See all properties

Casa Kaoba Hotel & Suites

Property class: 3.5

Choose dates to view prices

Photo gallery for Casa Kaoba Hotel & Suites

A dining area with a table set for four, overlooking a swimming pool.
A dining area with tables set for a meal, overlooking a swimming pool with lounge chairs and palm trees.
A modern hotel room with a large bed, a desk, a wardrobe, and a TV.
A modern interior with a seating area, a staircase, and a decorative wall.
A wooden signboard with the text "casa Kaoba Hotel Suites" in a tropical setting with a palm tree and a Buddha statue in the background.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
$40 nightly
The current price is $52 total
Total with taxes and fees
Nov 11 - Nov 12

Explore the area

View in a map
Carretera Federal Playa Tulum, Mza 329, Lote 9, Playa del Carmen, QROO, 77710
  • Place, Xplor Theme Park
    ‪2 min drive‬
  • Place, Río Secreto
    ‪3 min drive‬
  • Place, Xenses Park
    ‪4 min drive‬

Room options

View all photos for Standard Room

A hotel room with a large bed, a blue headboard, two bedside tables, and a window with blinds.

Standard Room

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Balcony

A modern hotel room with two beds, a TV, a ceiling fan, and a bathroom visible through a glass door.

Standard Double Room, Balcony

9.2 out of 10
Wonderful
(10 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite

A hotel room with a black tufted headboard, white bedding, and patterned pillows.

Suite

8.8 out of 10
Excellent
(11 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Suite, Multiple Beds

A modern hotel room with a sofa, two beds, a desk, and a green accent wall.

Suite, Multiple Beds

7.8 out of 10
Good
(15 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Large Twin Sofa Bed

View all photos for Junior Suite

A modern interior with a seating area, a staircase, and a decorative wall.

Junior Suite

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Presidential Suite

A spacious living area with a pool, ceiling fans, and modern furniture.

Presidential Suite

8.8 out of 10
Excellent
(3 reviews)
  • Garden view
  • 3 bedrooms
  • Sleeps 10
  • 1 King Bed and 4 Queen Beds

Similar properties

Outdoor lounge chairs with white cushions and brown pillows, arranged under a pergola structure.
Residence Inn by Marriott Playa del Carmen
Playacar
  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.6 out of 5, Wonderful, 1,055 reviews
$87 nightly
The price is $108
Nov 27 - Nov 28
Total with taxes and fees
Residence Inn by Marriott Playa del Carmen

About the neighborhood

Playa del Carmen

With a stay at Casa Kaoba Hotel & Suites in Playa del Carmen, you'll be a 4-minute drive from Xplor Theme Park and 8 minutes from Xcaret Eco Theme Park. .This spa hotel is 4.4 mi (7.1 km) from Quinta Avenida and 4.7 mi (7.5 km) from Playa del Carmen Main Beach.

What's nearby

  • Xplor Theme Park - 2 min drive - 1.8 miles
  • Río Secreto - 3 min drive - 2.7 miles
  • Xenses Park - 4 min drive - 2.7 miles
  • Centro Maya Shopping Center - 4 min drive - 1.6 miles
  • Quinta Avenida - 7 min drive - 3.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive

Restaurants

  • ‪rosa roja - ‬8 min drive
  • ‪Festival Grand Buffet - ‬6 min drive
  • ‪Cupcake Cafe - ‬6 min drive
  • ‪Blue Moon Beach Bar Sandos Select Club - ‬6 min drive
  • ‪La Silla - ‬8 min drive

