See all properties

Grand Sunset Princess - All Inclusive

Property class: 5 and above

Choose dates to view prices

Photo gallery for Grand Sunset Princess - All Inclusive

On the beach, white sand, free beach shuttle, free beach cabanas
Exterior
Exterior
Outdoor wedding area
Garden

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Breakfast included
  • Parking included
The current price is $267
$218 nightly
$267 total
Total with taxes and fees
May 3 - May 4

Explore the area

View in a map
Prolongación 5ta Avenida Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪16 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪17 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪29 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪51 min drive‬

Room options

View all photos for Deluxe Suite, Garden View

Deluxe Suite, Garden View | Free minibar, in-room safe, desk, blackout drapes

Deluxe Suite, Garden View

8.2 out of 10
Very good
(268 reviews)
  • Garden view
  • 597 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Deluxe Suite, Pool Access (with Bathtub, Pool View)

Deluxe Suite, Pool Access (with Bathtub, Pool View) | Free minibar, in-room safe, desk, blackout drapes

Deluxe Suite, Pool Access (with Bathtub, Pool View)

8.6 out of 10
Excellent
(51 reviews)
  • 597 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Family Club Room - Pool Access, Pool View

Family Club Room - Pool Access, Pool View | Free minibar, in-room safe, desk, blackout drapes

Family Club Room - Pool Access, Pool View

7.8 out of 10
Good
(14 reviews)
  • 640 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed OR 2 Double Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Family Club Deluxe

Family Club Deluxe | Free minibar, in-room safe, desk, blackout drapes

Family Club Deluxe

7.4 out of 10
Good
(17 reviews)
  • Garden view
  • 635 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed OR 2 Double Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Platinum Suite

Platinum Suite | Free minibar, in-room safe, desk, blackout drapes

Platinum Suite

8.2 out of 10
Very good
(41 reviews)
  • 640 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Laguna Villa Suite

Laguna Villa Suite | Free minibar, in-room safe, desk, blackout drapes

Laguna Villa Suite

9.0 out of 10
Wonderful
(17 reviews)
  • 640 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Double Room Deluxe with Garden View

Free minibar, in-room safe, desk, blackout drapes

Double Room Deluxe with Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • 592 sq ft
  • Sleeps 3
  • Free WiFi

View all photos for Triple Room Luxury with Pool View

Free minibar, in-room safe, desk, blackout drapes

Triple Room Luxury with Pool View

  • 592 sq ft
  • Sleeps 3
  • Free WiFi

View all photos for Single Room Premium with Garden View

Free minibar, in-room safe, desk, blackout drapes

Single Room Premium with Garden View

  • 656 sq ft
  • Sleeps 1
  • Free WiFi

View all photos for Single Room with Lake View

Free minibar, in-room safe, desk, blackout drapes

Single Room with Lake View

  • 731 sq ft
  • Sleeps 1
  • Free WiFi

View all photos for Single Room Deluxe with Garden View

Free minibar, in-room safe, desk, blackout drapes

Single Room Deluxe with Garden View

9.0 out of 10
Wonderful
(7 reviews)
  • 592 sq ft
  • Sleeps 1
  • Free WiFi

View all photos for Double Room Deluxe with Garden View

Free minibar, in-room safe, desk, blackout drapes

Double Room Deluxe with Garden View

  • 592 sq ft
  • Sleeps 3
  • Free WiFi

View all photos for Quadruple Room Deluxe with Garden View

Free minibar, in-room safe, desk, blackout drapes

Quadruple Room Deluxe with Garden View

  • 592 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Single Room Deluxe with Garden View

Free minibar, in-room safe, desk, blackout drapes

Single Room Deluxe with Garden View

  • 592 sq ft
  • Sleeps 2
  • Free WiFi

View all photos for Single Room Deluxe with Garden View

Free minibar, in-room safe, desk, blackout drapes

Single Room Deluxe with Garden View

  • 592 sq ft
  • Sleeps 3
  • Free WiFi

View all photos for Triple Room Deluxe with Garden View

Free minibar, in-room safe, desk, blackout drapes

Triple Room Deluxe with Garden View

  • 592 sq ft
  • Sleeps 3
  • Free WiFi

View all photos for Triple Room Deluxe with Garden View

Free minibar, in-room safe, desk, blackout drapes

Triple Room Deluxe with Garden View

  • 592 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Single Room Luxury with Pool View

