Upon arrival, I was walking in with two small kids and my elderly mother while carrying all our bags from the parking lot. There was no bellhop or staff at the door to help, which was disappointing. When I checked in, our room wasn’t ready, so we had to sit in the lobby surrounded by our luggage. The only open restaurant was on the opposite side of the resort, but we couldn’t leave our bags unattended. I was told to check back every 30 minutes to see if our room was ready, even though we were sitting right in front of the front desk. It would’ve been much better customer service if the staff had checked for us.
Once the room was finally ready, we dropped our things off and went to get food for the kids. After walking across the property, we were seated but waited about 8 minutes before anyone came by. When I asked for something quick like a hot dog, I was told it would take 25 minutes—too long since we had to meet someone—so we left.
It’s clear this resort is designed more for adults and casino guests than for families. There’s no room service, limited restaurant hours, and a lot of walking just to find food. The next morning, the breakfast restaurant was already closed, so we ended up buying fruit cups from the front lobby—something you’d expect at a basic hotel, not a resort.
If you’re visiting to gamble for a night, it’s clean and fine. But for families, it’s not kid-friendly and difficult to navigate.