, Suite, 1 King Bed with Sofa bed, Non Smoking, Canal View

  • 915 sq ft
  • 1 bedroom
  • Canal view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Beach Area Casita, Room, 1 King Bed, Canal View

Beach Area Casita, Room, 1 King Bed, Canal View | Premium bedding, Select Comfort beds, in-room safe, desk

Beach Area Casita, Room, 1 King Bed, Canal View

  • 462 sq ft
  • Canal view
  • Sleeps 2
  • 1 King Bed

View all photos for Beach Area Casita, Room, 2 Queen Beds, Canal View

Beach Area Casita, Room, 2 Queen Beds, Canal View | Premium bedding, Select Comfort beds, in-room safe, desk

Beach Area Casita, Room, 2 Queen Beds, Canal View

  • 505 sq ft
  • Canal view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Beach Area Casita Suite, 1 King Bed, Private Pool, Canal View, 1 king bed

Premium bedding, Select Comfort beds, in-room safe, desk

Beach Area Casita Suite, 1 King Bed, Private Pool, Canal View, 1 king bed

  • 1108 sq ft
  • 1 bedroom
  • Canal view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bambu Suite, 1 King Bed, Private Pool, View

Premium bedding, Select Comfort beds, in-room safe, desk

Bambu Suite, 1 King Bed, Private Pool, View

  • 1851 sq ft
  • 1 bedroom
  • Canal view
  • Sleeps 4
  • 1 King Bed

View all photos for Coral Suite, 1 King Bed, Private Pool

Coral Suite, 1 King Bed, Private Pool | Living area | LED TV, pay movies

Coral Suite, 1 King Bed, Private Pool

  • 1496 sq ft
  • 1 bedroom
  • Canal view
  • Sleeps 4
  • 1 King Bed

View all photos for La Tortuga Suite, 1 King Bed, Private Pool, View

La Tortuga Suite, 1 King Bed, Private Pool, View | Premium bedding, Select Comfort beds, in-room safe, desk

La Tortuga Suite, 1 King Bed, Private Pool, View

  • 2131 sq ft
  • 1 bedroom
  • Canal view
  • Sleeps 3
  • 1 King Bed

View all photos for El Camaleon Presidential Suite, 1 King Bed, Private Pool Ocean View

El Camaleon Presidential Suite, 1 King Bed, Private Pool Ocean View | View from room

El Camaleon Presidential Suite, 1 King Bed, Private Pool Ocean View

  • 2206 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Fairmont, Room, 1 King Bed, Non Smoking, Resort View

Premium bedding, Select Comfort beds, in-room safe, desk

Fairmont, Room, 1 King Bed, Non Smoking, Resort View

8.0 out of 10
Very good
(2 reviews)
  • 436 sq ft
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont, Room, 2 Queen Beds, Non Smoking, Resort View

Premium bedding, Select Comfort beds, in-room safe, desk

Fairmont, Room, 2 Queen Beds, Non Smoking, Resort View

  • 436 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

Casita, Suite, 1 King Bed, Non Smoking, Beachfront

  • 963 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Premium Suite, 1 King Bed, Non Smoking, Beachfront

  • 1075 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Casita, Signature Suite, 2 Queen Beds, Non Smoking, Canal View

Premium bedding, Select Comfort beds, in-room safe, desk

Casita, Signature Suite, 2 Queen Beds, Non Smoking, Canal View

10.0 out of 10
Exceptional
(1 review)
  • 914 sq ft
  • Canal view
  • Sleeps 5
  • 2 Queen Beds

Family Room, Connecting Rooms (Garden)

  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Family Room, Connecting Rooms (Lagoon)

  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Beachfront Casita, 2 Queen Beds, Private Stairway to Beach, Butler Service

  • Sleeps 4
  • 2 Queen Beds

Similar properties

8 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Fairmont Mayakoba
  • Pool
  • All inclusive
  • Spa
  • Pet friendly
4.6 out of 5, Wonderful, 1,001 reviews
$450 nightly
The price is $547
Dec 13 - Dec 14
Total with taxes and fees
Fairmont Mayakoba

About the neighborhood

Playa del Carmen

When you stay at Fairmont Mayakoba Riviera Maya - All Inclusive in Playa del Carmen, you'll be on the beach, a 1-minute drive from El Camaleón Mayakoba Golf Course and 6 minutes from Tres Rios Ecopark. .This all-inclusive property is 5.2 mi (8.4 km) from Playa del Carmen Main Beach and 5.5 mi (8.9 km) from Maroma Beach.

