Compare Cheap Englewood CitizenM Hotels

"The entire place is outdated by more than 5 decades. The cleanliness is awful. They have put no effort into the maintenance of the property and rely solely on location (it’s only perk). Staff is less than tolerable not even giving the vouchers for breakfast we were owed- or when we bought a 4$ water from their vending machine and received tea instead they said to contact the vendor as opposed to giving us a water for exchange. The heat was not working in the room and it was freezing- the faucets leaked and windows were allowing the cold air to come in. Everything is ancient so the sounds of the city are very loud. The carpet hasn’t been changed (or anything else for that matter) in 50+ years. Terrible terrible place. Book elsewhere. The location isn’t remotely worth it."

"Clean room, very friendly staff, and doorman went above and beyond. Some of the front desk staff were very friendly, the concierge was non-existent. Very disappointed in room amenities, and lack of room service."

"Everything was perfect staff as always is very accommodating and responsive to any requests. This is my go to place in New York."

"Upon check in they couldn’t find our reservation. There are little amenities. Expedia advertised free breakfast, but there is no breakfast. Hot water is hit or miss. Had to call maintenance to our room twice. Also, very loud!! You can hear every conversation in the halls and rooms around you."

"The staff were very friendly. Even allowed us to check in early when our concert was unexpectedly moved up. Super convenient location too."

"Loved everything. Always a great stay."