Compare Casino Resorts & Hotels in West Springfield

"Staff were responsive, helpful and friendly. Room was clean, comfortable, well equipped the massage chair in room is a cool touch. Parking was east the area was quiet. The only things of not are that the area surrounding the property doesn’t offer much, pulling up and night finding it at the end of a road/parking lot, behind an abandoned hotel was a surprise, then the hallway outside the room and elevator had smudges on the floor and elevator walls (not big issues for me but noticeable). It was a convenient stay on our road trip and staff were so kind. "

"very good"

"Breakfast and fix windows and screens"

"room were not cleaned and the bedding had blood on them when we talk to them they change are room but it was in another room just the same but had bullets mark on the wall they said there were sorry but would not refund me and told us to deal with it. "

"Clean"

"The room was clean, however, please be advised that there are shady characters walking around in the casino parking garage that were looking into people's cars. "