What's nearby

  • El Camaleón Mayakoba Golf Course - 6 min walk - 0.4 miles
  • Quinta Avenida - 10 min drive - 5.7 miles
  • Playa del Carmen Main Beach - 11 min drive - 6.0 miles
  • Maroma Beach - 20 min drive - 6.8 miles
  • Xcaret Eco Theme Park - 23 min drive - 11.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪La Copa - ‬5 min drive
  • ‪Hix Bar & Lobby Lounge - ‬1 min walk
  • ‪Las Brisas Restaurant & Lounge Bar - ‬7 min drive
  • ‪La Laguna - ‬4 min drive
  • ‪Agave Azul - Tequila Library - ‬17 min walk

About this property

Fairmont Mayakoba Riviera Maya - All Inclusive

Luxury property on the beach, with 5 outdoor pools
Fairmont Mayakoba Riviera Maya - All Inclusive offers 401 accommodations with laptop-compatible safes and complimentary newspapers. Rooms open to furnished balconies. Select Comfort beds feature premium bedding. LED televisions come with premium cable channels and pay movies. Bathrooms include separate bathtubs and showers, designer toiletries, and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hair dryers can be requested.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts and complimentary bicycles. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 20 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Stay in one of 401 guestrooms featuring LED televisions. Your Select Comfort bed comes with premium bedding. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature separate bathtubs and showers, designer toiletries, and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 5 outdoor swimming pools. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge). Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Enjoy Mexican cuisine at La Laguna, one of the property's 8 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the poolside bar or one of 3 bars/lounges, or 2 beach bars. Buffet breakfasts are available daily from 7:00 AM to 11:30 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Playa del Carmen? This property has 27710 square feet (2574 square meters) of space consisting of a conference center and 12 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:30 AM.
La Laguna - Overlooking the garden, this restaurant specializes in Mexican cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Tauro Steakhouse - Overlooking the garden, this steakhouse specializes in Fusion cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Gaia at Maykana - This beach seafood restaurant specializes in seafood and serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Hix Bar & Lobby Lounge - This sushi bar specializes in sushi and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Cielo at Maykana - This rooftop bar is located on the beach. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All à la carte meals and snacks included

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: USD 41 for adults and USD 35 for children
  • 2 beach bars
  • 3 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Cielo at Maykana
  • Gaia at Maykana
  • Hix Bar & Lobby Lounge
  • La Laguna
  • Tauro Steakhouse

Things to do

  • 18-hole golf course
  • 2 outdoor tennis courts
  • 24-hour gym
  • 5 outdoor pools
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Designer stores
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Hiking/biking trails
  • Kayaking
  • Library
  • Optional golf privileges
  • Outdoor pool (guest access)
  • Pilates classes
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Racquetball/squash
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkeling
  • Spelunking
  • Steam room
  • Water sports equipment
  • Waterslide
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12 meeting rooms
  • Business center
  • Computer station
  • Conference center (27,710 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 20 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • Ballroom
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LED TV with premium cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 55.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 38.00 per person, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Housekeeping
  • In-room bottled water
  • Pool access
  • Sporting facilities or equipment
  • Valet parking

We have included all charges provided to us by the property.

The daily resort fee is charged to guests age 18 and older.

Optional extras

  • Fee for buffet breakfast: approximately USD 41 for adults and USD 35 for children
  • Airport shuttle fee: USD 256.00 per vehicle (roundtrip, maximum occupancy 2)
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 55.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 008-007-006586/2025

We should mention

Pool access available from 6:00 AM to 8:00 PM
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 16 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Fairmont Mayakoba Riviera Maya All Inclusive Playa del Carmen
Fairmont Mayakoba Riviera Maya All Inclusive Playa del Carmen
Fairmont Mayakoba Riviera Maya - All Inclusive Playa del Carmen
Fairmont Mayakoba Riviera Maya All Inclusive

Fairmont Mayakoba Riviera Maya - All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 577 out of 716 reviews
Rating 8 - Good. 97 out of 716 reviews
Rating 6 - Okay. 26 out of 716 reviews
Rating 4 - Poor. 11 out of 716 reviews
Rating 2 - Terrible. 5 out of 716 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Edward Michael Donovan, Franklin Lakes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was disappointed that the main pool area was closed as well as three of the dinner restaurants and the buffet breakfast restaurant. As a result, there was limited food options. I would not have booked the resort if I knew this.
Stayed 8 nights in Sep 2025

10/10 Excellent

MANUEL

Stayed 3 nights in Sep 2025

8/10 Good

Maggie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is really nice. Convenient golf shuttle around the property that comes frequent and drivers are friendly and helpful. Only if the restaurants offer better food options. It’s all inclusive but be mindful of the excluded drinks and snacks in the room, and some restaurants have excluded items that you have to pay extra.
Stayed 2 nights in Jul 2025

10/10 Excellent

Erin, Pickering

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at the Fairmont. The food, the scenery and the activities. Everything was perfect. We plan to come back. Worth every penny.
Stayed 4 nights in Aug 2025

10/10 Excellent

Eric

Stayed 4 nights in Aug 2025

10/10 Excellent

Matilda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Katarzyna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Merwan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was Beautiful and relaxing
Stayed 4 nights in Aug 2025

10/10 Excellent

Tara

Stayed 7 nights in Aug 2025

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2025

10/10 Excellent

Veronica

Stayed 7 nights in Jul 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Shirlene Asmath

Liked: Cleanliness, staff & service, property conditions & facilities
Great place for a family vacation.
Stayed 7 nights in Jul 2025

