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Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

4.0 star property

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Photo gallery for Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

Bar (on property)
Property video
Lobby lounge
Private beach, white sand, beach umbrellas, beach massages
Aerial view

Reviews

7.8 out of 10
Good

Popular amenities

  • On private beach
  • All inclusive
  • Free WiFi
$379
$314 nightly
$379 total
Total with taxes and fees
Feb 23 - Feb 24

Explore the area

View in a map
Carretera a Punta Sam SM6 MZA 2 Lot 7-8, Costa Mujeres, QROO, 23028
  • Place, Playa Mujeres Golf Club
    ‪7 min drive‬
  • Place, Mujeres Beach
    ‪9 min drive‬
  • Place, Punta Sam Ferry Terminal
    ‪11 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪48 min drive‬

Room options

View all photos for STAR Class Producers Three Bedroom Suite

View from room

STAR Class Producers Three Bedroom Suite

  • Garden view
  • 4187 sq ft
  • 3 bedrooms
  • Sleeps 12
  • 2 King Beds, 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite Two Bedroom

Premium bedding, down comforters, minibar, in-room safe

STAR Class Directors Suite Two Bedroom

  • Garden view
  • 1808 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Producers Two Bedroom Suite Swim Out

Terrace/patio

STAR Class Producers Two Bedroom Suite Swim Out

  • 3606 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for Directors Suite Two Bedroom

Premium bedding, down comforters, minibar, in-room safe

Directors Suite Two Bedroom

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 1808 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Entourage Suite

Premium bedding, down comforters, minibar, in-room safe

STAR Class Entourage Suite

  • Garden view
  • 689 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Ocean View

STAR Class Junior Suite Ocean View | View from room

STAR Class Junior Suite Ocean View

7.0 out of 10
Good
(2 reviews)
  • Ocean view
  • 581 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite

Premium bedding, down comforters, minibar, in-room safe

STAR Class Junior Suite

8.6 out of 10
Excellent
(12 reviews)
  • Garden view
  • 581 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom

Premium bedding, down comforters, minibar, in-room safe

STAR Class Directors Suite One Bedroom

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 1227 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Junior Suite Swim Out

Premium bedding, down comforters, minibar, in-room safe

Junior Suite Swim Out

9.0 out of 10
Wonderful
(22 reviews)
  • 581 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom Swim Out

Terrace/patio

STAR Class Directors Suite One Bedroom Swim Out

  • 1227 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Junior Suite

Premium bedding, down comforters, minibar, in-room safe

Junior Suite

8.0 out of 10
Very good
(68 reviews)
  • Garden view
  • 581 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Directors Suite One Bedroom

Premium bedding, down comforters, minibar, in-room safe

Directors Suite One Bedroom

7.8 out of 10
Good
(8 reviews)
  • Garden view
  • 1227 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Entourage Suite

Premium bedding, down comforters, minibar, in-room safe

Entourage Suite

7.4 out of 10
Good
(3 reviews)
  • Garden view
  • 689 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for STAR Class Junior Suite Swim Out

Premium bedding, down comforters, minibar, in-room safe

STAR Class Junior Suite Swim Out

7.0 out of 10
Good
(11 reviews)
  • 581 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Producers Two Bedrooms Suite

View from room

STAR Class Producers Two Bedrooms Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 3606 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Ocean View

Junior Suite Ocean View | View from room

Junior Suite Ocean View

8.0 out of 10
Very good
(14 reviews)
  • Ocean view
  • 581 sq ft
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Costa Mujeres

Located in Costa Mujeres, Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort is within a 10-minute drive of Playa Mujeres Golf Club and Punta Sam Ferry Terminal. .This all-inclusive property is 9.7 mi (15.6 km) from North Beach and 8.3 mi (13.3 km) from Ultramar Ferry Puerto Juárez.

What's nearby

  • Playa Mujeres Golf Club - 7 min drive - 3.0 miles
  • Mujeres Beach - 9 min drive - 3.9 miles
  • Punta Sam Ferry Terminal - 11 min drive - 5.8 miles
  • Punta Sam Beach - 11 min drive - 5.8 miles
  • El Meco Archaeological Site - 13 min drive - 7.4 miles

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪So Cal Gourmet Food Emporium - ‬1 min walk
  • ‪Grand Caribe - ‬8 min walk
  • ‪Kulinarium Riu Latino - ‬3 min drive
  • ‪Velvet - ‬3 min drive
  • ‪The Shores Restaurant - ‬1 min walk

About this property

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

Family-friendly beachfront location with 4 outdoor pools
Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort offers 648 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature down comforters and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

A private beach and a health club are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages.
Make yourself at home in one of the 648 air-conditioned rooms featuring minibars and flat-screen televisions. Your bed comes with down comforters and premium bedding. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and designer toiletries.
Relax at the full-service spa, where you can enjoy massages and facials. After dipping into one of the 4 outdoor pools, you can spend some time at the private beach. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
For lunch or dinner, stop by So Cal Gourmet Emporium, a restaurant that specializes in international cuisine. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:00 AM.
So Cal Gourmet Emporium - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
East Sushi & Teppanyaki - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Sunset Strip Steakhouse - This steakhouse serves dinner only. Open daily.
La Cocina Mexican Cuisine - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Gusto Italian Trattoria - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • East Sushi & Teppanyaki
  • Gusto Italian Trattoria
  • La Cocina Mexican Cuisine
  • So Cal Gourmet Emporium
  • Sunset Strip Steakhouse

Things to do

  • 4 outdoor pools
  • Children's pool
  • Designer stores
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Pilates classes
  • Playground
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room crib
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center

