cheaptickets Verified Review
"Passing through and staying for one night, was told on check in that they were over-sold and only had a queen instead of the king we paid for. Juliette was very nice and comped us for our disappointment. Other problem was we have an oversized truck and couldn't fit in their secure parking. Juliette told us to park in their "bus parking" area on the street but reiterated they could not guarantee safety. We went out to the truck and contemplated going to a different hotel, gathered our luggage after parking on the street and entered the hotel. Upon entering, Esmeralda, the supervisor, called us by name and explained that a king room (an upgrade of the king I purchased) became available and she was giving it to us. I tried to give back the drinks and breakfast previously comped and both Juliette and her said "no" keep those. When I additionally expressed our reservation about the safety of our vehicle parking, Esmeralda asked if we'd be more comfortable if it was parked out front in the loading zone directly in front of the hotel. We said yes and that is where we parked in full view of the front desk all night. We were astounded at the level of service, above and beyond normal. We highly recommend this hotel. Oh and the accommodations were perfect. Bed was perfect. Aloft should be proud to have such employees as Esmeralda and Juliette. "
A verified traveler stayed at Aloft South Bend