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Holiday Inn Express & Suites Playa Del Carmen by IHG

3.0 star property

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Photo gallery for Holiday Inn Express & Suites Playa Del Carmen by IHG

Free daily buffet breakfast
Outdoor pool, open 8 AM to 10 PM, pool umbrellas, sun loungers
Fitness facility
Point of interest
Outdoor pool, open 8 AM to 10 PM, pool umbrellas, sun loungers

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services
The current price is $109
$81 nightly
$109 total
Total with taxes and fees
Aug 4 - Aug 5

Explore the area

View in a map
Av. Constituyentes Entre Av. 10 y Av. 15, Colonia Centro, Playa del Carmen, QROO, 77720
  • Place, Quinta Alegría Shopping Mall
    ‪2 min walk‬
  • Place, Quinta Avenida
    ‪3 min walk‬
  • Place, Mamitas Beach
    ‪8 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪56 min drive‬

Room options

View all photos for Standard Room

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Standard Room

9.0 out of 10
Wonderful
(21 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Balcony

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Standard Room, 1 King Bed, Balcony

8.8 out of 10
Excellent
(30 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(44 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Mobility Accessible

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Standard Room, 1 King Bed, Mobility Accessible

9.4 out of 10
Exceptional
(3 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(8 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 2 Queen Beds

32-inch flat-screen TV with satellite channels, TV

Suite, 2 Queen Beds

8.8 out of 10
Excellent
(26 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 1 King Bed, Balcony

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Suite, 1 King Bed, Balcony

9.8 out of 10
Exceptional
(18 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

Suite, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • 409 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

APARTMENT TWO QUEEN BEDS NON SMOKING

  • Sleeps 10
  • Free WiFi

DOUBLE ONE BED

  • Sleeps 4
  • Free WiFi

View all photos for 2 Queen Standard

Premium bedding, down comforters, Tempur-Pedic beds, in-room safe

2 Queen Standard

  • 204 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

Similar properties

Interior
Antera Hotel & Residences
Downtown Playa del Carmen
  • Pool
  • Hot tub
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, 1,068 reviews
$71 nightly
The price is $93
Aug 19 - Aug 20
Total with taxes and fees
Antera Hotel & Residences

About the neighborhood

Playa del Carmen

With a stay at Holiday Inn Express & Suites Playa Del Carmen by IHG, you'll be centrally located in Playa del Carmen, steps from Quinta Alegría Shopping Mall and within a 10-minute walk of Mamitas Beach. .This hotel is 1.1 mi (1.8 km) from Playa del Carmen Maritime Terminal and 6.4 mi (10.3 km) from Xcaret Eco Theme Park.

What's nearby

  • Quinta Alegría Shopping Mall - 2 min walk - 0.1 miles
  • Quinta Avenida - 3 min walk - 0.2 miles
  • Central Square - 6 min walk - 0.4 miles
  • Mamitas Beach - 8 min walk - 0.5 miles
  • Playa del Carmen Main Beach - 8 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Euro Grill - ‬3 min walk
  • ‪Los Bisquets Bisquets Obregón - ‬2 min walk
  • ‪Po Thai Restaurant - ‬3 min walk

About this property

Holiday Inn Express & Suites Playa Del Carmen by IHG

Holiday Inn Express & Suites Playa Del Carmen by IHG offers 91 accommodations with laptop-compatible safes and complimentary bottled water. Tempur-Pedic beds feature down comforters and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

Make yourself at home in one of the 91 guestrooms featuring refrigerators and flat-screen televisions. Your Tempur-Pedic bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Enjoy recreation amenities such as an outdoor pool or take in the view from a rooftop terrace. Additional amenities at this hotel include complimentary wireless internet access, gift shops/newsstands, and a television in a common area.
A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 2 meeting rooms available for events. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Bicycle storage
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Elevator (43 inch wide door)
  • Front entrance ramp
  • Handrails in stairways
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 5 floors
  • Banquet hall
  • Built in 2018
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 8 AM to 10 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Playa Carmen Hotel Playa del Carmen
Holiday Inn Express Playa Carmen Hotel
Inn Express Carmen Hotel
Express Suites Carmen By Ihg
Holiday Inn Express Suites Playa Del Carmen
Holiday Inn Express Suites Playa Del Carmen by IHG
Holiday Inn Express Suites Playa Del Carmen an IHG Hotel
Holiday Inn Express And Suites Playa Del Carmen by IHG Hotel

