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Hampton Inn West Springfield

2.5 star property

Choose dates to view prices

Photo gallery for Hampton Inn West Springfield

A restaurant with a glass-enclosed patio, wooden flooring, and green upholstered seating.
A conference room with two desktop computers, a telephone, and leather chairs.
A reception desk with a large screen displaying a bicycle wheel and the word "enjoy."
A suite shop with a refrigerated display case containing various beverages and snacks.
A hotel room with two beds, a desk, a TV mounted on the wall, and a view of the outdoors.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
The current price is $121
$106 nightly
$121 total
Total with taxes and fees
Aug 2 - Aug 3

Explore the area

View in a map
1011 Riverdale St, West Springfield, MA, 01089
  • Place, Riverdale Shops
    ‪3 min walk‬
  • Place, Olympia Ice Center
    ‪16 min walk‬
  • Place, Big E
    ‪3 min drive‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪31 min drive‬

Room options

View all photos for 2 Queen Microwave Fridge Non-Smoking

In-room safe, desk, blackout drapes, iron/ironing board

2 Queen Microwave Fridge Non-Smoking

  • Sleeps 2
  • 2 Queen Beds
  • Free WiFi

View all photos for 1 King Bed, Accessible, Non Smoking

A hotel room with a large bed, a sofa, a small table, a TV, and a door leading to another room.

1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(11 reviews)
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Room, Accessible, Non Smoking

A hotel room with two beds, a wooden headboard, a nightstand with a lamp, and a telephone.

Room, Accessible, Non Smoking

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 1 Queen Bed, Accessible (Roll-In Shower)

Room, 1 Queen Bed, Accessible (Roll-In Shower) | In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Room, 1 Queen Bed, Accessible, Bathtub (Mobility & Hearing)

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Accessible, Bathtub (Mobility & Hearing)

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard room

A hotel room with two beds, a wooden headboard, a nightstand with a lamp, and a telephone.

Standard room

8.0 out of 10
Very good
(32 reviews)
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for 1 KING BED STUDY WITH SOFABED NONSMOKING

A hotel room with a bed, a sofa, a television, and a desk.

1 KING BED STUDY WITH SOFABED NONSMOKING

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for 1 King Bed, Accessible, Non Smoking

A hotel room with a bed, a television, a desk, a chair, a sofa, and a window with a view.

1 King Bed, Accessible, Non Smoking

  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for 1King study sofa bed

A hotel room with a bed, a sofa, a television, and a window with a view.

1King study sofa bed

8.2 out of 10
Very good
(30 reviews)
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Similar properties

Exterior
Candlewood Suites West Springfield by IHG
West Springfield
  • Pool
  • Hot tub
  • Pet friendly
  • Parking included
4.2 out of 5, Very Good, 898 reviews
$90 nightly
The price is $103
Jul 26 - Jul 27
Total with taxes and fees
Candlewood Suites West Springfield by IHG

About the neighborhood

West Springfield

With a stay at Hampton Inn West Springfield in West Springfield, you'll be within a 5-minute drive of Big E and Holyoke Mall. .This hotel is 3.6 mi (5.8 km) from Eastern States Exposition and 3.8 mi (6.1 km) from MassMutual Center.

What's nearby

  • Riverdale Center - 3 min walk - 0.2 miles
  • Riverdale Shops - 3 min walk - 0.2 miles
  • Cinemark West Springfield 15 - 6 min walk - 0.4 miles
  • Olympia Ice Center - 16 min walk - 0.9 miles
  • Big E - 3 min drive - 1.4 miles

Getting around

  • Springfield Union Station - 5 min drive
  • Bradley Intl. Airport (BDL) - 27 min drive

Restaurants

  • ‪McDonald's - ‬2 min drive
  • ‪Wood-N-Tap - ‬3 min walk
  • ‪Burger King - ‬2 min walk
  • ‪7 Brew Coffee - ‬4 min walk
  • ‪Chili's Grill & Bar - ‬7 min walk

