I drove over three hours to arrive at your hotel, only to be treated as if I did not have the means to pay for my room. When my debit card required a brief moment to be unlocked, the front desk staff showed no patience or professionalism. Instead of allowing me a reasonable amount of time, I was met with an attitude that made me feel judged and disrespected.
Because of how I was treated, I refused to proceed with a cash payment. At that point, the issue was no longer about payment... it was about basic respect. As a paying customer, I should not be made to feel embarrassed or looked down on, especially after a long drive and while dealing with the inconvenience of a temporarily locked card.
This experience was extremely disappointing and not what I expect from a hotel representing your brand. I hope this matter is taken seriously and addressed so future guests are treated with professionalism and courtesy.