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Grand Palladium Select Costa Mujeres - All Inclusive

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Junior Suite Beachside | View from room

Property video

Reception

Junior Suite Pool Access | Free minibar, in-room safe, desk, blackout drapes

3 outdoor pools, open 8 AM to 8 PM, pool umbrellas, sun loungers

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Spa
Parking included
Free WiFi

$445 nightly

$543 total

Total with taxes and fees

Jun 15 - Jun 16

Explore the area

Vialidad Paseo Mujeres, Municipio de Isla Mujeres, Costa Mujeres, QROO, 77440

Place, Playa Mujeres Golf Club
‪4 min drive‬
Place, Mujeres Beach
‪7 min drive‬
Place, North Beach
‪55 min drive‬
Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
‪60 min drive‬

Room options

Free minibar, in-room safe, desk, blackout drapes

Junior Suite Garden View

Excellent

Garden view
710 sq ft
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View from room

Family Selection Junior Suite Beachside

Exceptional

Garden view
710 sq ft
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Free minibar, in-room safe, desk, blackout drapes

Junior Suite Garden View Single Use

Exceptional

Lake view
710 sq ft
1 bedroom
Sleeps 1
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Free minibar, in-room safe, desk, blackout drapes

Junior Suite Poolside

Wonderful

Garden view
710 sq ft
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View from room

Junior Suite Poolside Ocean View

Very good

Ocean view
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Free minibar, in-room safe, desk, blackout drapes

Family Selection Junior Suite Beachside Ocean View

Exceptional

Partial ocean view
710 sq ft
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Free minibar, in-room safe, desk, blackout drapes

Family Selection Junior Suite Beachside Panoramic Ocean View

Exceptional

Ocean view
710 sq ft
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Free minibar, in-room safe, desk, blackout drapes

Junior Suite Pool Access

710 sq ft
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Loft Suite Jacuzzi Terrace | Free minibar, in-room safe, desk, blackout drapes

Loft Suite Jacuzzi Terrace

Garden view
1076 sq ft
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Family Selection Junior Suite Pool Access Beachside | Free minibar, in-room safe, desk, blackout drapes

Family Selection Junior Suite Pool Access Beachside

710 sq ft
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Free minibar, in-room safe, desk, blackout drapes

Family Selection Loft Suite Jacuzzi Terrace

Garden view
1066 sq ft
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Free minibar, in-room safe, desk, blackout drapes

Family Selection Loft Suite Jacuzzi Terrace Ocean View

Sea view
1066 sq ft
1 bedroom
Sleeps 4
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Free minibar, in-room safe, desk, blackout drapes

Junior Suite Pool Access Single use

1 bedroom
Sleeps 1
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Free minibar, in-room safe, desk, blackout drapes

Junior Suite Poolside Single use

1 bedroom
Sleeps 1
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View from room

Junior Suite Poolside Ocean View Single Use

1 bedroom
Sleeps 1
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View from room

Loft Suite Jacuzzi Terrace Single use

1 bedroom
Sleeps 1
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View from room

Family Selection Junior Suite Beachside Single use

1 bedroom
Sleeps 1
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View from room

Family Selection Junior Suite Pool Access Beachside Single use

1 bedroom
Sleeps 1
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View from room

Family Selection Junior Suite Beachside Ocean View Single use

1 bedroom
Sleeps 1
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Free minibar, in-room safe, desk, blackout drapes

Family Selection Junior Suite Beachside Panoramic Ocean View Single use

1 bedroom
Sleeps 1
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Free minibar, in-room safe, desk, blackout drapes

Family Selection Loft Suite Jacuzzi Terrace Single use

1 bedroom
Sleeps 1
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Free minibar, in-room safe, desk, blackout drapes

Family Selection Loft Suite Jacuzzi Terrace Ocean View Single use

1 bedroom
Sleeps 1
1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Poolside Junior Suite

