Compare Hotels with Hot Tubs in Key Biscayne

"When we first arrived our room was filthy dirty. I immediately called down to the front to report the problem and was told a house keeping manager would call us back. A few minutes later the house keeping manager showed up to our room without notice to see what the problem was. We showed her all the problems: the bathroom wasn’t cleaned properly, it has conditioner all on the wall, the toilet was dirty, the floors weren’t sweeped and it still had the previous guests hair supplies under the sink. Our room sleep was not vacuumed, there was visible food all over the floor, the chair that was pushed under the desk, had some kind of white substance smeared on the side of the chair, the base board has some kind of yellow sticky substance smeared on the baseboard and parts of it had turned brown, the windowsill, which was huge. I also had the same yellow sticky substance dripping down the window and hair particles in the window that hadn’t been cleaned up. The room where the bar was also very dusty. I’m allergic to dust and it was more than what I expected because we paid so much for the room. "

"We always happy to stay in this hotel "

"Room was not ready until 4PM exactly. They refuse to let us check you in early. Manager was rude and the valet staff was even worse. The room was dirty, had flies in the room, limited towels, and had a portable air conditioner. I would not recommend this place to worse enemy. "

"Five stars!! "

"Clean and comfortable "

"Great gym equipment, but limited space and availability. Very satisfied with the cleanliness of the hotel."