Compare Cheap Hotels in Innsbrook

"Don’t get me wrong the hotel is convenient and could be a decent place to stay. However, the experience was ruined by poor service and unacceptable cleanliness. The front desk was friendly at check-in, but once I got to the room, it was a disaster from there. The sheets, blankets, pillows, and towels all had black and brown stains. It honestly looked like nothing had been cleaned, which felt extremely unsanitary. I went back to request a room change or housekeeping. They wouldn’t move me, so I asked for the room to be cleaned. After leaving for a few hours, I returned to find only the sheets and blanket changed. The pillows and towels were still stained. I complained again and was told to bring all the linens down myself if I wanted clean ones despite housekeeping still being on site. That’s unacceptable. Later that night, I finally did the exchange. That’s when I met Ms. Shannon, the night auditor. She was kind, respectful, and immediately apologized without me even saying much. She quickly provided fresh linens and showed the level of service that should’ve been there from the start. Overall, I wouldn’t stay here again. The lack of cleanliness and poor handling by the day staff is concerning. Big credit to Ms. Shannon, she was the best part of the stay."

"We loved the happy hour from 5:30-7:00. The food and drinks were delicious, the staff was friendly and on top of everything. The pool and hot tub was well maintained and everyone seemed to be having a good time."

"We arrived after 9 last night and it looked great from the outside. Upon walking in, it looked rather old. The lady was very nice at the front desk and told us breakfast was at 7. Cool. We set off to find the room... We get to the second floor and it stops before our room #. We look around confused and i see a door. It says exit. I said "I'm trying it!" Sure enough, it leads to a hidden hallway. We walk, and our room is still missing. Well, lookie there; another door. We enter our second hidden hallway and BAM! our room appears. I already have a weird feeling about this place but open the door anyway. After getting inside, the room smells of something I can't describe. The lamp shade has a stain & busted, bed sheets have stains, couch is gross... It's just awful. I said out loud "it looks like it has bugs.." And in the bathroom and low and behold: a roach. On the toilet seat. And it's a baby! It was one of many. I go downstairs and tell the lady, " yea, we aren't staying. There are roaches." She does not seem the least bit surprised. She says "everywhere, or just one?" Then tells me we will get a refund that they are now refusing. DO NOT STAY HERE."

"This was a terrible place to stay. The room was horrible the surrounding was very sketchy and unsafe. Don't stay if you have children"

"Great location."

"I did not catch her name. The associate at check-in was super delightful and kind! All the staff in valet was incredible. They all were so kind, super polite and gracious. "