Location was good. We needed a triple accommodation and when we set-up the sofa bed, it extended up to the desk. No room to pass. One must jump over the bed to get to the washroom. Whoever sleeps on the sofa bed will be awaken by the person crawling over the bed to get to the washroom in the middle of the night. The next morning, we explained it to the front desk of the situation and that the desk was all scratched from the sofa bed. The agent informed us that there is nothing they can do. All the rooms in the hotel are the same size and yes, one must jump over the sofa bed if he/she has to use the washroom. We were given two breakfast coupons per day to supposedly compensate our inconvenience. However, the coupons were not worth it for our crawling over the bed for four nights. Not to mention, I had to call for sheets and extra pillows for the sofa bed. We had to close the sofa bed every morning in order to have free access to the washroom. Both front desk agents who checked-in/checked-out us acted as if jumping over the bed in the middle of the night is quite normal. I am quite aware that most hotel rooms in London are small. We booked Holiday Inn due to past experiences in the US. If Holiday Inn Kensington and Holiday Inn Worldwide think that our experience is acceptable, they must inform their clients that they will have to jump over the sofa bed in the middle of the night in order to use the washroom, on their marketing pieces and website.