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Casa Kaoba Hotel & Suites

3.5 star property

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Photo gallery for Casa Kaoba Hotel & Suites

A spacious living area with a pool, ceiling fans, and modern furniture.
A modern hotel room with a large bed, a desk, a wardrobe, and a TV.
A dining area with tables set for a meal, overlooking a swimming pool with lounge chairs and palm trees.
A dining area with a table set for four, overlooking a swimming pool.
A modern interior with a seating area, a staircase, and a decorative wall.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
The current price is $49
$37 nightly
$49 total
Total with taxes and fees
Aug 11 - Aug 12

Explore the area

View in a map
Carretera Federal Playa Tulum, Mza 329, Lote 9, Playa del Carmen, QROO, 77710
  • Place, Xplor Theme Park
    ‪2 min drive‬
  • Place, Centro Maya Shopping Center
    ‪3 min drive‬
  • Place, Playacar Beach
    ‪6 min drive‬

Room options

View all photos for Standard Room

A hotel room with a large bed, a blue headboard, two bedside tables, and a window with blinds.

Standard Room

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Double Room, Balcony

A modern hotel room with two beds, a TV, a ceiling fan, and a bathroom visible through a glass door.

Standard Double Room, Balcony

9.2 out of 10
Wonderful
(10 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Suite

A hotel room with a black tufted headboard, white bedding, and patterned pillows.

Suite

8.6 out of 10
Excellent
(10 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed
  • Free WiFi

View all photos for Suite, Multiple Beds

A modern hotel room with a sofa, two beds, a desk, and a green accent wall.

Suite, Multiple Beds

7.8 out of 10
Good
(15 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Large Twin Sofa Bed
  • Free WiFi

View all photos for Junior Suite

A modern interior with a seating area, a staircase, and a decorative wall.

Junior Suite

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed
  • Free WiFi

View all photos for Presidential Suite

A spacious living area with a pool, ceiling fans, and modern furniture.

Presidential Suite

8.8 out of 10
Excellent
(3 reviews)
  • Garden view
  • 3 bedrooms
  • Sleeps 10
  • 1 King Bed and 4 Queen Beds
  • Free WiFi

DOUBLE TWO DOUBLE BEDS

  • Sleeps 4
  • Free WiFi

DOUBLE WITH BALCONY

  • Sleeps 4
  • Free WiFi

DOUBLE KING SIZE BED

  • Sleeps 4
  • Free WiFi

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Aug 24 - Aug 25
Total with taxes and fees
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About the neighborhood

Playa del Carmen

With a stay at Casa Kaoba Hotel & Suites in Playa del Carmen, you'll be a 4-minute drive from Xplor Theme Park and 7 minutes from Ferry to Cozumel. .This spa hotel is 2.9 mi (4.7 km) from Xcaret Eco Theme Park and 4.4 mi (7.1 km) from Quinta Avenida.

What's nearby

  • Xplor Theme Park - 2 min drive - 1.8 miles
  • Centro Maya Shopping Center - 3 min drive - 1.6 miles
  • Playacar Beach - 6 min drive - 3.1 miles
  • Xcaret Eco Theme Park - 7 min drive - 3.3 miles
  • Playa del Carmen Main Beach - 8 min drive - 4.0 miles

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive

Restaurants

  • ‪rosa roja - ‬8 min drive
  • ‪Cupcake Cafe - ‬6 min drive
  • ‪Blue Moon Beach Bar Sandos Select Club - ‬6 min drive
  • ‪Riviera Maya Sandos Restaurant - ‬6 min drive
  • ‪Arriba Baja - ‬8 min drive

About this property

Casa Kaoba Hotel & Suites

Casa Kaoba Hotel & Suites offers 39 air-conditioned accommodations with safes and hair dryers. Beds feature premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor pool and a children's pool are on site.
Guests can indulge in a pampering treatment at the hotel's full-service spa, kaoba wellness. Services include deep-tissue massages and massages. The spa is open daily.
Make yourself at home in one of the 39 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and ceiling fans.
Pamper yourself with a visit to the spa, which offers massages. Additional amenities at this hotel include complimentary wireless internet access, tour/ticket assistance, and a banquet hall.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, Ceiba Negra, or stay in and take advantage of the room service (during limited hours). A complimentary continental breakfast is served daily from 8:00 AM to noon.
Featured amenities include a 24-hour front desk and luggage storage. Planning an event in Playa del Carmen? This hotel has 2045 square feet (190 square meters) of space consisting of conference space and a meeting room. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
A complimentary continental breakfast is served each morning between 8:00 AM and noon.
Ceiba Negra - This restaurant serves breakfast, lunch, and dinner. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to noon
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Ceiba Negra

