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Hampton Inn West Springfield

2.5 star property

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Photo gallery for Hampton Inn West Springfield

Lobby
Room, Accessible, Non Smoking | In-room safe, desk, blackout drapes, iron/ironing board
Restaurant
Exterior
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
The current price is $102
$89 nightly
$102 total
Total with taxes and fees
Jun 9 - Jun 10

Explore the area

View in a map
1011 Riverdale St, West Springfield, MA, 01089
  • Place, Riverdale Shops
    ‪3 min walk‬
  • Place, Olympia Ice Center
    ‪16 min walk‬
  • Place, Big E
    ‪3 min drive‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪32 min drive‬

Room options

View all photos for 1 King Bed, Accessible, Non Smoking

1 King Bed, Accessible, Non Smoking | In-room safe, desk, blackout drapes, iron/ironing board

1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(11 reviews)
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Room, Accessible, Non Smoking

Room, Accessible, Non Smoking | In-room safe, desk, blackout drapes, iron/ironing board

Room, Accessible, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Room, 1 Queen Bed, Accessible (Roll-In Shower)

Room, 1 Queen Bed, Accessible (Roll-In Shower) | In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Room, 1 Queen Bed, Accessible, Bathtub (Mobility & Hearing)

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Accessible, Bathtub (Mobility & Hearing)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard room

Standard room | In-room safe, desk, blackout drapes, iron/ironing board

Standard room

7.8 out of 10
Good
(28 reviews)
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for 1 KING BED STUDY WITH SOFABED NONSMOKING

In-room safe, desk, blackout drapes, iron/ironing board

1 KING BED STUDY WITH SOFABED NONSMOKING

  • Sleeps 3
  • Free WiFi

View all photos for 1 King Bed, Accessible, Non Smoking

In-room safe, desk, blackout drapes, iron/ironing board

1 King Bed, Accessible, Non Smoking

  • Sleeps 4
  • Free WiFi

View all photos for Room, 1 Queen Bed, Accessible (Roll-In Shower)

In-room safe, desk, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Accessible (Roll-In Shower)

  • Sleeps 2
  • Free WiFi

View all photos for 1King study sofa bed

In-room safe, desk, blackout drapes, iron/ironing board

1King study sofa bed

8.0 out of 10
Very good
(26 reviews)
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

Similar properties

Seasonal outdoor pool
Quality Inn West Springfield
West Springfield
  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
3.5 out of 5, Good, 1,006 reviews
$93 nightly
The price is $106
Jun 24 - Jun 25
Total with taxes and fees
Quality Inn West Springfield

About the neighborhood

West Springfield

With a stay at Hampton Inn West Springfield in West Springfield, you'll be within a 5-minute drive of Big E and Holyoke Mall. .This hotel is 3.6 mi (5.8 km) from Eastern States Exposition and 3.8 mi (6.1 km) from MassMutual Center.

What's nearby

  • Riverdale Center - 3 min walk - 0.2 miles
  • Riverdale Shops - 3 min walk - 0.2 miles
  • Q Pin 2's - 6 min walk - 0.4 miles
  • Olympia Ice Center - 16 min walk - 0.9 miles
  • Big E - 3 min drive - 1.4 miles

Getting around

  • Springfield Union Station - 5 min drive
  • Bradley Intl. Airport (BDL) - 27 min drive

Restaurants

  • ‪Wood-N-Tap - ‬3 min walk
  • ‪Chili's Grill & Bar - ‬7 min walk
  • ‪McDonald's - ‬2 min drive
  • ‪Burger King - ‬2 min walk
  • ‪Panera Bread - ‬4 min walk

