Compare Romantic Getaways & Hotels in Polanco

"The place is excellent. I had everything I needed and more. The staff were helpful and made my stay a memorable one. I would like to give a special shout out to Daniel, Jessica and Mario. They were very helpful and always had a friendly smile when we see them. They were very accommodating. I will definitely stay here again."

"Great location. Unbelievable staff and service. Concierge was beyond remarkable True find. ❤️❤️😎"

"Everything great and perfect location"

"Room itself had a beautiful view and balcony. Laid out well, although the couch was so close to the TV felt pretty cramped. There were no amenities like a shower cap in the bathroom. Bathroom sink did not flow properly. Towels seemd old and wan out. Room was cold and could not turn up heater any higher. "

"Any outside service that is billed to the room will incur a 17% commission to the hotel as a "service fee". For example, if you ask the concierge to organize a hot air balloon ride for 2 the provider will likely have difficultly processing a direct payment and will bill the hotel -- who will in turn add 17% to the charge just for the convenience. The concierge will also favor the external services if there is a cancellation. None of this is sufficiently explained up front, so you'll be in for a big and irritating surprise when you review your bill at checkout. All-in-all, there are better and more forthright hotel options in Mexico City that the W. "

"Very friendly staff"