Holiday Inn Express & Suites Playa Del Carmen by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 663 out of 1004 reviews
Rating 8 - Good. 226 out of 1004 reviews
Rating 6 - Okay. 73 out of 1004 reviews
Rating 4 - Poor. 21 out of 1004 reviews
Rating 2 - Terrible. 21 out of 1004 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds!
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Dianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hospitable
Stayed 2 nights in Apr 2026
Verified

8/10 Good

David

Liked: Cleanliness, amenities
Location and parking is great.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Yvette

Liked: Cleanliness, amenities, property conditions & facilities
Great location.
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night as our flight was canceled and the all inclusive wanted to charge us an outrageous price to stay another night. We had a wonderful stay here, staff were friendly and nice and accommodating. The area was beautiful and safe and we found great food options on 5th ave.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic throughout our stay. From the front desk to the room cleaning. I would especially like to commend Roberto for all of his help.
Stayed 14 nights in Mar 2026
Verified

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, amenities
very clean, calm, walkimg distance of everything and friendly/helpfull staff
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Kasey

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, house keeping makes cute animals with the towels. Shops right around the corner, breakfast is decent
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Quan

Liked: Cleanliness, amenities, property conditions & facilities
very clean room, roof top swim pool plus
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful accommodation for a great price. We decided to stay an extra day in Cancun and booked this after leaving the resort. Very clean and the staff were amazing and kind. The only thing is they didn’t have face towels in the bathroom, only the large drying towels and hand towels, I didn’t ask for any so that could be my mistake.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was clean and spacious, the rooftop pool was lovely and it's in the perfect location to explore playa del Carmen without the noise from 5th ave. The staff were also incredibly friendly, we had a great experience with Cecilia and all the team. The breakfast was fairly limited, but considering it's included in the price, it was very good value.
Stayed 7 nights in Mar 2026
Verified

8/10 Good

Raquel

Location is great.
Stayed 6 nights in Nov 2025
Verified

10/10 Excellent

Bertoldo

Liked: Cleanliness, staff & service, property conditions & facilities
We like no noise at all. Beds are great.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities
Clean. Breakfast was great
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Nisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a really enjoyable stay at the Holiday Inn Express in Playa del Carmen. The room was spacious, clean, and the bed was super comfortable, which made a big difference after long days out. The staff were friendly and helpful throughout my stay, and the hotel felt well maintained overall. The location is also great – close to shops, restaurants, and within walking distance to the beach, which was really convenient. Breakfast was included, which is a nice bonus, even though I don’t usually have breakfast. Overall, a great stay and I would definitely recommend this hotel.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Aman

Liked: Cleanliness, amenities, property conditions & facilities
Great location. 2 min walk to the popular tourist zone.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Jane

Liked: Cleanliness, amenities, property conditions & facilities
Ricardo at the front desk was AMAZING! All the staff were SO helpful and so nice to work with. Thank you
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Minfeng

Liked: Cleanliness, amenities, property conditions & facilities
Staff are very helpful and friendly.
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Anibal

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel very clean and friendly
Stayed 1 night in Nov 2025
Verified

8/10 Good

Rameet Singh

Liked: Cleanliness, amenities, property conditions & facilities
The hotel surely met our expectations - room was clean and staff was courteous. Included breakfast is a nice add-on - keep in mind the options are limited. Location of the hotel is convenient - ideally located from 5th avenue - we didn’t encounter any noise issues.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
It was all around experience had a great time staying here because of all the staff that are very accomodating.
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

Wei

Liked: Cleanliness, property conditions & facilities
Convenient location! Great services!
Stayed 6 nights in Dec 2025
Verified

8/10 Good

Clara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no beach view. Front desk staff was very nice. Kitchen staff seemed a bit annoyed at times. Food was ok. Room was done everyday but it was clean for the most part. Pool was cute however it was limited to 4 lounge chairs. Only thing that wasn’t good was that our door slammed every time we come in or out of our room. However I’d stay again.
Stayed 6 nights in Mar 2026
Verified

6/10 Okay

Silvia Alicia

Liked: Cleanliness, staff & service
Room was clean and comfortable. Breakfast needs more variations during the weekdays, by Friday we were fed up with the same food all week.
Stayed 4 nights in Feb 2026