Free minibar, in-room safe, desk, blackout drapes

Single Room Luxury with Pool View

  • 592 sq ft
  • Sleeps 1
  • Free WiFi

View all photos for Double Room Luxury with Pool View

Free minibar, in-room safe, desk, blackout drapes

Double Room Luxury with Pool View

  • 592 sq ft
  • Sleeps 2
  • Free WiFi

View all photos for Single Room Premium with Garden View

Free minibar, in-room safe, desk, blackout drapes

Single Room Premium with Garden View

  • 656 sq ft
  • Sleeps 2
  • Free WiFi

View all photos for Double Room Premium with Garden View

Free minibar, in-room safe, desk, blackout drapes

Double Room Premium with Garden View

  • 656 sq ft
  • Sleeps 3
  • Free WiFi

View all photos for Double Room Premium with Garden View

Free minibar, in-room safe, desk, blackout drapes

Double Room Premium with Garden View

  • 656 sq ft
  • Sleeps 2
  • Free WiFi

View all photos for Double Room Premium with Garden View

Free minibar, in-room safe, desk, blackout drapes

Double Room Premium with Garden View

  • 656 sq ft
  • Sleeps 3
  • Free WiFi

View all photos for Quadruple Room Premium with Garden View

Free minibar, in-room safe, desk, blackout drapes

Quadruple Room Premium with Garden View

  • 656 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Triple Room Premium with Garden View

Free minibar, in-room safe, desk, blackout drapes

Triple Room Premium with Garden View

  • 656 sq ft
  • Sleeps 3
  • Free WiFi

View all photos for Triple Room Premium with Garden View

Free minibar, in-room safe, desk, blackout drapes

Triple Room Premium with Garden View

  • 656 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Double Room with Lake View

Free minibar, in-room safe, desk, blackout drapes

Double Room with Lake View

  • 731 sq ft
  • Sleeps 2
  • Free WiFi

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout drapes

Super Saver

9.4 out of 10
Exceptional
(3 reviews)
  • 512 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Platinum Suite Plunge Pool

Platinum Suite Plunge Pool | Free minibar, in-room safe, desk, blackout drapes

Platinum Suite Plunge Pool

10.0 out of 10
Exceptional
(2 reviews)
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

Similar properties

Indoor pool, 12 outdoor pools, open 8:00 AM to 8:00 PM, free cabanas
Grand Riviera Princess - All Inclusive
Playa del Carmen
  • Pool
  • Hot tub
  • Breakfast included
  • All inclusive
4.1 out of 5, Very Good, 4,435 reviews
$241 nightly
The price is $295
May 3 - May 4
Total with taxes and fees
Grand Riviera Princess - All Inclusive

About the neighborhood

Playa del Carmen

When you stay at Grand Sunset Princess - All Inclusive in Playa del Carmen, you'll be on the beach, within a 15-minute drive of Quinta Avenida and El Camaleón Mayakoba Golf Course. .This all-inclusive property is 6.1 mi (9.9 km) from Playa del Carmen Main Beach and 7.6 mi (12.2 km) from Maroma Beach.

What's nearby

  • Playa Xcalacoco - 16 min walk - 0.9 miles
  • Quinta Avenida - 17 min drive - 6.1 miles
  • Playa del Carmen Main Beach - 17 min drive - 6.4 miles
  • Maroma Beach - 21 min drive - 9.2 miles
  • Xcaret Eco Theme Park - 29 min drive - 12.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive

Restaurants

  • ‪Amaranto - ‬15 min walk
  • ‪Fresco Bar - ‬8 min walk
  • ‪Mike’s Coffee - ‬17 min walk
  • ‪Piano Bar - ‬17 min walk
  • ‪Steakhouse - ‬12 min walk

About this property

Grand Sunset Princess - All Inclusive

Grand Sunset Princess - All Inclusive offers 672 accommodations with free minibar items and minibars. Rooms open to furnished balconies. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

6 outdoor tennis courts, a health club, and a complimentary water park are featured at the property. 12 outdoor swimming pools and 4 hot tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 672 guestrooms featuring free minibar items and espresso makers. Rooms have private furnished balconies. Complimentary wireless internet access is available to keep you connected. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 12 outdoor pools, 4 hot tubs, and a nightclub. This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge). The complimentary beach shuttle makes getting to the surf and sand a breeze.
Grab a bite to eat at Buffet Naranja, one of the property's many dining establishments, which include 10 restaurants and a coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Visit one of the 15 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Playa del Carmen? This property has 5425 square feet (504 square meters) of space consisting of conference space and 5 meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM. A complimentary manager's reception is offered each day.
Buffet Naranja - This buffet restaurant serves breakfast, lunch, and dinner.
Mexican Restaurant - This family restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.
Internacional Restaurant - This fine-dining restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.
Grill Restaurant - This family restaurant serves dinner only. Reservations are required. Open daily.
Italian Restaurant - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Access to onsite nightclubs
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 10 restaurants
  • 15 bars/lounges
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Naranja
  • Grill Restaurant
  • Internacional Restaurant
  • Italian Restaurant
  • Mexican Restaurant