Outdoors

  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Built in 2019
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 33.94 per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 003-007-003963/2025

We should mention

Pool access available from 7:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Planet Hollywood Beach Resort Cancun - All Inclusive Hotel
Planet Hollywood Beach Resort Cancun
Planet Hollywood Beach Resort Cancun All Inclusive

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 455 out of 1004 reviews
Rating 8 - Good. 204 out of 1004 reviews
Rating 6 - Okay. 158 out of 1004 reviews
Rating 4 - Poor. 82 out of 1004 reviews
Rating 2 - Terrible. 105 out of 1004 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Rudy, Haddon Township

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great made-to-order omelettes
Stayed 3 nights in Jul 2025

10/10 Excellent

Ashley, Philadelphia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything, If I could I would give more stars. Great customer service, Good food and drinks. I loved it
Stayed 3 nights in Oct 2025

6/10 Okay

Sean

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms need updating badly. Property was nice as were the amenities. Check-in and out was a disaster. No reason it needs to take an hour ! Staff were accommodating when needed.
Stayed 1 night in Oct 2025

6/10 Okay

Sean

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
Took almost an hour to get checked in. And a similar time to check out. Not the greatest service. Rooms badly need maintenance
Stayed 3 nights in Oct 2025

6/10 Okay

James

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed 5 nights just my wife and I. It was a fun hotel for sure with a lot of different options for food and activities. The staff when arriving was awesome but disappointed in the staff when we were leaving. Water in the showers smelled and the rust like water came out every morning from the shower head etc. The beach was amazing and the staff for the cabanas were excellent. We enjoyed the lazy River and the downside for food options is you have to book in advance or you won’t have a reservation to eat until 9:00 PM. The buffet is always an option.
Stayed 4 nights in Oct 2025

10/10 Excellent

Jennifer, Port Moody

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible resort for families. Amazing staff and plenty for the kids to do.
Stayed 7 nights in Oct 2025

6/10 Okay

Cheryl

Stayed 6 nights in Oct 2025

6/10 Okay

Nadra

Stayed 2 nights in Oct 2025

6/10 Okay

Kedron

Traveled with family and small children
Liked: Cleanliness, amenities
Water from sinks and bathtubs came out yellow/brown. Mosquito control inexistent. Average Stay.
Stayed 5 nights in Oct 2025

10/10 Excellent

jeffery

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was fantastic
Stayed 4 nights in Sep 2025

2/10 Terrible

ann

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in took way too long, and the lobby was hot and uncomfortable. For what we paid, the service definitely didn’t match the price. The mosquitoes were awful — we got bitten so badly — and the flooding from the rain made things even worse. I also didn’t enjoy the food.
Stayed 6 nights in Oct 2025

8/10 Good

Willie

Wonderful experience.. hospitality was Excellent
Stayed 4 nights in Aug 2025

8/10 Good

Tyese

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice, People are friendly, thebstaff called people /guest family.
Stayed 3 nights in Sep 2025

10/10 Excellent

Jennifer Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
We loved this resort! There’s so much to do for all ages. The restaurants were all really good and we especially loved the coffee shop for the iced coffee and sandwiches. The pools are big and clean, the beach is beautiful and all the staff are super friendly & helpful.
Stayed 7 nights in Sep 2025

10/10 Excellent

Amar Jeet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food and breakfast
Stayed 6 nights in Aug 2025

6/10 Okay

Danish

Traveled with partner
Disliked: Staff & service
Spa was amazing but overpriced breakfast was amazing and majority of the waiters and waitress were very good. Blow average room service and very tough communication with front desk. The worst part was the people organizing the excursions. It was way overpriced and if you wanted to move things around, it wasn’t as easy.
Stayed 5 nights in Sep 2025

8/10 Good

jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

buen hotel

en mi opinion en general todo estuvo muy bien, la comida, la atencion de la gente, el joven de expedia mauricio muy bien, pendiente siempre, lo unico que no me gusto a mi particularmente es que el precio que pagamos por el hotel es alto y sin problema pero al menos por ese precio en otros hoteles me dan buen licor, no soy borracho pero me gusta tomar un buen whisky cuando menos un etiqueta roja y no habia con ustedes y cuando se gastaba una botella que habia no tenian otra para ofrecer, del resto no tengo queja todo excelente.
Stayed 2 nights in Sep 2025

10/10 Excellent

Lateef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food was at restaurants amazing. The night club could use better music. Staff was polite and accommodating
Stayed 4 nights in Sep 2025

10/10 Excellent

Anthony

Stayed 5 nights in Jun 2025

8/10 Good

Edgar

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is beautiful
Stayed 4 nights in Sep 2025

10/10 Excellent

Alex Patricio Tapia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurants
Stayed 4 nights in Sep 2025

8/10 Good

Joseph Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it is a nice resort. We spent an additional $600 to upgrade the food and wine on just 2 nights of dinning for 4 adults, personally if they cut that in half they will sell more. They kept running out of beer and ice on the beach bar. We go to Cancun to hang on the beach, we had to move to the crowded pool just to get cold drinks. Every staff member are nice and willing to help. Edgar Murcia is a wonderful person, look him up for an added touch of VIP.
Stayed 6 nights in Aug 2025

10/10 Excellent

Casey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so Beautiful
Stayed 4 nights in Sep 2025

10/10 Excellent

Jaquaya

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
HAD A GREAT TIME.
Stayed 3 nights in Sep 2025

6/10 Okay

pedro

Traveled with family
Disliked: Property conditions & facilities
Stayed 4 nights in Sep 2025