Compare Cheap Sorrento Valley Bartell Hotels

"This hotel is awful. I was supposed to stay for 3 nights. I barely got through one. My room smelled like it had mold. The carpet was cold which made me think it was wet. I got a headache after being in there for a half hour. The stench in the room permeated everything. The sheets. The towels. So gross. I left the next morning. Checked out early. The manager didn’t even try to accommodate me by asking if I wanted to move rooms or offer any kind of help. Just said okay and verified what time I was leaving. Never again. "

"I planned a weekend trip for our anniversary and chose this hotel based on a Google search, but I am extremely unhappy with the experience and will NOT recommend it. Upon arrival, I was surprised to find that parking was not included. They charge $50 per night, along with extra fees not clearly shown on their website. While I paid it, this was just the start of the issues. The main problems were with the room (1143) Broken Toilet: The toilet would not flush. While maintenance came to fix it, the toilet made a constant, loud refilling noise for the entire night, which made sleeping impossible. Poor Shower Drainage: The shower did not drain properly, leaving me standing in a puddle of water while showering. We expected a nice anniversary getaway, but this was stressful, uncomfortable and not hygienic at all. The reason I’m writing this is because I don’t want anyone to go through this bad experience. I hope they don’t assign anyone to this room. Thank you, Mrs. Lopez"

"Overall the room was comfortable and the staff was very friendly. I was able to check in early with no issues which was nice. Room was decently clean, just a few things I noticed that I feel like would have elevated the experience, like the lamps and decor were dusty."

"Loved how various restaurants were attached. Made it very convenient."

"Pay attention to your booking. They tried to give us a basic room at check after we paid $300 more to upgrade to a premium room. Also check your bill at check out. The property was okay. Staff could have been a bit more friendly. Food options were limited on the property. IMO it wasn’t worth the money we spent. "

"The location was beautiful, with sweeping views of the water and lots of wildlife, everything from birds to turtles to all kinds of fish. The resort itself was okay, but starting to look weathered/old and parts felt downright dirty, such as the waterfall pool. The name sounds idyllic, but the pool deck was covered in bird poop, with more in the water and seagulls actively bathing there. It did not feel sanitary. The restaurants were overpriced for the quality and service was very slow (even for a laid back environment). The staff at reception was friendly during check in/check out, but everyone else we interacted with (ie, at restaurants) was pretty meh. Can’t say I would return, given the price."