10/10 Excellent

KEUMHWA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Chadwick Curtis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our family loved the Fairmont Mayakoba. We highly recommend it.. Irene and Sophia were so helpful and sweet !!! Food was good and the beach was great!
Stayed 5 nights in Jul 2025

8/10 Good

Ani

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I waited a week before posting this review to allow the property sufficient time to address a significant billing issue. Unfortunately, I am still awaiting a refund of $1,500 that was incorrectly charged to my account. Despite being told the "mistake" would be corrected immediately, no resolution has been made. I strongly encourage guests to review their final bill and ensure any discrepancies are resolved before departure. While the property and the service were outstanding, there were several disappointing aspects of our experience. Check-in was particularly unpleasant. We arrived at 9:00 AM after a long journey, and although the hotel was only 40% occupied, we were not allowed to access our room early. Instead, we were directed to change in the public lobby restroom. This was extremely uncomfortable and inappropriate 5 guests were forced to change in an area with no privacy, with luggage spread out on the corridor. A basic courtesy, such as offering a temporary room would have gone a long way in demonstrating hospitality and professionalism. Additionally, the breakfast buffet was very disappointing — the selection was limited, the quality was poor, and the standards were far from "exceptional" rated hotel.I would like to extend my sincere thanks to Dmitri and the team at the beachfront restaurant. We were accommodated to have breakfast there for the duration of our stay.Dmitri and his team exemplified what true hospitality looks like with their warm, genuine service.
Stayed 5 nights in Jul 2025

10/10 Excellent

Alejandro Royo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Truly Memorable Stay – Highly Recommended! We recently stayed at this beautiful hotel and had a fantastic time with the family (2 adults and 2 kids – 14 & 9 years old). From the moment we arrived, everything exceeded our expectations. The service was top-notch — every staff member we encountered was friendly, attentive, and genuinely eager to make our stay special. The room and hotel facilities were excellent, with everything impeccably maintained and thoughtfully designed for comfort and enjoyment. The beach is beautiful, and we really appreciated the hotel’s efforts to combat sargassum and keep the shoreline clean and inviting, which allow us to enjoy the ocean every day during our stay. One of the biggest highlights was the dining experience. The variety and quality of the food was outstanding, something you rarely find in an all-inclusive. Each meal felt like a culinary treat, with fresh ingredients, creative menus, and beautiful presentation. You can make reservations in advance for the hotel restaurants via OpenTable, which is a big plus. On the other side, waiting time for breakfast can be a bit long (up to 30 minutes) since there is only one restaurant included in the all-inclusive package. And mosquitoes can get bad at La Laguna restaurant so be prepared if you sit outside. But overall, we couldn’t be happier with our stay. Fully recommended—we’ll definitely be back!
Stayed 5 nights in Jul 2025

8/10 Good

Anna

Stayed 5 nights in Jul 2025

10/10 Excellent

Ivan, San Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is huge. Nature is fantastic. Good is really good for an all inclusive package. Premium food and drinks. Rooms are amazing, the lower level casitas have an amazing outdoor shower which brings a unique experience. I totally recommend this amazing hotel.
Stayed 7 nights in Jul 2025

10/10 Excellent

Laura

Traveled with family
Liked: Amenities
We cannot say enough about this property and the amazing staff with their meticulous attention to detail & comfort of each one of our family members- we had the best trip ever!
Stayed 6 nights in Jul 2025

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel that is sargassum free!!

We had a fabulous stay at the Fairmont. The booking was done at the last minute because we were due to stay at a much smaller boutique hotel however we were very nervous of having our holiday ruined due to the sargassum (seaweed - google it before booking Mexico). We were already in Mexico and witnessed knee deep 20m wide sargassum belt (rotting and smelly) further down the coast at a different hotel. I emailed the Fairmont whilst in country to check if they had any protection, after they confirmed that they did we cancelled the other hotel and booked here. We are so pleased that we did, you are made to feel special from the moment you arrive and their seaweed protection barrier gave us everything we hoped for, white sands, turquoise ocean and no knee deep seaweed to wade through. The restaurants were lovely, the service exceptional and the room very relaxing. Bikes and golf carts help you to get around whilst the quietness and size of the site didn’t make it feel like you were on a vast resort. One word of advice, book restaurants before you arrive (via emailing the concierge) or on your first day if you’re on an extended trip otherwise you may well be stuck eating at 5pm or 9pm! In high season, this is a must.
Stayed 4 nights in Jul 2025

10/10 Excellent

Genesis

Liked: Cleanliness, staff & service, property conditions & facilities
Great service attentive and friendly staff this resort is great for those wanting a reset and to enjoy good food they have really good food here probably the best resort food I’ve ever had!
Stayed 7 nights in Jul 2025

10/10 Excellent

Jackelyne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

10/10 Excellent

Jean-Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is definitely one of the best resorts that I’ve visited. The staff were amazing and extremely accommodating. The atmosphere was incredible.
Stayed 4 nights in Jul 2025