Except for the hassle of having to use valets for parking (not at all unusual for large urban hotels), everything was very nice. All of the staff was especially helpful and friendly. The room was large and well furnished, just as we needed. The fridge and microwave worked well. Ice was never far away. The personal, nearly instant elevators was really cool. We did not care for their onsite restaurant, but the breakfast was awesome, fast and fresh, anything you might imagine. The front desk staff were much more helpful in person than they were when we called in advance of arrival, getting us into our room early as we needed. Awesome bar on the rooftop, with an incredible bourbon selection. As a whole, we would not hesitate to stay here again if needing to be downtown.