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BALAM Playa - 15 Th. Ave

3.0 star property

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Private beach nearby, beach bar
Exterior
Outdoor pool
Rooftop terrace
Family Studio Suite | Individually decorated, individually furnished, soundproofing, free WiFi

Reviews

6.2 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Parking available

Explore the area

View in a map
15 Avenida Nte Centro, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪3 min walk‬
  • Place, Playa del Carmen Maritime Terminal
    ‪5 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Family Studio Suite

Family Studio Suite | Individually decorated, individually furnished, soundproofing, free WiFi

Family Studio Suite

  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds OR 1 Twin Sofa Bed

View all photos for Grand Studio Suite

Grand Studio Suite | Individually decorated, individually furnished, soundproofing, free WiFi

Grand Studio Suite

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 1 Twin Sofa Bed

View all photos for Deluxe Studio Suite

Individually decorated, individually furnished, soundproofing, free WiFi

Deluxe Studio Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Studio Suite

Executive Studio Suite | Individually decorated, individually furnished, soundproofing, free WiFi

Executive Studio Suite

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed

View all photos for Exclusive Studio Suite

Exclusive Studio Suite | Individually decorated, individually furnished, soundproofing, free WiFi

Exclusive Studio Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Panoramic Studio Suite

Individually decorated, individually furnished, soundproofing, free WiFi

Panoramic Studio Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Studio Suite

Comfort Studio Suite | Individually decorated, individually furnished, soundproofing, free WiFi

Comfort Studio Suite

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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Exterior
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  • Air conditioning
  • Housekeeping
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About the neighborhood

Playa del Carmen

With a stay at BALAM Playa - 15 Th. Ave in Playa del Carmen (Downtown Playa del Carmen), you'll be within a 5-minute walk of Playa del Carmen Main Beach and Quinta Avenida. .This hotel is 0.3 mi (0.5 km) from Playacar Beach and 0.3 mi (0.5 km) from Playa del Carmen Maritime Terminal.

What's nearby

  • Quinta Avenida - 2 min walk - 0.1 miles
  • Playa del Carmen Main Beach - 3 min walk - 0.2 miles
  • Playa del Carmen Maritime Terminal - 5 min walk - 0.3 miles
  • Playacar Beach - 5 min walk - 0.3 miles
  • Mamitas Beach - 14 min walk - 0.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 47 min drive

Restaurants

  • ‪Pollos El Pechugon - ‬2 min walk
  • ‪Burger Playa - ‬2 min walk
  • ‪Marley Coffee - ‬2 min walk
  • ‪Empanadas y Salbutes de la Juárez - ‬2 min walk
  • ‪Tacos Chac Pel - ‬3 min walk

About this property

BALAM Playa - 15 Th. Ave

BALAM Playa - 15 Th. Ave offers 20 air-conditioned accommodations, which are accessible via exterior corridors and feature ceiling fans. Each accommodation is individually furnished and decorated. 40-inch Smart televisions come with premium cable channels, first-run movies, and Netflix.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Hair dryers, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Make yourself at home in one of the 20 air-conditioned rooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include ceiling fans, and housekeeping is provided daily.
Head down to the water and enjoy a day at the private beach, or take advantage of other recreational amenities, which include an outdoor pool. Additional amenities at this hotel include complimentary wireless internet access and concierge services.
Quench your thirst with your favorite drink at the beach bar. A complimentary continental breakfast is served daily from 8:00 AM to 10:00 AM.
Featured amenities include a 24-hour front desk, luggage storage, and lockers. Self parking (subject to charges) is available onsite.
A complimentary continental breakfast is served each morning between 8:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 10 per day)
  • Street parking available
  • Uncovered self parking on site (USD 10 per day)
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A beach bar

Things to do

  • Outdoor pool

Family friendly

  • In-room full-sized refrigerator/freezer
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Lockers
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Direct access to a private beach

Accessibility

  • No elevator

More

  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Heated bathroom floor
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with premium cable channels
  • First-run movies
  • Netflix
  • Streaming services

Food and drink

  • Full-sized refrigerator/freezer

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 5 per pet, per day

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Uncovered self parking fee: USD 10 per day
  • Nearby parking fee: USD 10 per day (164 ft away)
  • Pet fee: USD 5 per pet, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Property Registration Number HSR190307TC4

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 11:00 PM

Property is also known as

BALAM Playa - 15 Th. Ave Hotel
BALAM Playa - 15 Th. Ave Playa del Carmen
BALAM Playa - 15 Th. Ave Hotel Playa del Carmen

BALAM Playa - 15 Th. Ave Reviews

Reviews

6.2
Rating 10 - Excellent. 72 out of 301 reviews
Rating 8 - Good. 62 out of 301 reviews
Rating 6 - Okay. 61 out of 301 reviews
Rating 4 - Poor. 34 out of 301 reviews
Rating 2 - Terrible. 72 out of 301 reviews

6.2/10

Cleanliness

6.0/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

Reviews

8/10 Good

Kazuhiko

Disliked: Amenities, property conditions & facilities
near the beach
Stayed 3 nights in Nov 2025