About this property

Hampton Inn West Springfield

Hampton Inn West Springfield offers 125 accommodations with safes and coffee/tea makers. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This West Springfield hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Make yourself at home in one of the 125 guestrooms featuring refrigerators and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Take advantage of recreation opportunities including a fitness center and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, a fireplace in the lobby, and a vending machine.
Take advantage of the hotel's room service. A complimentary buffet breakfast is served daily from 6 AM to 10 AM.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 6 AM and 10 AM.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Pool gate
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Built in 1989
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0001873250
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hampton Inn Hotel West Springfield
Hampton Inn West Springfield
West Springfield Hampton Inn
Hampton Inn West Springfield Hotel West Springfield
Hampton Inn West Springfield Hotel
Hampton Inn West Springfield Hotel
Hampton Inn West Springfield West Springfield
Hampton Inn West Springfield Hotel West Springfield

Hampton Inn West Springfield Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 471 out of 1006 reviews
Rating 8 - Good. 275 out of 1006 reviews
Rating 6 - Okay. 139 out of 1006 reviews
Rating 4 - Poor. 72 out of 1006 reviews
Rating 2 - Terrible. 49 out of 1006 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Kathleen M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here when in town for business. Staff is wonderful, friendly, efficient and professional. Great buffet breakfast choices.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Tammy C

Plumbing issue resolved quickly with a room change. Rooms are clean and staff was friendly and helpful. Easy parking and free breakfast were a big plus. Building showing some wear and tear.
Stayed 1 night in Apr 2026
Verified

6/10 Okay

Nicholas

Hotel in general was fine, b
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean
Stayed 1 night in Mar 2026
Verified

8/10 Good

Tammy C

The room was clean and the staff was helpful.
Stayed 2 nights in Dec 2025
Verified

4/10 Poor

Elaina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms are incredibly outdated and need to be refreshed. Wall paper peeling, yellowing of the ceiling and walls, and scuffed up furniture. Very overpriced for what we paid.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Majorie

Liked: Cleanliness, staff & service, property conditions & facilities
nearby eateries
Stayed 1 night in Nov 2025
Verified

2/10 Terrible

christel

Disliked: Cleanliness, amenities, property conditions & facilities
The facilities need some updates. The breakfast made my husband and I sick. The electricity went off during March Madness. Would not stay again.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and very friendly staff
Stayed 1 night in Sep 2025
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Will visit again
Stayed 1 night in Sep 2025
Verified

8/10 Good

Karen

Liked: Cleanliness, staff & service, room comfort
AC was very adequate! Room was clean, staff very friendly.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Kathleen M

Liked: Cleanliness, staff & service, amenities
I always choose this hotel when in the area for business. The staff is incredibly professional, efficient and kind. Room is comfortable, location is great for food and shopping. Breakfast is delicious with a good variety. Highly recommend.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional and friendly staff. Beds were comfy. Breakfast was good. Will stay here again.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Pamela

Liked: Cleanliness, amenities, property conditions & facilities
The staff was absolutely amazing! Close to our event, rooms were clean and everything worked and though there is always that one loud group the staff was sure to address and fix the issue.
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room breakfast good coffee
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Sherrell

Liked: Cleanliness, staff & service, property conditions & facilities
Overall enjoyed my stay
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Denise

Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Very accommodating and nice.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

John

Liked: Amenities
Property was well maintained and clean. Front office staff were great. The breakfast they had was excellent. Will definitely visit again.
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy Clean rooms were bonus
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

morgan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay
Stayed 1 night in Apr 2024
Verified

8/10 Good

Kelly

Liked: Cleanliness, amenities, property conditions & facilities
The includes breakfast and convenient location is one of the main reasons we like to stay in this hotel. It’s usually pretty clean but the property is a bit dated and could use some updates. All in all a solid choice and our first choice when we visit West Springfield.
Stayed 3 nights in Jul 2025
Verified

8/10 Good

Deanna

Liked: Cleanliness, staff & service, amenities
It’s was good alot of noise going on at night in the area of our room but it was ok
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant place to stay
Stayed 1 night in Aug 2024