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The Palm at Playa

4.0 star property

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Photo gallery for The Palm at Playa

Rooftop terrace
Rooftop terrace
Down comforters, in-room safe, individually furnished, blackout drapes
Lobby
Garden

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Bar
The current price is $114
$91 nightly
$114 total
Total with taxes and fees
May 4 - May 5

Explore the area

View in a map
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Central Square
    ‪5 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪6 min walk‬

Room options

View all photos for Standard Room

Standard Room | Down comforters, in-room safe, individually furnished, blackout drapes

Standard Room

8.0 out of 10
Very good
(27 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Loft

Loft | Down comforters, in-room safe, individually furnished, blackout drapes

Loft

7.6 out of 10
Good
(14 reviews)
  • 646 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Room

Down comforters, in-room safe, individually furnished, blackout drapes

Deluxe Room

7.8 out of 10
Good
(28 reviews)
  • City view
  • 646 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite

Down comforters, in-room safe, individually furnished, blackout drapes

Suite

  • Garden view
  • 861 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Double Room

Down comforters, in-room safe, individually furnished, blackout drapes

Standard Double Room

  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Deluxe Double Room

Down comforters, in-room safe, individually furnished, blackout drapes

Deluxe Double Room

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

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4.5 out of 5, Wonderful, 1,004 reviews
$92 nightly
The price is $116
May 31 - Jun 1
Total with taxes and fees
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About the neighborhood

Playa del Carmen

With a stay at The Palm at Playa, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and 6 minutes by foot from Playa del Carmen Main Beach. .This hotel is 0.4 mi (0.7 km) from Playacar Beach and 0.5 mi (0.7 km) from Playa del Carmen Maritime Terminal.

What's nearby

  • Quinta Avenida - 2 min walk - 0.1 miles
  • Calle 12 - 3 min walk - 0.2 miles
  • Central Square - 5 min walk - 0.3 miles
  • Playa del Carmen Main Beach - 6 min walk - 0.4 miles
  • Playacar Beach - 13 min walk - 0.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Mercado 174 - ‬1 min walk
  • ‪Don Mario Steak and Pasta House - ‬1 min walk
  • ‪Renzo's Pizza - ‬1 min walk
  • ‪Mr. Kiwi - ‬1 min walk
  • ‪Calle ocho - ‬1 min walk

About this property

The Palm at Playa

The Palm at Playa offers 66 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and hair dryers. Each accommodation is individually furnished. Beds feature down comforters. 40-inch Smart televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 66 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and ceiling fans.
Be sure to enjoy recreational amenities including an outdoor pool and a hot tub. This hotel also features complimentary wireless internet access, tour/ticket assistance, and a banquet hall.
Take advantage of the hotel's room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar. Local cuisine breakfasts are served on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to noon for a fee.
Featured amenities include a 24-hour front desk and luggage storage.
Local cuisine breakfasts are available for a surcharge on weekdays between 7:00 AM and 11:00 AM and on weekends between 7:00 AM and noon.
Rooftop - Overlooking the ocean and pool, this rooftop bar specializes in local cuisine and serves breakfast only. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Local cuisine breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 400 to 450 for adults and MXN 150 to 200 for children
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • Rooftop

Things to do

  • Hot tub
  • Outdoor pool
  • Stereo

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Built in 2012
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 40-inch smart TV with cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: approximately MXN 400 to 450 for adults, and MXN 150 to 200 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 008-007-004904/2025

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
A car is not required for transportation to and from this property

Property is also known as

Palm Hotel Playa
Palm Playa
Playa Palm
The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico
Palm Playa Hotel Playa del Carmen
Palm Playa Hotel
Palm Playa Playa del Carmen
The Palm at Playa Hotel
The Palm at Playa Playa del Carmen
The Palm at Playa Hotel Playa del Carmen

The Palm at Playa Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 455 out of 1013 reviews
Rating 8 - Good. 248 out of 1013 reviews
Rating 6 - Okay. 150 out of 1013 reviews
Rating 4 - Poor. 75 out of 1013 reviews
Rating 2 - Terrible. 85 out of 1013 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Marcos

Stayed 1 night in Jan 2026

10/10 Excellent

Ramiro, Gatineau

Stayed 2 nights in Jan 2026

8/10 Good

ARIE

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean Staff was very nice
Stayed 1 night in Jan 2026

4/10 Poor

Cale

Stayed 3 nights in Jan 2026

10/10 Excellent

Allison

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly staff and location is perfect!
Stayed 5 nights in Jan 2026

8/10 Good

ava

Liked: Cleanliness, property conditions & facilities
The water was very cold in the shower only would stay warm for five minutes. The facilities are beautiful clean staff was there 24 seven. The only thing was that the Jacuzzi was not working.
Stayed 8 nights in Jan 2026

8/10 Good

Ayush, Toronto

Stayed 3 nights in Dec 2025

6/10 Okay

Chahat

Stayed 3 nights in Jan 2026

8/10 Good

Ryan

Stayed 1 night in Jan 2026

2/10 Terrible

Jose, Buckeye

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room felt neglected. Staff not very helpful.
Stayed 1 night in Dec 2025

10/10 Excellent

Martin

Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing
Stayed 5 nights in Jan 2026

8/10 Good

Gerald

Stayed 3 nights in Jan 2026

10/10 Excellent

SHAWNA

Stayed 1 night in Jan 2026

8/10 Good

Christina

Liked: Cleanliness, staff & service, amenities
Amazing staff and rooftop 🙌 very humid in the hotel room but I’ve been here without staying over so I love this place :)
Stayed 1 night in Jan 2026

10/10 Excellent

John

Room was very clean. I enjoyed my stay
Stayed 5 nights in Dec 2025

8/10 Good

Kosta

Liked: Cleanliness, property conditions & facilities
Nice rooms
Stayed 3 nights in Dec 2025

10/10 Excellent

Avigail

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very spacious and the hotel is very central, great location and very nice roof top. There is no hot tub.
Stayed 1 night in Dec 2025

2/10 Terrible

SHAHRZAD

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was out dated, dirty & poor management. Sheets were dirty & had stain, towels were so old & pale. No soap & shampoo , we were asking for few days & finally bought by ourselves. Not a four star only one star motel! Not happy at all. 🙂
Stayed 7 nights in Dec 2025

10/10 Excellent

Musa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

4/10 Poor

BGP Construction LLC

Stayed 7 nights in Dec 2025

8/10 Good

Miguel

Stayed 3 nights in Dec 2025

6/10 Okay

alain

Liked: Cleanliness
Disliked: Amenities
No hot water in the shower, the mattress is probably from the early 2000s old enough to have visible wear. Excellent staff.
Stayed 6 nights in Dec 2025

10/10 Excellent

Jennyfer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop pool was fantastic! The bar and restaurant staff were very friendly and the cocktails were delicious! We recommend the guacamole too! The location is perfect if you’d like to walk to the beach, 5th avenue and other attractions.
Stayed 3 nights in Dec 2025

8/10 Good

Victor, Phelan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place
Stayed 7 nights in Dec 2025

2/10 Terrible

Marina

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities
Room was dirty, no refrigerator but had a huge bar area, had mold, hot water didn’t work, room smelt of bleach, we had kids with us and the shower was in the middle of the room and was all glass. I asked to be moved to another room and they were rude and said only for an extra charge.
Stayed 3 nights in Dec 2025