Compare Spa Resorts & Hotels in West Springfield

"Breakfast was decent. The place is lind of falling apart and beat up. Not convenient that ice is only on first floor. The bed was comfortable."

"My husband & I really enjoyed ourselves. The room was very clean & parking was excellent. Staff was very friendly. Thank you all for everything! We will definitely stay here when we go up to Mass to visit again!"

"Most of the staff was great. At one point there was a gentleman in the lobby, laying on the chairs with his hand down his pants talking on his phone completely disgusting."

"Dirty room. No housekeeping service. Furniture was broken. No tissue, coffee, amenities. Stay away."

"I never went "

"The housekeeping staff was not very friendly. I asked for something to use to wipe down my surfaces in the room because I had handprints in like sticky stuff on them and they will not give me anything. The room was kind of dirty and housekeeping walked right by my room each day I was there. I didn’t even ask me if I needed anything and they have attitudes all over her face so I decided not to engage and ask them for anything else."