Sleeps 3

Family Selection Junior Suite Beachside

Sleeps 3

Junior Suite With Garden View

Sleeps 3

Junior Suite Poolside Ocean View

Sleeps 1

Family Selection Junior Suite Beachside Panoramic Ocean View

Sleeps 3

Family Selection Junior Suite Beachside Ocean View Single Use

Sleeps 1

Loft Suite Jacuzzi Terrace

Sleeps 3

Family Selection Loft Suite Jacuzzi Terrace Single Use

Sleeps 1

Family Selection Loft Suite Jacuzzi Terrace Ocean View Single Use

Sleeps 1

Family Selection Junior Suite Pool Access Beachside

Sleeps 3

Junior Suite with Pool Access

Sleeps 2

Similar properties

Outdoor treatment areas, sauna, hot tub, steam room, hot springs

Pool
Hot tub
Breakfast included
All inclusive

3 outdoor pools, cabanas (surcharge), pool umbrellas

Pool
Breakfast included
All inclusive
Spa

$669 nightly

May 31 - Jun 1

Total with taxes and fees

Exterior

On private beach
Pool
Hot tub
All inclusive

$389 nightly

Jun 5 - Jun 6

Total with taxes and fees

About the neighborhood

Costa Mujeres

With a stay at Grand Palladium Select Costa Mujeres - All Inclusive in Costa Mujeres, you'll be 6.9 mi (11.1 km) from Ultramar Ferry Puerto Juárez and 9.5 mi (15.3 km) from Plaza 28. .This all-inclusive property is within the region of North Beach and Cancun Underwater Museum.

What's nearby

Playa Mujeres Golf Club - 4 min drive - 1.1 miles
Mujeres Beach - 7 min drive - 1.8 miles
Plaza 28 - 27 min drive - 10.7 miles
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 45 min drive - 16.6 miles
North Beach - 55 min drive - 8.7 miles

Getting around

Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

‪Kulinarium Riu Latino - ‬19 min walk
‪Isla Blanca - ‬7 min walk
‪Velvet - ‬19 min walk
‪Flavors - ‬5 min drive
‪Xtra Time - ‬10 min walk

About this property

Grand Palladium Select Costa Mujeres - All Inclusive

Grand Palladium Select Costa Mujeres - All Inclusive offers 493 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. 55-inch Smart televisions come with cable channels and pay movies. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and designer toiletries.

This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

8 outdoor tennis courts, a health club, and a complimentary water park are featured at the property. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. There are hot springs/mineral springs on site.

Make yourself at home in one of the 493 air-conditioned rooms featuring free minibar items and Smart televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries.

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor pools, a complimentary water park, and outdoor tennis courts. Additional amenities at this Art Deco property include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Enjoy local and international cuisine at Isla Blanca (ShowCooking), one of the property's 8 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 10 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Costa Mujeres? This property has 10710 square feet (995 square meters) of space consisting of a conference center and 12 meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.

A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.

Isla Blanca (ShowCooking) - Overlooking the garden, this buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Portofino (Italian) - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

El Dorado (Steak House) - This steakhouse specializes in barbecue and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Chang Thai (Thai Cuisine) - This theme restaurant specializes in Thai cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Sumptuori (Japanese) - This theme restaurant specializes in Japanese cuisine and serves lunch and dinner. Reservations are required. Open select days.

Late night fare is available from 24-hour room service.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Roundtrip airport shuttle (surcharge)
Free covered self parking on site
Free covered valet parking on site
Wheelchair-accessible parking and van parking available

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:00 AM
10 bars/lounges
8 restaurants
A beach bar
A coffee shop/cafe
A poolside bar
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Chang Thai (Thai Cuisine)
El Dorado (Steak House)
Isla Blanca (ShowCooking)
Portofino (Italian)
Sumptuori (Japanese)

Things to do

18-hole adjacent golf course
3 outdoor pools
8 outdoor tennis courts
Arcade/game room
Archery
Beach volleyball
Billiards/pool table
Children's pool
Concerts/live shows
Evening entertainment
Fitness classes
Free beach club
Free children's club
Free water park
Full-service spa
Games
Health club
Pilates classes
Playground
Sauna
Steam room
Tennis lessons
Water sports equipment
Yoga classes

Family friendly

3 outdoor pools
Arcade/game room
Baby toys
Children's games
Children's pool
Children's toys
Free children's club
Free supervised activities for children
Free water park access
Grocery/convenience store
In-room babysitting (surcharge)
In-room crib
Laundry facilities
Lifeguards on site
Playground
Snack bar/deli
Soundproofed rooms
Trampoline

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

12 meeting rooms
Business center
Conference center (10,710 square feet of space)

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
On the waterfront
Pool loungers
Pool umbrellas
Terrace

Full-service spa

8 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hot/mineral springs
Hydrotherapy
Manicures/pedicures
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages
Thai massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible bathtub
Elevator
Stair-free path to entrance
Valet for wheelchair-equipped vehicles
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

More

3 floors
6 buildings
Art Deco architecture
Banquet hall
Built in 2018
Lifeguards
Mosquito nets
Smoking not allowed

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Free crib

Bathroom

Bathrobes
Designer toiletries
Hair dryer
Jetted bathtub
Private bathroom
Separate bathtub and shower
Slippers
Towels provided

Entertainment

55-inch smart TV with cable channels
Pay movies

Food and drink

24-hour room service
Coffee/tea maker
Electric kettle
Free bottled water
Free stocked minibar
Restaurant dining guides

More

Air conditioning
Desk
Iron/ironing board
Phone
Safe
Separate sitting area
Soundproofed rooms
Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A tax is imposed by the city: MXN 35.19 per person, per night

We have included all charges provided to us by the property.