Things to do

  • Children's pool
  • Full-service spa
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2,045 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 10 years can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast

Property payment types

Important information

Optional extras

  • Pet deposit: MXN 1000 per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Casa Kaoba & Suites Del Carmen
Casa Kaoba Hotel & Suites Hotel
Casa Kaoba Hotel & Suites Playa del Carmen
Casa Kaoba Hotel & Suites Hotel Playa del Carmen

Casa Kaoba Hotel & Suites Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 488 out of 956 reviews
Rating 8 - Good. 235 out of 956 reviews
Rating 6 - Okay. 112 out of 956 reviews
Rating 4 - Poor. 60 out of 956 reviews
Rating 2 - Terrible. 61 out of 956 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Bharti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good staff good location good environment
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Rafiullah

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and a special hotel
Stayed 11 nights in Jan 2026
Verified review

10/10 Excellent

Reily

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant was slow, room amazing!
Stayed 1 night in Dec 2025
Verified review

2/10 Terrible

Hernan

Disliked: Cleanliness, staff & service, amenities
No hot tub parking did not seem safe at all
Stayed 8 nights in Mar 2026
Verified review

8/10 Good

Dave

Liked: Cleanliness, staff & service, room comfort
The food at the restaurant was much better than expected.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Karla

Liked: Cleanliness, amenities, property conditions & facilities
Personal amable, excelente habitacion.
Stayed 1 night in Dec 2025
Verified review

2/10 Terrible

Mel

Disliked: Cleanliness, property conditions & facilities
I ended up checking out the next morning due to safety concerns and housekeeping issues.
Stayed 5 nights in Mar 2026
Verified review

4/10 Poor

GJ

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I booked (and payed an additional EUR 8)) for the "Suite" (not the Twin/Double room) to have small cooking place available. However, I got the room without the cooking facility. Also, the reception staff I had at the counter spoke Spanish only. Her English was limited to a handful of words. It took quite a while to get my pancakes for breakfast so take that into account when you have plans for the day. It's located directly next to the highway, but no noise audible in the rooms. Because of the location you need some form of transportation to the beach and tourist area.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Robert John

Liked: Staff & service
The hotel is starting to show it's age Sheets didn't fit the bed, towels were old and bathmats ready to throw away Overall the price was good. Breakfast was weak to say the least
Stayed 7 nights in Mar 2026
Verified review

8/10 Good

Cynthia

Liked: Staff & service, property conditions & facilities
We booked a room with a pool and it was nothing like the picture advertised. It was dirty and no jets or moving water. It was cold and not fancy like i thought it was going to be. The place had lots of ants everywhere and the drains had flies and water was slow moving. It was a nice place for the amount of time we spent in the room but I should've booked without the pool.
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed Casa Kaoba, clean and comfortable. People very kind and good breakfast.
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Ana Maria

Liked: Staff & service
it was a good place to stay, the staff is very gentle.
Stayed 4 nights in Jul 2025
Verified review

8/10 Good

Stefanie

Liked: Cleanliness, amenities, property conditions & facilities
The Pool was lovely, breakfast was good, great staff.
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff, good breakfast, very comfortable rooms
Stayed 6 nights in Feb 2025
Verified review

6/10 Okay

Florence

Liked: Amenities
Needs to be updated. We used it for sleep only. Need to clean the air conditioning filters. Breakfast is good, need more wait staff. We were missed the one day for 30 minutes
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked last minute and it was a great price!
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the stay kids loved the pool
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo excelnte
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Zuleyhm

Liked: Cleanliness, staff & service
Amenities were scarce and the breakfast was too.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Santos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Amandine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2026
Verified review

4/10 Poor

geoffroy

Disliked: Cleanliness, amenities, property conditions & facilities
The whole establishment feels neglected. Loud, dirty pool, very poor breakfast. The only good thing was that it was cheap
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Gustavo

Something else
Stayed 4 nights in Feb 2026
Verified review

4/10 Poor

Edy

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is the second year I've stayed at this hotel. Last year it was run down, now it's worse. There's a general lack of maintenance and it's very dirty. The sheets in the rooms are stained and don't fit the mattress properly, making it very uncomfortable. The same goes for the pillows. In short, I don't recommend it, and I don't think we'll be returning.
Stayed 5 nights in Mar 2026
Verified review

8/10 Good

Rachel

Liked: Cleanliness, staff & service
Nice pool!!
Stayed 1 night in Oct 2025