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Get an overview of this hotelContemporary design in Mexico City's Polanco district

With a stay at W Mexico City in Mexico City (Polanco), you'll be minutes from Auditorio Nacional and French Embassy.

This 4.5-star hotel is close to Chapultepec Park and Parque Zoologico de Chapultepec.

Make yourself at home in one of the 237 air-conditioned rooms featuring minibars and DVD players. Your room comes with a pillowtop bed. Satellite programming along with video-game consoles are provided for your entertainment. Bathrooms have designer toiletries and hair dryers.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club and a sauna. This hotel also features wireless Internet access (surcharge), wedding services, and tour/ticket assistance.

Grab a bite to eat at one of the hotel's dining establishments, which include 2 restaurants and a coffee shop/café. Quench your thirst with your favorite drink at a bar/lounge.

Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Renovations & Closures

The property will be renovating from 20 August 2016 until further notice. The following areas are affected:
  • Spa
During renovations, the hotel will make every effort to minimize noise and disturbance.

Hotel Amenities

Hotel Amenities

The “New W Mexico City”, a fully renovated luxury hotel in premium location, offers spacious rooms unique in design and architecture. The famous Chef Jose Andres introduces his newest signature restaurant “J by Jose Andres”, a blend of contemporary Spanish food with Mexican touches. Recently renovated meeting facilities with external terrace offer state of the art equipment and personalized services. Experience the transition from day to night in the unique atmosphere of our “Living Room Bar” with daily programming, W Music and Cocktails. The Spa offers an extraordinary “Temazcal” experience, an indigenous, authentic “Mexican sauna” tradition.

  • 24-hour front desk 
  • Airport transportation (surcharge) 
  • Total number of rooms - 237 
  • Number of floors - 25 
  • Valet parking (surcharge) 
  • Bar/lounge 
  • Breakfast available (surcharge) 
  • Coffee shop or café 
  • Free newspapers in lobby 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Full-service spa 
  • Health club 
  • Luggage storage 
  • Tours/ticket assistance 
  • WiFi (surcharge) 
  • Laundry facilities 
  • Spa treatment room(s) 
  • Meeting rooms 7 
  • Multilingual staff 
  • Terrace 
  • Porter/bellhop 
  • Safe-deposit box at front desk 
  • Year Built 2003 
  • Number of restaurants - 2 
  • Sauna 
  • Smoke-free property 
  • Number of buildings/towers - 1 
  • Steam room 
  • Wedding services 

Family Friendly Amenities

  • Family Hotel  
  • Rollaway/extra beds available  
  • Laundry facilities  
  • DVD player  


Available in some public areas: Wireless internet access ( MXN 190 per 24-hour period )


Valet parking (surcharge)

Room Amenities

  • Video-game console 
  • DVD player 
  • Pay movies 
  • Premium bedding 
  • Air conditioning 
  • Free newspaper 
  • Phone 
  • Minibar 
  • Coffee/tea maker 
  • Daily housekeeping 
  • Designer toiletries 
  • Bathrobes 
  • Hair dryer 
  • Iron/ironing board 
  • Desk 
  • Satellite TV service 
  • Pillowtop mattress 
  • Rollaway/extra beds available 
  • Cribs/infant beds available 
  • Room service 
  • In-room safe 
  • Hypo-allergenic bedding available 
  • In-room massage available 
  • In-room climate control (air conditioning) 

Where to Eat

J By Jose Andres - The famous Chef Jose Andres introduces his signature restaurant offering a blend of contemporary Spanish food with Mexican touches.

Living Room Bar - Experience the unique atmosphere of the Living Room Bar featuring daily programming, W Music, and Cocktails.

Room service - Available 24 hours.

Nearby Things to Do

W Mexico City's AWAY® Spa offers about 636 square meters (6,850 square feet) of space with views overlooking the treetops of the surrounding Polanco neighborhood. Amenities include a relaxation pool, adobe sauna, spa tub, steam room, and juice bar. AWAY® Spa offers aromatherapy, body, and facial treatments as well as massages. The fitness center provides free style weights, integrated weight system, treadmills, elliptical trainers, stair machines, stationary bikes, and a variety of circuit-training equipment.

Chapultepec Park, four km (2.5 mi) from the hotel, encompasses 647 hectares (1,600 acres) of woods, fields, playgrounds, and artificial lakes with rental rowboats. The popular park also houses a zoo and several museums.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

Spa Services

  • Number of treatment rooms 4 
  • Couples treatment rooms 
  • Manicures and pedicures 
  • Body scrubs 
  • Aromatherapy treatments 
  • Sauna in spa 
  • Massages 
  • Body treatments 
  • Facial treatments 


To make special requests for accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • Roll-in shower 
  • In-room accessibility 

Hotel Policies


Check-in time ends at midnight

Check-in time starts at 3 PM

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance to get details.


Check-out time is 1 PM

Payment types


  • Pets allowed for an extra charge of MXN 300 per pet, per day, plus a one-time cleaning fee of MXN 1350 and a deposit of MXN 1250 per stay
  • Dogs and cats only
  • 1 per room (up to 20 kg)

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.


Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Breakfast fee: between MXN 282 and MXN 700 per person (approximately)
  • Fee for in-room wireless Internet: MXN 190 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: MXN 190 per 24-hour period (rates may vary)
  • Airport shuttle fee: MXN 1105 per vehicle (one way)
  • Valet parking fee: MXN 90 per night
  • Pet deposit: MXN 1250 per stay
  • Pet fee: MXN 300 per pet, per day plus MXN 1350 one-time cleaning fee
  • An early check-in fee will be charged
  • A late check-out fee will be charged
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Mexico City W
  • W Hotel Mexico City
  • W Mexico City
  • w Hotels Mexico City
  • w Mexico City Hotel Mexico City
  • Hotel W Mexico City

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

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