Optional extras

Service fee: MXN 380

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, and a security system

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Room service fees of MXN 380 apply for orders made from 10:30 PM-11 AM.

We should mention

Pool access available from 8 AM to 8 PM

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Only registered guests are allowed in the guestrooms

No pets and no service animals are allowed at this property

Children under 18 years old are not allowed in the spa without adult supervision

Property is also known as

Grand Palladium Costa Mujeres Resort All Inclusive

Grand Palladium Costa Mujeres Resort Spa All Inclusive

Grand Palladium Costa Mujeres Resort All Inclusive

Grand Palladium Costa Mujeres All Inclusive

Grand Palladium Costa Mujeres Resort Spa All Inclusive

Grand Palladium Resort All Inclusive

Grand Palladium All Inclusive

Grand Palladium All Inclusive

Grand Palladium Select Costa Mujeres - All Inclusive Reviews

8.6

Excellent

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8/10 Good

Susan

Feb 19, 2026

Stayed 7 nights in Feb 2026

4/10 Poor

Scott

Feb 19, 2026

Stayed 3 nights in Feb 2026

10/10 Excellent

Samantha, Highland Park

Traveled with family and small children, Traveled with family

Feb 15, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Service was exceptional at this property, every employee seemed to go above and beyond. We stayed at the Family Selection and they had so many activities and surprises for our family. Have frequented other all inclusives in the area and this one is at the top of the list for a family vacation spot.

Stayed 6 nights in Feb 2026

10/10 Excellent

Jesse

Feb 11, 2026

Stayed 4 nights in Jan 2026

10/10 Excellent

Barbara, Vashon

Feb 10, 2026

Liked: Cleanliness, amenities, property conditions & facilities

We experienced a warm welcome and continued attention to all our needs during our stay at the Grand Palladium. Such a beautiful and very well cared for setting with attention to even the small details. The staff was engaging and pleasant throughout our stay. Special kudos to Maria Dorantes (VIP Concierge Grand Palladium) for her caring support during our stay. The food was delicious in all the various restaurants we frequented. We look forward to returning.

Stayed 7 nights in Feb 2026

10/10 Excellent

Banvir

Traveled with partner

Feb 8, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Staff were amazing, upon check in we were given complimentary access to the TRS side. Maria with the concierge helped us as well and was able to book tennis and restaurants, she was very helpful. We will be returning!

Stayed 4 nights in Feb 2026

10/10 Excellent

Angela

Traveled with group

Feb 8, 2026

Liked: Cleanliness, amenities, property conditions & facilities

The room was fantastic. The staff was awesome. The bartenders at the pool were phenomenal. The resort is beautiful!

Our room

Lobby bar

Pool

Stayed 7 nights in Feb 2026

8/10 Good

Kateryna

Feb 7, 2026

Room was great! Receptionist was very welcoming! However staff at the resort not as much.

Stayed 7 nights in Dec 2025

10/10 Excellent

kaitlin

Traveled with family

Feb 6, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Yes!!

Stayed 1 night in Feb 2026

8/10 Good

Rachael

Feb 6, 2026

Liked: Cleanliness, staff & service, amenities

We stayed at this hotel for 11 nights and while the resort itself is impressive and visually stunning, the service didn’t consistently reflect a 5-star experience — often feeling closer to 3-star. Many staff were excellent and deserve recognition, particularly Pedro in TRS, Odon in the Japanese restaurant, and Maria, our WhatsApp concierge, who was responsive and genuinely helpful throughout our stay. Unfortunately, reception was a major letdown. Staff were unfriendly and our checkout experience was very poor. We were overcharged on our bill and, when queried, reception could not provide a printed invoice. This left a very bad impression as we departed and felt unprofessional for a hotel of this calibre. We also had issues with our room keys/wristbands being deactivated twice during our stay, both times in the evening, resulting in a 10-minute walk back to reception. Although resolved, it was their error and we expected a better apology. Despite having premium drinks included, these were unavailable in the sports bar and pool bar, with no clear explanation. Premium spirits also had to be specifically requested or you were given local brands by default. The steak restaurant charged extra for “premium” cuts, which felt unreasonable for an all-inclusive resort. The outdoor jacuzzi failed on two occasions, only discovered after filling it. Minor but frustrating issues also added up — the upstairs minibar wasn’t replenished, adapters weren’t available to borrow (requiring a $12)