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Tennis lessons

Family friendly

  • 12 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Living room
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,425 square feet of conference space

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • No elevator

More

  • Banquet hall
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Reception hall
  • Renovated entire property - November 2025
  • Smoking not allowed
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Towels provided

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: MXN 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Grand Sunset Princess All Inclusive
Grand Sunset Princess All Suites Resort
Grand Sunset Princess - All Inclusive Playa del Carmen
Grand Sunset Princess All Suites Resort Spa All Inclusive
Grand Sunset Princess - All Inclusive All-inclusive property

Grand Sunset Princess - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 157 out of 269 reviews
Rating 8 - Good. 60 out of 269 reviews
Rating 6 - Okay. 30 out of 269 reviews
Rating 4 - Poor. 12 out of 269 reviews
Rating 2 - Terrible. 10 out of 269 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

PRENA

Stayed 10 nights in Jan 2026

10/10 Excellent

DEIRDRE

6/10 Okay

julie

Traveled with partner
Liked: Property conditions & facilities
Disliked: Amenities
New lights on sensors are terrible. Lights went on everytime you used the bathroom at night, waking up everyone else. Showers after upgrade are worse. Floors very slippery. Need a non slip bath mat inside the stall. They removed the cut out in the wall to put ur shampoo, soap etc. Now had to all go on the floors. Those of us with bad backs, that was awful. Beach was eroded and horrible. So much stinky sargassum. Buffets were much better quality of food tho. Upgrades in there feel more like a restaurant rather than a cafeteria. Terribly noisy during construction. All in all after 3 times....likley not to return. While the rooms looked updated, too many insufficiencies.
Stayed 2 nights in Jan 2026

4/10 Poor

Angela

Stayed 3 nights in Jan 2026

8/10 Good

Abigail

Honestly- minus them trying to get you to sign up for a travel plan
Stayed 3 nights in Dec 2025

8/10 Good

Kseniia

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
clean room
Stayed 7 nights in Jan 2026

4/10 Poor

Yessica

Stayed 9 nights in Jan 2026

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Clean, great food , really good value for the price
Stayed 5 nights in Jan 2026

10/10 Excellent

Cesar

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at this family/couple friendly resort for two weeks, and everything was amazing from start to finish. From the moment we arrived until checkout, the service was exceptional. The staff were professional, attentive, and consistently welcoming. The buffet for breakfast, lunch, and dinner was always excellent and well-maintained. While some of the à la carte restaurants were hit or miss, there were plenty of great options available, so it was never an issue. Overall, my partner and I had a fantastic stay for our 3 year anniversary and would happily recommend this resort to anyone traveling from anywhere in the world.
Stayed 14 nights in Jan 2026

8/10 Good

Valerie

Liked: Cleanliness, amenities, property conditions & facilities
Perfect i enjoy the hospitality the food drinks and everything around the only thing if you want to go out and visit some places they don't provide that so i got someone that i paid to show me around and its difficult to get into the hotel don't ask me why but overall i had a great time Gracias Mexico 🇲🇽
Stayed 4 nights in Jan 2026

6/10 Okay

Julie Anne

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The resort itself is gorgeous. The grounds are well kept, plenty of pool space, chairs, bar options. Staff are friendly and attentive. Our rooms were really quite stunning. We were down near the pool closest to the beach. While it is a walk to the main dining area, we did not mind and there is a shuttle for those not wanting to walk. There could have been clearer instructions on using the room A/C and housekeeping keypads. We also had to request mini bar refresh vs having it done with housekeeping. But generally, the resort is one I would choose to return to. Except for the food. I have low expectations of buffet food at all inclusive resorts but usually you can expect that the specialty, reservation only, restaurants are decent. We found both the buffet and restaurant options to be pretty poor. The buffet items were often mislabeled, of varying temperature and not particularly appetizing. We visited three of the specialty restaurants and would only potentially return to the Hacienda (mexican). The Italian one - I ordered a pizza and it was essentially uncooked in the middle and bland. My friend ordered gnocchi and it was edible but not flavorful. We also tried the Grill. My friend ordered a steak, medium rare, and it was so tough he could barely cut it. I ordered jerk chicken and was expecting a breast. The dish was three breaded thighs, deep dried and covered in a sweet sauce. There were also things that were not open. This was mid January though.
Tons of wildlife on the grounds - Coati, agouti, iguanas, etc.
Main path
Stayed 5 nights in Jan 2026

