Compare Luxury Hotels in Puerto Rico

"I could barely see the “ocean” from my room…only the lagoon for the sailing club. More importantly, the room was less than desirable. I don’t ask for much. We asked for early check in. While I realize that can be a difficult ask, it wasn’t handled all that well. When the room was finally ready, the bed lacked a top sheet (bottom sheet only). We asked for this to be addressed and housekeeping showed up and handed me sheets for the bed, which I had to put on. The room was not clean. In the morning I went to shower and gobs of dirt and even long hairs (clearly not mine) came off my feet. After showering, I walked to the other side of the room, and my feet were visibly dirty again. As an ocean front property, I could expect some dampness, but there was the telltale odor of mold as well as indications. Overall, the facility is tired. Faucets and non ceramic fixture were corroded (salt air, I presume). The area was nice with small shops and a great coffee shop. Also a good burger/pizza place nearby. Frankly, this was a great disappointment and not worth even the discounted price we paid. I would not recommend this property. Expedia should not offer it."

"Ocean was visible from room. Beautiful resort and great staff. I would recommend "

"This is my second time staying here my first time was amazing and it was only a month ago which is why I booked again this time the suite that I booked was not updated as the last suite the fee was at the parking lot I'm had the were no wash cloths and the water was cold "

"yes and an amazing view"

"Well maintained will run high end property"

"We booked an ocean view balcony premiere room but was placed in a garden view room because we arrived a day late due to flight delays/weather, then we had no hot water for showering until we were placed in the original room we booked a day later, they did give us credit for good and beverages and a night free but are still waiting for the refund…. The property is spectacular and staff polite. "