2/10 Terrible

redouane zaid, Virginia beach

Disliked: Cleanliness, amenities, property conditions & facilities
the front desk at the hotel were rude the toilet was leaking for 2 days. once they fixed it started leaking again. i asked them to give me another room. they said all of them were full which was a lie because most of the room next to me were vacant. so i asked for general manager to talk to. they told me he is in meeting at 12pm one hour later the guy in front desk told me i have a room in second floor i told him i am disabled he said there is nothing i can do for u. i was really mad and unhappy:(:(:(
Stayed 10 nights in Sep 2025

10/10 Excellent

Mcgregor

Liked: Cleanliness
Stayed 5 nights in Jun 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice folks, room very clean , convenience store steps away. , 200 yards ( or so) to the beach. Lots of food options nearby. A/C was awesome.
Stayed 5 nights in Oct 2025

2/10 Terrible

Tyler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was unable to check in as they tried to shake me down for extra money, and then Expedia would not refund my money
Stayed 2 nights in Sep 2025

2/10 Terrible

Ruben

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2025

2/10 Terrible

Omer

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid BALAM Hotel, Playa Del Carmen at all costs. This place is disgusting, filthy, and dangerous. Cockroaches everywhere, stained sheets and towels, a broken child-sized toilet, and a “pool” that’s just a dirty tub. The photos online are completely misleading. When rain poured through my ceiling at midnight, the staff didn’t care — the guy just took pictures while my belongings got soaked. The replacement room was just as bad, with what looked like blood stains on the sheets. I didn’t sleep a minute and left first thing in the morning. Do yourself a favor: stay FAR away from this hotel. It is gross, unsafe, and a total scam.
Stayed 3 nights in Aug 2025

6/10 Okay

Julian

Liked: Cleanliness
No bad to stay, good location, AC on room, Parking not available, Breakfast is not good, don't include it,
Stayed 7 nights in Jul 2025

6/10 Okay

Pablo

Disliked: Staff & service, property conditions & facilities
very noisy in my experience
Stayed 2 nights in Aug 2025

6/10 Okay

Marcos

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Motel like style in the US. Good clean rooms. Not so great clean outdoors furnishings. Good for 1 or 2 nites if you're only want to sleep. Poor breakfeast experience. Some hostels are better. Overwall did what I wanted, 1 nite stay, convinient location, cheap. Cant take coffe mug to room. You get what u pay, dont expect much, but works for some. It did for me. 5 star to cleaning lady and the male staff member front desk. Good stay if you dont mind the above.
Stayed 1 night in Jul 2025

10/10 Excellent

Kazuhiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very kind for me.
Stayed 4 nights in Jun 2025

10/10 Excellent

Phetnikone

Liked: Staff & service, amenities, property conditions & facilities
Simple hotel
Stayed 3 nights in Jun 2025

8/10 Good

VICTOR

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and it has about everything you need
Stayed 4 nights in May 2025

6/10 Okay

GEORGE

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Ummm

A tile fell off the shower wall as I was bathing. Scared the crap out of me because it was rather big. I had to gingerly pick up the pieces so I wouldn't cut my foot stepping out of the shower. Management didn't seem too concerned when I told them. Bed was hard. Wifi was nonexistent in my room. A/c worked great & the pool was nice
Stayed 4 nights in May 2025

6/10 Okay

Neys

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

can't complain for the price I paid

Pros: room was big & clean, bathroom was clean, wifi worked great in the room Cons: room was dark, bathroom shower leaked nonstop, beds were hard & uncomfortable
Stayed 6 nights in Apr 2025

2/10 Terrible

William

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a horrible hotel they used photos that are not the true thing false avertisment
Stayed 5 nights in Apr 2025

10/10 Excellent

Jesus Antonio, Montreal

Traveled with family
Liked: Amenities, property conditions & facilities
customer service
Stayed 1 night in Mar 2025

10/10 Excellent

Angela

Traveled with pets, Traveled with family
Liked: Amenities
This hotel was exactly what we were wanting! The location is wonderful, located next to so many different shops and restaurants in very close to the beach. Rooms are basic but clean. The rooms are only $25 a night so the price is awesome if you’re coming here expecting all types of amenities, you will be disappointed. We are used to staying in budget hotels so this is exactly what we were looking for! The breakfast is toast, juice, and coffee, if this is something that is not to your liking, there are plenty of other breakfast restaurants around this hotel. The rooftop pool was awesome. We had the whole thing to ourselves every night. We would definitely stay here again please don’t let all the other negative comments. Stop you from staying here if you’re wanting a budget friendly hotel in a great location than this will be the hotel for you.
Stayed 5 nights in Mar 2025

4/10 Poor

EDISON, WEST NEW YORK

Disliked: Cleanliness
Very bad attitude from the girl in the office
Stayed 3 nights in Mar 2025

2/10 Terrible

Niket

Disliked: Cleanliness, staff & service, property conditions & facilities
The location is good; however, the property is terrible like a roadside lodge with old torn bedsheets, bed bugs, smell, etc.

8/10 Good

Aurora

Stayed 1 night in Feb 2025

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to 5th Ave. Good value for the price. Needs instructions for operating TV.
Stayed 1 night in Feb 2025

4/10 Poor

Jeffery, Edmonton

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Broken main door!!!!
Stayed 1 night in Jan 2025

8/10 Good

Dimitri

Traveled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
Cosy place with a nice walking distance to the beach.
Stayed 5 nights in Jan 2025

8/10 Good

Ramey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025