10/10 Excellent

Gabrielle Sil

Liked: Cleanliness, amenities, property conditions & facilities
Everyone and everything is as amazing
Stayed 4 nights in Jan 2026

6/10 Okay

Emily

Traveled with group
Liked: Amenities
Rooms were ok, swim out pool dirty .. staff constantly try to get you to sign up For things you don’t want
Stayed 4 nights in Jan 2026

4/10 Poor

David

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
We weren’t able to eat dinner at any of the restaurants because it was by reservation only and we couldn’t reserve a table before checking in. The food quality was not great at the buffet or sports bar - especially for a “5 star” resort - I am not sure I would expect that quality from a 2 star. The staff we interacted with were all lovely otherwise. We would not return.
Stayed 1 night in Jan 2026

4/10 Poor

Connor

Stayed 1 night in Jan 2026

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities
Rooms were spotless. The staff was extremely friendly. Food was very good. Really enjoyed the resort even through the renovations. So much so that we’re staying longer.
Stayed 9 nights in Jan 2026

10/10 Excellent

Andrea Lee

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms lovely staff
Stayed 5 nights in Jan 2026

8/10 Good

Sydney

Liked: Cleanliness, amenities, property conditions & facilities
Overall, I had a good stay at Grand Sunset Princess. The property was clean, well-maintained, and enjoyable. Pools, beach access, and common areas were all clean and comfortable, which made it easy to unwind. Activities were limited, and the night shows & performances were disappointing. It’s a good option for relaxing, but not ideal if you’re looking for strong entertainment. Still a solid all-inclusive choice.
Stayed 6 nights in Jan 2026

8/10 Good

Brevney Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very clean and updated.
Stayed 3 nights in Jan 2026

10/10 Excellent

guilherme

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa has a very nice aerea
Stayed 7 nights in Jan 2026

6/10 Okay

GLENN DAVID

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
?? Never found Hottub
Stayed 7 nights in Jan 2026

8/10 Good

Jason

Stayed 9 nights in Jan 2026

2/10 Terrible

yash

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
1. Room Issue – Severe Water Leakage Our room had a serious water leakage problem. Every time we took a shower, water leaked out of the bathroom into the room. We had to use a minimum of 4–5 towels after every shower to soak up the water. This occurred daily and made the room messy and uncomfortable. Constantly managing water on the floor did not feel like a relaxing vacation experience. 2. Food Safety & Mislabeling Issues I am a strict vegetarian and do not consume eggs. At the main buffet restaurant, several dishes were incorrectly labeled as “vegan,” which caused serious concern. • A dish labeled “Vegan Mexican Rice” contained chicken, which I discovered only after eating a few bites. • When I informed the staff, they acknowledged it but did not take the issue seriously. • The following day, a “Vegan Lentil Soup” was displayed that actually contained meat (beef/pork). Due to the previous incident, I asked multiple staff members before eating and was told it was not vegetarian. Incorrect labeling of food is a serious issue for guests with dietary, religious, or health restrictions, and the lack of concern from staff was disappointing. 3. À La Carte Restaurant & Service Issues At one of the Italian restaurants we had booked for dinner, we waited almost two hours to receive our food, which is unacceptable. At another restaurant Dua Wok the service was extremely poor. The server behaved rudely and placed the food on our table without courtesy before walking away.
Stayed 5 nights in Dec 2025

10/10 Excellent

Henryk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first stay at Grand Sunset Princess and I loved it. Lovely, green area. Beautiful, spacious room with modern bathroom facilities. Fine bed. Room cleaned every day. Lots of swimming pools in addition to beach; I mostly used the pools. Very responsive staff, which I appreciated. I recommend this hotel to others and am likely to return myself.
Stayed 7 nights in Jan 2026

10/10 Excellent

Matt

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Spacious, clean rooms, excellent food, friendly staff, and great amenities.
Stayed 7 nights in Jan 2026