About this property

Hampton Inn West Springfield

Hampton Inn West Springfield offers 125 accommodations with safes and coffee/tea makers. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This West Springfield hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Make yourself at home in one of the 125 guestrooms featuring refrigerators and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Take advantage of recreation opportunities including a fitness center and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, a fireplace in the lobby, and a vending machine.
Take advantage of the hotel's room service. A complimentary buffet breakfast is served daily from 6 AM to 10 AM.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Self parking (subject to charges) is available onsite.
A complimentary buffet breakfast is served each morning between 6 AM and 10 AM.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (USD 5 per night)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Built in 1989
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: USD 5.00 per night
  • Pet fee: USD 50 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0001873250
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hampton Inn Hotel West Springfield
Hampton Inn West Springfield
West Springfield Hampton Inn
Hampton Inn West Springfield Hotel West Springfield
Hampton Inn West Springfield Hotel
Hampton Inn West Springfield Hotel
Hampton Inn West Springfield West Springfield
Hampton Inn West Springfield Hotel West Springfield

Hampton Inn West Springfield Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 463 out of 1000 reviews
Rating 8 - Good. 283 out of 1000 reviews
Rating 6 - Okay. 135 out of 1000 reviews
Rating 4 - Poor. 71 out of 1000 reviews
Rating 2 - Terrible. 48 out of 1000 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

Nicholas

Hotel in general was fine, b
Stayed 1 night in Feb 2026
Verified

8/10 Good

Tammy C

The room was clean and the staff was helpful.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Majorie

Liked: Cleanliness, staff & service, property conditions & facilities
nearby eateries
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and very friendly staff
Stayed 1 night in Sep 2025
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Will visit again
Stayed 1 night in Sep 2025
Verified

8/10 Good

Karen

Liked: Cleanliness, staff & service, room comfort
AC was very adequate! Room was clean, staff very friendly.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Kathleen M

Liked: Cleanliness, staff & service, amenities
I always choose this hotel when in the area for business. The staff is incredibly professional, efficient and kind. Room is comfortable, location is great for food and shopping. Breakfast is delicious with a good variety. Highly recommend.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Pamela

Liked: Cleanliness, amenities, property conditions & facilities
The staff was absolutely amazing! Close to our event, rooms were clean and everything worked and though there is always that one loud group the staff was sure to address and fix the issue.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Denise

Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Very accommodating and nice.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional and friendly staff. Beds were comfy. Breakfast was good. Will stay here again.
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room breakfast good coffee
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

John

Liked: Amenities
Property was well maintained and clean. Front office staff were great. The breakfast they had was excellent. Will definitely visit again.
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy Clean rooms were bonus
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Dexter

Liked: Cleanliness, staff & service, amenities
Yes it was clean
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Sherrell

Liked: Cleanliness, staff & service, property conditions & facilities
Overall enjoyed my stay
Stayed 1 night in Jun 2025
Verified

8/10 Good

Kelly

Liked: Cleanliness, amenities, property conditions & facilities
The includes breakfast and convenient location is one of the main reasons we like to stay in this hotel. It’s usually pretty clean but the property is a bit dated and could use some updates. All in all a solid choice and our first choice when we visit West Springfield.
Stayed 3 nights in Jul 2025
Verified

8/10 Good

Katherine

Liked: Cleanliness, amenities
Room was clean but small. Breakfast area was very small and felt too cozy.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Deanna

Liked: Cleanliness, staff & service, amenities
It’s was good alot of noise going on at night in the area of our room but it was ok
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Linda

Liked: Cleanliness
Yes they were. Furniture is pretty worn though
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

ROBERTO VELEZ

Good
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Trey

Disliked: Cleanliness, amenities
The room had no hot water barely luke warm sometimes. Maintance came to check but said it was what it was nothing to do. Just deal with cold water showers in th middle of winter. So we were in a trip with a lacrosse team that we will be sharing the experience to make sure we find a different hotel next time we travel
Stayed 1 night in Feb 2026
Verified

4/10 Poor

David

Liked: Staff & service
Disliked: Cleanliness
The value wasn’t there for the price charged for a run down hotel I don’t travel much but very surprised that Hampton Inn would allow its name attached.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Crystal

Liked: Cleanliness, amenities, property conditions & facilities
Appreciate that you always know what you're getting at a Hampton. Room was clean. Bed was comfortable. I tend to be a light sleeper in hotels as it is, but was woken by the door across the hall closing (closers on the doors slam the doors a bit if you don't catch it) and the traffic was also easily heard.
Stayed 1 night in Nov 2025