Compare Spa Resorts & Hotels in Malvern

"I’ve stayed at Hotel Hot Springs three times since December. The staff is always very kind and accommodating. The only recommendation I would suggest is a more in depth house keeping between guests. My friend and I found crumbs and hair in our beds the first night when we got in. We were in a double queen so it was odd that we both found things. The shower floor also looked a little dirty. On a positive note, the staff has always been accommodating and very friendly. I would not say I’ll never be back, but it might be something going forward to keep in mind. I love the shuttle option and the staff is always very willing to give recommendations!"

"We were put in a room with an adjoining room door and we could hear the neighbors noisy children and their loud mother like they were in our room. They went to bed late and were up early, so they really interfered with our sleep. We will never allow ourselves to be placed in a similar situation again. "

"Good stay"

"Friendly staff, clean room, quiet and easy to find. We would stay here again. "

"What's to like.., well, the view is still there if you get a room overlooking the water. There's that and that's pretty much it. I am sure 25 or 30 years ago this was a fine hotel. I'm equally sure that was the last time it was actually cleaned and kept up. I'm not slamming the employees, who were friendly and polite. But there's only so much they can do. It's the owners/ managers that have cut so many corners to maximize profits I suppose. The cleaning staff only gives everything the once over. Probably only allowed so many minutes per unit. Don't look closely at anything anywhere. The surrounding grounds aren't cleaned too often. The back patio is a total mess, tables and chairs askew and left that way for days. The landscaping is all dying out, nobody tending to it at all that I could see. But I suppose you get what you pay for, and we should have spent a little more. Next time we come to Hot Springs, we'll stay just one night in a little nicer hotel instead of two nights here. But.., if you're on a tight budget like we were, well I guess I should complain so much..."

"I am 74 years old, I travel a lot and I have never seen an hotel so horrible in my life. What a shame."