Stayed 11 nights in Jan 2026

2/10 Terrible

ARNOLD

Feb 5, 2026

Stayed 1 night in Feb 2026

2/10 Terrible

Ayde

Jan 29, 2026

Stayed 2 nights in Nov 2025

10/10 Excellent

Samy, Cary

Traveled with family

Jan 27, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Great experience Beautiful resort Nice staff Beautiful beach and multiple pools Great food

Stayed 7 nights in Jan 2026

10/10 Excellent

Elise June McNaughton

Traveled with partner, Traveled with family

Jan 26, 2026

Liked: Cleanliness, amenities, property conditions & facilities

We had a very warm welcome by the staff and in our room. Room was clean and comfortable. Staff was very helpful. For example, we had issues with our 3rd party airport shuttle and Brando assisted with securing a different ride.

Stayed 6 nights in Jan 2026

6/10 Okay

Susan

Traveled with family

Jan 21, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was probably the worst food i have had at an all inclusive. What a disservice to your employees. They all do an excellent job and then people will not come back because your food was so terrible. 5 star hotel with 2 star food

Stayed 5 nights in Jan 2026

10/10 Excellent

Eric

Jan 20, 2026

Stayed 1 night in Jan 2026

8/10 Good

Judith

Traveled with partner

Jan 12, 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The resort is beautiful and well maintained; the room was lovely and we enjoyed the balcony. The beach is gorgeous and great for walking. The activities were enjoyable. The staff was friendly. I disliked the loud music that was piped in everywhere except the beach. While it’s an all inclusive resort make sure to bring plenty of small bills for tips.

A view of the beautiful beach!

Stayed 6 nights in Jan 2026

6/10 Okay

Alexandra, St. Louis Park

Traveled with family

Jan 10, 2026

Liked: Staff & service, amenities, property conditions & facilities

Disliked: Cleanliness

Food was below average, cold and not filled frequently for all meals

Stayed 7 nights in Dec 2025

6/10 Okay

Zona

Jan 8, 2026

Stayed 4 nights in Jan 2026

10/10 Excellent

Marie Pier

Traveled with family

Jan 6, 2026

Liked: Cleanliness, amenities, property conditions & facilities

C est vraiment le meilleur hotel que j ai fais au Mexique! Pour en avoir fais plusieurs je recommande. Nous etions une famille de 6 2 adultes et 4 enfants et nous avons pris les chambres reguliere. La nourriture, les piscines tout etait wow.

Stayed 5 nights in Jan 2026

8/10 Good

Jessica

Traveled with family and small children

Jan 6, 2026

Liked: Staff & service, amenities, property conditions & facilities

Breakfast was fresh and there were many options in the main buffet.

Stayed 6 nights in Dec 2025

10/10 Excellent

Jaime

Traveled with family

Jan 4, 2026

Liked: Staff & service, amenities, property conditions & facilities

Overall everything was decent! Food was decent but very kid friendly. Definitely not a couple trip but more of a family. Maria was texting us through WhatsApp and made life much easier for our group! She was the best!! 10/10 for her service!

Stayed 4 nights in Dec 2025

10/10 Excellent

harvey

Traveled with partner

Jan 2, 2026

Liked: Cleanliness

5 star in every respect resort. We had great service especially our concierge. Maria Dorantes was our concierge she arranged prior to our visit restaurant reservations, a room upgrade and transportation to the hotel from the airport. Maria was an enormous part of our wonderful experience. We will definitely return.

Stayed 4 nights in Dec 2025

10/10 Excellent

Dennis

Traveled with family

Jan 1, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Our VIP Concierge (Maria) Grand Palladium was very responsive and helpful in arranging nightly dinner reservations for our large family group.

Stayed 5 nights in Dec 2025

8/10 Good

Asma

Dec 30, 2025

Liked: Cleanliness, amenities, property conditions & facilities

The room was great, excellent view. I loved that there was always something to do regardless of the time of day. The trip was extra special because I had exclusive access to an Expedia staff member on WhatsApp. Maria was so helpful and checked in on me, made sure I had my dinner reservations confirmed. My only concern was that housekeeping staff entered my room twice, despite telling them in person and having the do not disturb sign on both days. I had no valuables so didn't think much about it, but something to keep in mind when leaving the room.

Stayed 3 nights in Dec 2025

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