☹ My checked back was deemed a "total loss" by the baggage claims manager in STL. The whole front wheel section was broken off my bag. The flight was from stl to miami. The baggage claim lady in miami was not helpful and crabby/almost to the point of being rude about my claim. We had to keep asking questions to find out what process we needed to follow to make a claim. The supervisor, I assume she was a supervisor, in STL baggage, very helpful and professional.