CheapTickets Verified Review
"I love the location of hotel. (close to everything) However, There was someone's hair on the shower wall which makes me wonder was the shower actually cleaned or was it oversight. Once I brought it to the staff attention, I was being questioned why staff was not immediately notified. I had to informed them that soon after I showered I did contact them. Also, I was told the room would be cleaned when I was out the room. I informed them I would be gone for the entire day and onced I returned the room including the shower hair was still there. Also, No staff member shared that the hotel has a happy hour from 5:30-7:30 everyday. My friend in another state had to inform me and when I asked upon check out the front desk staff verified this information."
A verified traveler from NC stayed at Embassy Suites by Hilton Knoxville Downtown