Compare Hotels with Pools in Florida City

"Well, let’s start with upon my arrival. I ordered a room with two queen size beds. I get there and I was told and I quote. Oh they over sold the double beds rooms so we gave you one king size. So I took that room. We didn’t how dirty the floor was until we came from outside and our shoes left dirty footprints on the floor. We’d walk outside and come inside, and if our shoes were wet, they left black marks like we walked through a mud puddle. The sink in the bathroom would not drain no matter what we did it would take it like 20 minutes to drain. The people at the front desk were worthless. We went up to get some more towels the next day, we needed two more towels and a washcloth and a hand cloth and we were told we can only give you the two towel towels we can’t give you anything else. This is all we have. You’ll have to get it from housekeeping. Heres is the kicker, we never saw housekeeping or a Cart! Overall, I’ve been worse places at a cheaper rate that have had better service and we’re way clearer than this place ever will be. Let’s not mention that the parking lot was a trashcan. Service was sucked. Nobody seemed to care or give a crap."

"Picture look nice. Outside looks like Florida. Palm yree and pool. Inside was dirty. Didn't want to take shoes off. Tib had hair in it. Toilet seat filthy. End of toilet roll tissue. No water in room. Vending and ice machines look dirty. Sheets look dirty. It was horrific"

"i liked getting emails from staff daily iris? not sure of name very personable, and greeted us and did a room change asap (wanted two beds). gym and pool great and refreshing. Evening supervisor helped me problem solve reservation issues very patiently. i will choose this chain again due to this kindness. better than higher end resort staff. Room was very clean and quiet and easy access to streaming services"

"Could be better. Not the best hotel but ok for the price. "

"The room was very clean and the staff were extremely helpful and the map they give you gives discounts at select restaurants in the area."

"Tru by Hilton was good for the price we paid. It was the least expensive for the dates we chose. It was clean, quiet, friendly helpful staff, and good breakfast options. We loved the oatmeal but they had many many options. "