Compare Arcade Hotels in West Springfield

"Probably was misleading about amenities! I signed up for a swimming pool which is picture and made to look indoor but in actually was an outdoor pool that was closed. The beds were broken and slanted in the rooms. Bathroom was smelling really bad as if it was just used before we came in. The worst place I've ever stayed in I felt embarrassed that I had my children with me"

"Rooms are not fully cleaned. Sheets had stains and dirt on them. The floors are sticky and dirty."

"The room was very dirty we felt so uncomfortable and the towels were dirty so we couldn’t even use them it was a hair in the towels everything was so so dirty"

"we had nothing"

"Needs more variety"

"The staff was very friendly and accommodating. The lobby was beautiful. The massage chair in our room was amazing. "