Burrstone Inn, an Ascend Collection Hotel

3.0 star property

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Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(50 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking

Standard Room, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed with Sofa bed, Non Smoking

8.8 out of 10
Excellent
(23 reviews)
  • 312 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Room, 1 King Bed, Accessible, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed, Accessible, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

8.4 out of 10
Very good
(6 reviews)
  • 312 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(30 reviews)
  • 312 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking | Premium bedding, in-room safe, desk, blackout drapes

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • 312 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About the neighborhood

Utica

Located in Utica, Burrstone Inn, an Ascend Collection Hotel is in the business district, within a 5-minute drive of Utica College and New Hartford Recreation Center. .This hotel is 1.5 mi (2.5 km) from Charles A Gaetano Stadium and 1.5 mi (2.5 km) from Mohawk Valley Health System - Marketing & Communications.

What's nearby

  • Utica College - 8 min walk - 0.5 miles
  • Charles A Gaetano Stadium - 16 min walk - 0.9 miles
  • New Hartford Recreation Center - 3 min drive - 2.1 miles
  • Mohawk Valley Health System - Marketing & Communications - 4 min drive - 1.8 miles
  • Stanley Theater - 7 min drive - 3.4 miles

Getting around

  • Utica Station - 14 min drive
  • Hancock Intl. Airport (SYR) - 61 min drive

Restaurants

  • ‪7 Brew Coffee - ‬3 min drive
  • ‪Dunkin' - ‬3 min drive
  • ‪Dunkin' - ‬10 min walk
  • ‪Pizza Boys - ‬16 min walk
  • ‪Domino's Pizza - ‬3 min drive

About this property

Burrstone Inn, an Ascend Collection Hotel

Hotel in Utica with free breakfast and a fitness center
Burrstone Inn, an Ascend Collection Hotel offers 100 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Make yourself at home in one of the 100 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Be sure to enjoy recreational amenities including a fitness center and a seasonal outdoor pool. This hotel also features complimentary wireless internet access, gift shops/newsstands, and a ballroom.
Grab a bite to eat at Beer Garden, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Utica? This hotel has 3792 square feet (341 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served between 6:00 AM and 9:00 AM on weekdays.
Beer Garden - This restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Beer Garden

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool (guest access)
  • Seasonal outdoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Pool toys
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • 3,792 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Hand-held showerhead
  • In-room roll-in shower
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1990
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Sunday:
  • Bar/lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per pet, per night, plus a one-time cleaning fee of USD 50
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 35 per pet, per night plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Holiday Inn Utica
Holiday Inn Utica Hotel
Holiday Inn Utica Hotel New Hartford
Holiday Inn Utica New Hartford
Utica Holiday Inn
New Hartford Holiday Inn
Holiday Inn New Hartford Hotel New Hartford
Holiday Inn Utica
Burrstone Inn, Ascend Hotel Collection Hotel
Burrstone Inn, Ascend Hotel Collection New Hartford
Burrstone Inn, Ascend Hotel Collection Hotel New Hartford

Burrstone Inn, an Ascend Collection Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 506 out of 1001 reviews
Rating 8 - Good. 301 out of 1001 reviews
Rating 6 - Okay. 98 out of 1001 reviews
Rating 4 - Poor. 54 out of 1001 reviews
Rating 2 - Terrible. 42 out of 1001 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

Was the third hotel we went to because the others smelled so bad just walking into the lobby. This was clean and the desk person friendly. Comfortable bed, delicious breakfast. Did not hear anyone even though all the room surrounding us had guests too.
Stayed 1 night in Sep 2025

10/10 Excellent

Michael

Stayed 2 nights in Aug 2025

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint is that the parking lot was very dark when we arrived just after sunset
Stayed 1 night in Sep 2025

6/10 Okay

Steven

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2025

8/10 Good

Wu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

David, Watson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff people were friendly and helpful. The restaurant option was helpful and the breakfast was pretty good. Interior was always well lighted and clean. I could not find one thing wrong with my room lol. What didn't I like? The morning we left early, it was still dark. There was no lighting under the front entry or in the parking lot. 6:00 a.m.. You need to adjust your timers. Overall an exceptional hotel.
Stayed 6 nights in Aug 2025

10/10 Excellent

Kurt

Stayed 1 night in Aug 2025

10/10 Excellent

Randy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms. Bed was very comfortable.
Stayed 1 night in Aug 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Brian, Gilbertsville

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice location
Stayed 1 night in Aug 2025

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend to others.
Stayed 3 nights in Aug 2025

6/10 Okay

Scott

Stayed 4 nights in Aug 2025

8/10 Good

Gary

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Reunion

In town for a class reunion. The hotel is located only a few miles from the event and made it very convenient.
Stayed 2 nights in Aug 2025

8/10 Good

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly Recommend

The staff were incredible, so friendly and hospitable, and we loved the biergarten.
Stayed 1 night in Aug 2025

10/10 Excellent

Cortina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Betsy

Traveled with partner
No smiles to greet from any of the front desk staff, either at check in or check out. Key cards wouldn’t work - had to have maintenance come fix. No one in Beer Garden to hand us a menu or seat us, and the place was freezing. Pillows need replacing - lumpy and mashed down, and looked as if there were standard pillows in king sized cases. Almost all the doors on second floor were splintered looking - as if they’d been kicked in at some point. Place could definitely use some sprucing up. Breakfast was ok, but tables in the room were sticky, as if they hadn’t been wiped off. Very disappointed after the reviews I read.
Stayed 1 night in Aug 2025

6/10 Okay

Nicholas

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities
First thing I look at when I stay anywhere as a travel nurse is the bathrooms. Less then subpar would give the bathroom a 2/5 for cleanliness. Other than that the stay was okay, poor lighting.
Bathroom door
Tub
Shower
Stayed 2 nights in Aug 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was nice but nothing special. The room was clean and comfortable and the Beer Garden restaurant was very casual but good. The free breakfast was above average. The hotel is in a business park so there isn’t much to do close by.
Stayed 1 night in Aug 2025

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

Ashley

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty
Stayed 1 night in Jul 2025

8/10 Good

Ken

Stayed 3 nights in Jul 2025

8/10 Good

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Judith

Stayed 1 night in Jul 2025

2/10 Terrible

Lilit

Disliked: Cleanliness, staff & service, property conditions & facilities
Did
Stayed 3 nights in Jul 2025

4/10 Poor

Andria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel is in serious need of attention. Many of the common areas were visibly dirty, with stains on both the floors and walls. In one hallway, I noticed a fire alarm hanging loosely from the wall. This was just one of several safety violations I observed as someone who trains others in OSHA compliance. My initial room (130) had clear signs of water damage on the ceiling and felt damp throughout. Worse, I discovered spiders crawling on me while I slept and found spider egg sacs in multiple corners. I was moved to Room 128 the next morning, which didn’t have the same spider issue, but was still damp, had a strong mildew smell, and dirty floors. Although I wanted to check out early, the city was completely booked due to a local event. This made the experience even more frustrating. The general manager, or the woman I believe to be the general manager, was unprofessional. She repeatedly sat in the back office and refused to assist waiting guests when the front desk clerks were away helping others. On one occasion, another guest and I waited nearly 10 minutes before she reluctantly came out to assist us. On my checkout day, I requested a late checkout due to a delayed flight and was told I had to pay $40 because “the hotel was really busy.” As a Choice Rewards member who had dealt with multiple issues during my stay, I found this response especially disappointing. The only reason this review isn’t a 1-star is because the evening and morning front desk clerks were amazing
Stayed 5 nights in Jul 2025