Check in staff were very kind, but assigned me the wrong room, not what I booked, they did get that straightened out. The billing was incorrect, and we did not have advanced notice that a $100 cash only hold had to be collected at check in. Thankfully I had that with me. Cleaning staff were very nice and helpful, but very understaffed. Our dirty towels sat outside our room for three days, with no replacement, and we had to go to the desk three times throughout one day (morning to late night) to try to get towels to shower, have toiletries replaced and garbage bags. The new owner is very nice and you can tell they are working hard to improve the property.