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12 Bees Hotel

3.0 star property

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Photo gallery for 12 Bees Hotel

Serves breakfast, lunch, and dinner
2 outdoor pools, sun loungers
Family Room | Individually decorated, individually furnished, desk, laptop workspace
Lobby sitting area
2 outdoor pools, sun loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Restaurant
  • Air conditioning
  • Business services
  • Bar

Explore the area

View in a map
No. Int. S/N, Calle 12 Bis, Playa del Carmen, QROO, 77710
  • Place, Central Square
    ‪5 min walk‬
  • Place, Quinta Avenida
    ‪8 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪11 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Standard Double Room, Multiple Beds

Standard Double Room, Multiple Beds | Individually decorated, individually furnished, desk, laptop workspace

Standard Double Room, Multiple Beds

8.8 out of 10
Excellent
(20 reviews)
  • 231 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed

8.0 out of 10
Very good
(9 reviews)
  • 231 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

Family Room | Individually decorated, individually furnished, desk, laptop workspace

Family Room

  • 301 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

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About the neighborhood

Playa del Carmen

A stay at 12 Bees Hotel places you in the heart of Playa del Carmen, within a 15-minute walk of Playa del Carmen Main Beach and Quinta Avenida. .This hotel is 0.8 mi (1.2 km) from Mamitas Beach and 5.6 mi (9.1 km) from Xplor Theme Park.

What's nearby

  • Calle 12 - 2 min walk - 0.1 miles
  • Central Square - 5 min walk - 0.3 miles
  • Quinta Avenida - 8 min walk - 0.5 miles
  • Playa del Carmen Main Beach - 11 min walk - 0.6 miles
  • Mamitas Beach - 14 min walk - 0.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪Vips Constituyentes - ‬4 min walk
  • ‪El Doctorcito - ‬3 min walk
  • ‪Bufet De La Jungla - ‬4 min walk
  • ‪Birria Bros - ‬4 min walk
  • ‪El Compa - Birria Y Asadas - ‬3 min walk

About this property

12 Bees Hotel

12 Bees Hotel offers 65 accommodations, which are accessible via exterior corridors and feature ceiling fans and blackout drapes/curtains. These individually decorated and furnished accommodations include desks. 43-inch flat-screen televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 65 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with showers are provided. Conveniences include desks and ceiling fans, and housekeeping is provided daily.
Pamper yourself with onsite facials or take in the view from a rooftop terrace. Additional amenities at this hotel include complimentary wireless internet access, a hair salon, and a reception hall. If you're planning a day at a nearby theme park, you can hop on the shuttle (surcharge).
Stop by the hotel's bar/lounge, BEEBAR, for lunch, dinner, or brunch, or grab snacks at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held on select days.
Featured amenities include a business center, limo/town car service, and a 24-hour front desk. Event facilities at this hotel consist of conference space and a meeting room. A cruise ship terminal shuttle is available for a surcharge.
A complimentary manager's reception is offered on select days.
BEEBAR - This rooftop bar serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Bus station shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Restaurants on site

  • BEEBAR

Things to do

  • 2 outdoor pools

Family friendly

  • 2 outdoor pools

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Business center
  • Conference space
  • Coworking space
  • Meeting room

Outdoors

  • Beach towels
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Spa

  • Facials
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Pool access ramp on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must transfer via Shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the cruise terminal and ferry terminal (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.42 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Property Registration Number 008-007-003009/2025

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not permitted at this property
A car is not required for transportation to and from this property
Children under 12 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

12 Bees Hotel Hotel
12 Bees Hotel Playa del Carmen
12 Bees Hotel Hotel Playa del Carmen

12 Bees Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 167 out of 311 reviews
Rating 8 - Good. 87 out of 311 reviews
Rating 6 - Okay. 40 out of 311 reviews
Rating 4 - Poor. 11 out of 311 reviews
Rating 2 - Terrible. 6 out of 311 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Luis Fernando

Stayed 1 night in Dec 2025

8/10 Good

Randy

Stayed 2 nights in Nov 2025

10/10 Excellent

Flavio

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Viaje Familiar

Nos encantó la propiedad, super cómodo y lindo. El área del roof nos encantó, entendiendo que quizás por la temporada los insumos son limitados, pedimos piña colada y no tenían piña sin embargo nos ofrecieron otras opciones. Definitivamente será de mis primeras opciones a futuro.
Stayed 1 night in Aug 2025

10/10 Excellent

Abel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gracias por sus atenciones

Excelente hotel
Stayed 1 night in Jul 2025

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

David, New Orleans

Stayed 1 night in Jul 2025

10/10 Excellent

Zack

Stayed 2 nights in Feb 2025

10/10 Excellent

S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service & really nice people
Stayed 5 nights in Apr 2025

6/10 Okay

Marina

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Can’t open the window. View to the wall
Stayed 10 nights in Apr 2025

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, quiet and comfort
Stayed 1 night in Apr 2025

6/10 Okay

Aaron

Z
Stayed 14 nights in Mar 2025

6/10 Okay

FERNANDA

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
De um modo geral boa, não gostamos do bar e nem do restaurante.
Stayed 4 nights in Apr 2025

10/10 Excellent

robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice safe property

Stayed 1 night in Mar 2025

8/10 Good

myriam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Mar 2025

10/10 Excellent

Matthew, Enumclaw

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is clean, private and has an amazing Roof top. The front desk staff is extremely helpful as well. Will stay here again.
Stayed 1 night in Mar 2025

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice time there. The room got cleaned every day. WiFi was great. Very closed for shopping. 15 min to the beach if you are walking. I would stay there again
Stayed 9 nights in Feb 2025

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Available parking. Walkable to 5th avenue and Contituyenes street.
Stayed 1 night in Feb 2025

8/10 Good

Julien

Liked: Cleanliness, staff & service
A fridge in the room would be nice... otherwise nice restaurant and pool table on the top floor. Great staff!
Stayed 9 nights in Jan 2025

6/10 Okay

Jamal

Liked: Cleanliness, staff & service
Average hotel, nothing exceptional
Stayed 7 nights in Feb 2025

10/10 Excellent

Gabriela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendliness , they extended my check out time and gave me a free coctail 😊
Stayed 1 night in Feb 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Andy

Liked: Cleanliness
Disliked: Staff & service

alright, but not special

Alright for the price, but service… especially in the restaurant/bar, was horrible. (I actually never even got service and left). Location good.
Stayed 1 night in Jan 2025

8/10 Good

Ellen

Nice
Stayed 1 night in Jan 2025

4/10 Poor

Nicole

Disliked: Cleanliness, amenities, property conditions & facilities
Overall poor
Stayed 2 nights in Jan 2025