Compare Spa Resorts & Hotels in Arkansas

"We chose this hotel because of the history behind things. We fell in love with the place our first trip to Hot Springs and couldn’t wait to stay here the second time. First off, parking is entirely sketchy and horrible unless you have a compact car as you can even turn around, but also the entire garage is crumbling. Literally. Then the hotel, had this horrible mildew smell throughout the entire place. There were hidden fees for amenities, which weren’t even available due to construction going on. Which is never ending from what we’ve truly gathered. The workers (as in construction workers) are also SUPER sketchy and were roaming halls at all times of the night and even at one point followed us to our room until they realized a third person in our group behind us then acted like they were trying to get into “their” room which was our second room. Upon telling the front desk, the lack of customer service from the jump only continued with the comment of “what you want me to do” The rooms were so gross. The shower still had hair from another stay in it. The mold was unbearable everywhere. The sheets were stained. I can go on and on but writing this brings the anxiety back. It’s already taken me months to be able to write this. Honestly, I hope this review saves anyone from booking here. Just visit but invest your money and time elsewhere. I’ve never left a bad review, but this one cannot go without warning others. "

"Room was very clean and spacious. We had a very nice view from the 23rd floor."

"Staff was amazing however you can not sleep-in here. The doors to all rooms slam all morning and you can hear everything in the hallway thats happening. I also had 2 different stagf walk into my room while i was in bed. I did forget the do jot disturb sign however my check out wasnt until 11 and this happenws between 7-9"

"Staff was amazing the lady at check-in acknowledged VIP and also upgraded us for our Anniversary "

"The hotel staff was amazing room was comfortable my my only thing I wish they would improve on there was no channel list for the TV had to flip through every channel to see what it was on no movie channel. there was no town information restaurant recommendations or anything like that in the room. "

"We went on a month-long road trip of 11 states with our dog, so we stayed at a lot of hotels. This one was notable for being very clean, relatively inexpensive, and having a reasonable pet fee."