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Best Western Springfield West Inn

2.5 star property

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Photo gallery for Best Western Springfield West Inn

Lobby
Desk, iron/ironing board, free WiFi, bed sheets
Desk, iron/ironing board, free WiFi, bed sheets
Exterior
Free daily continental breakfast

Reviews

7.8 out of 10
Good

Popular amenities

  • Housekeeping
  • Gym
  • Laundry
  • Free WiFi
$107
$93 nightly
$107 total
Total with taxes and fees
Dec 14 - Dec 15

Explore the area

View in a map
429 Riverdale Street, West Springfield, MA, 01089
  • Place, Connecticut River
    ‪6 min walk‬
  • Place, Big E
    ‪6 min walk‬
  • Place, Majestic Theatre
    ‪18 min walk‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪26 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Queen Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

7.6 out of 10
Good
(15 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Double Beds, Non Smoking

8.6 out of 10
Excellent
(30 reviews)
  • Sleeps 4
  • 2 Double Beds

2 Double Beds, Non-Smoking, Work Desk, Mini Fridge

  • Sleeps 4

1 King Bed, Non-Smoking, Work Desk, Microwave and Refrigerator

  • Sleeps 2

Accessible-1 Queen, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 2

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The price is $91
Jan 1 - Jan 2, 2026
Total with taxes and fees
Quality Inn West Springfield

About the neighborhood

West Springfield

Located in West Springfield, Best Western Springfield West Inn is a 1-minute drive from Connecticut River and 6 minutes from MassMutual Center. .This hotel is 3.4 mi (5.5 km) from Holyoke Mall and 3.6 mi (5.8 km) from Eastern States Exposition.

What's nearby

  • Connecticut River - 6 min walk - 0.4 miles
  • Big E - 6 min walk - 0.4 miles
  • Veterans Field - 11 min walk - 0.6 miles
  • Cinemark West Springfield 15 - 16 min walk - 0.9 miles
  • Majestic Theatre - 18 min walk - 1.0 mile

Getting around

  • Springfield Union Station - 11 min drive
  • Bradley Intl. Airport (BDL) - 27 min drive

Restaurants

  • ‪Pride - ‬4 min drive
  • ‪Cumberland Farms - ‬3 min drive
  • ‪puerto rico bakery 1 - ‬5 min drive
  • ‪Cumberland Farms - ‬3 min drive
  • ‪Wood-N-Tap - ‬2 min drive

About this property

Best Western Springfield West Inn

Hotel with free breakfast, steps from Connecticut River
Best Western Springfield West Inn offers 53 air-conditioned accommodations with coffee/tea makers and hair dryers. Televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This West Springfield hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Make yourself at home in one of the 53 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a vending machine.
A complimentary continental breakfast is served daily.
Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Free self parking is available onsite.
Guests are offered a complimentary continental breakfast each morning.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Built in 1989
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities will be closed during the summer:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Days Inn Hotel West Springfield
Days Inn West Springfield
Best Western Springfield West Inn
Best Western Springfield West
Days Inn West Springfield Hotel West Springfield
Days Inn West Springfield Ma
Best Western Springfield West
Best Western Springfield West Inn Hotel
Best Western Springfield West Inn West Springfield
Best Western Springfield West Inn Hotel West Springfield

Best Western Springfield West Inn Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 372 out of 1000 reviews
Rating 8 - Good. 324 out of 1000 reviews
Rating 6 - Okay. 163 out of 1000 reviews
Rating 4 - Poor. 77 out of 1000 reviews
Rating 2 - Terrible. 64 out of 1000 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Leonard

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 1 night in Oct 2025

10/10 Excellent

Eddi

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Aug 2025

10/10 Excellent

Kathiria

Stayed 1 night in Aug 2025

4/10 Poor

John

Disliked: Staff & service
They didn't make the rooms if you don't ask.
Stayed 4 nights in Aug 2025

4/10 Poor

nicholas

Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointed

The A/C machine kept making loud sounds even though turned off. When you entered the hotel smelled musty. Showerhead not operating properly
Stayed 1 night in Aug 2025

4/10 Poor

Julien

Stayed 1 night in Jun 2025

6/10 Okay

stephen

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
My room was comfortable and clean
Stayed 6 nights in Aug 2025

8/10 Good

Gerardo, West Roxbury

Liked: Cleanliness, staff & service, property conditions & facilities
Overall I like this hotel very clean however the only negatives I would say was the elevator was not working but was fixed quickly and the other would be toilet was dirty but happy to stay at this hotel and will star again
Stayed 3 nights in Aug 2025

8/10 Good

David

Liked: Cleanliness
Stayed 1 night in Aug 2025

10/10 Excellent

douglas

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 4 nights From check in to breakfast everything was as great
Stayed 4 nights in Aug 2025

4/10 Poor

John

Stayed 2 nights in Aug 2025

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice affordable play to stay

Had a good stay here. Only disappointment was when i went to use the clothes washers for my extended stay. Front desk couldn't supply quarters and the vending machine with detergent was empty. Otherwise, no issues, I would stay there again as it is a good value. Breakfast was fine, not fancy but certainly sufficient. Well attended to by staff during the breakfast hours and clean. Front desk staff was all friendly, professional and helpful.
Stayed 4 nights in Jul 2025

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jul 2025

4/10 Poor

Adrian

Disliked: Cleanliness, property conditions & facilities
Dirty
Stayed 3 nights in Aug 2025

10/10 Excellent

Rebecca

Traveled with family
Liked: Amenities
A nice place to stay, clean, smells fresh. Comfortable.
Stayed 1 night in Jul 2025

10/10 Excellent

Allan

Stayed 4 nights in Jul 2025

8/10 Good

Bryan

Stayed 1 night in Jul 2025

8/10 Good

Nitin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the facility overall is great, broken things like the refrigerator door in our room (fell out upon opening) worries me as that could come on us for breaking it. It also says about the upkeep of the facility. Usually Best Western are good, so was this. Breakfast could be little better, but can’t really compare to other hotels in the area. Overall, for a good price, I’ll recommend this facility anyway.
Stayed 1 night in Jul 2025

10/10 Excellent

Susan A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The person on the desk was able to change room assignment to adjoining rooms. He also offered bottles of cold water to take up to rooms. I forgot a pillow after check out and was able to send someone to see if still there. Staff went to room and found it! Yay.
Stayed 1 night in Jul 2025

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Once and easy check in, hotel was under construction but did not realize it without the notices around. Hotel smelled clean when first entering and throughout the hallways. I was pleasantly surprised to the continental breakfast, lots of options.
Stayed 1 night in Jul 2025

6/10 Okay

ivan

Stayed 4 nights in Jul 2025

2/10 Terrible

William

Traveled with family
Disliked: Cleanliness, staff & service, amenities
The manager was the rudest man I ever met.Ig I hvonsideted staying there .ad met him earlier I would not of considered staying. He
Stayed 1 night in Jul 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Could be nice after current renovations

Clean hotel, friendly staff! This location is renovating, which is nice to see! Room was spacious enough & clean. Our refrigerator seemed not to be working, but the front desk said upon checkout there is a light switch you’re supposed to turn on when entering the room to make it work….we were never told!! Breakfast was horrible!!! Yogurt machine broken. Coffee broken. Offerings were very “dollar store” and not worth it. We ended up at McDonald’s.
Stayed 1 night in Jul 2025

10/10 Excellent

PATRICK

Stayed 1 night in Jul 2025

10/10 Excellent

Darren

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place great staff

Stayed 1 night in Jul 2025