First of all, I had to wait over an hour to get to my room because my reservation was not in the system. The desk clerk acted as though it was no big deal, and I was essentially put on the back burner. There was another clerk at the desk who could have assisted other incoming guests while he helped me, but she disappeared, leaving him to handle everything — and I was left waiting.
When I finally got to the floor, I noticed trash piled up by the trash can near the elevator, which gave a bad first impression. Once inside the room, the smell was damp and unpleasant, and it looked like it had been hastily cleaned. I didn’t feel comfortable until I purchased my own cleaning supplies and went over the basic areas myself.
Lastly, the breakfast was very disappointing. The sides looked like they came straight from frozen banquet-style packages, the pastries and muffins were stale, and the only decent option was the pancake maker. On top of that, the clerk never mentioned the breakfast time or any of the hotel’s amenities, so I was left to figure things out on my own.
This entire experience was frustrating and far below standard. I truly hope management takes these issues seriously and makes improvements for the sake of future guests.