About this property

Casa Kaoba Hotel & Suites

Casa Kaoba Hotel & Suites offers 39 air-conditioned accommodations with safes and hair dryers. Beds feature premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor pool and a children's pool are on site.
Guests can indulge in a pampering treatment at the hotel's full-service spa, kaoba wellness. Services include deep-tissue massages and massages. The spa is open daily.
Make yourself at home in one of the 39 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and ceiling fans.
Pamper yourself with a visit to the spa, which offers massages. Additional amenities at this hotel include complimentary wireless internet access, tour/ticket assistance, and a banquet hall.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, Ceiba Negra, or stay in and take advantage of the room service (during limited hours). A complimentary continental breakfast is served daily from 8:00 AM to noon.
Featured amenities include a 24-hour front desk and luggage storage. Planning an event in Playa del Carmen? This hotel has 2045 square feet (190 square meters) of space consisting of conference space and a meeting room. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
A complimentary continental breakfast is served each morning between 8:00 AM and noon.
Ceiba Negra - This restaurant serves breakfast, lunch, and dinner. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to noon
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Ceiba Negra

Things to do

  • Children's pool
  • Full-service spa
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2,045 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 10 years can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

  • Pet deposit: MXN 1000 per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Casa Kaoba & Suites Del Carmen
Casa Kaoba Hotel & Suites Hotel
Casa Kaoba Hotel & Suites Playa del Carmen
Casa Kaoba Hotel & Suites Hotel Playa del Carmen

Casa Kaoba Hotel & Suites Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 497 out of 990 reviews
Rating 8 - Good. 241 out of 990 reviews
Rating 6 - Okay. 119 out of 990 reviews
Rating 4 - Poor. 65 out of 990 reviews
Rating 2 - Terrible. 68 out of 990 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
place just for sleep 1 night
Stayed 1 night in Mar 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Breakfast included was really bad and super alow service they would run out of food options - jacuuzi was not working - would not stay there again
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good staff good location good environment
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and a special hotel
Stayed 11 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel, but has changed since our last visit (August 2025) it's going down, we found little things that they're not the same. Breakfast was good, rooms had a lot mosquitoes ( we never had this problem before) I love that they care for the pets. The check in and check out was fast. Abilene and Gerardo We're very friendly and helpful.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant was slow, room amazing!
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel is pretty and has great potential however maintenance is needed. The TVs were not working, the inside pool from the family suite was not working either, water dispenser from the fridge was broken, etc. Personell were friendly but they did not managed to fix the issues.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
The food at the restaurant was much better than expected.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Personal amable, excelente habitacion.
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The Pool was lovely, breakfast was good, great staff.
Stayed 2 nights in May 2025
Verified review

6/10 Okay

Liked: Staff & service
it was a good place to stay, the staff is very gentle.
Stayed 4 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the stay kids loved the pool
Stayed 2 nights in Apr 2025
Verified review

6/10 Okay

Disliked: Cleanliness, amenities, property conditions & facilities
Receptionist very helpful. For the hotel to be 6 years old it is not well kept up. We stayed in the presidential room with pool inside. The pool water was dirty not one days did we see or hear the pool cleaning system turn on. There are water bugs/ roaches. Outside pool was okay. Overall the place is out too lonely. We were a family of 10 and did not feel secure staying there. I if you are looking for a place to stay and not worrying able how it looks and location, then this is the place to stay. It needs a remodel.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed Casa Kaoba, clean and comfortable. People very kind and good breakfast.
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
The first time I stayed at Casa Kaoba was years ago, and it was an amazing place. Sadly, this last time wasn't the best experience. They definitely need updates and renovations. The room door was damaged, the restroom, bed sheets and sofa have definitely some wear and tear. The bed didn't have a mattress, it was just one plain bed sheet. The pillows, omg!! Old and flat. The good thing is that they smell clean. It was really sad seeing the bad shape of this hotel. The location is perfect for visiting parks. It's right in front of xplor. That is still a 10! But, you risk not sleeping comfortable enough. With some new updates, this place will be the perfect location for park hopping. Hope the management makes some changes soon.
Stayed 1 night in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities
No hot tub parking did not seem safe at all
Stayed 8 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked last minute and it was a great price!
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Nice pool!!
Stayed 1 night in Oct 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities
I ended up checking out the next morning due to safety concerns and housekeeping issues.
Stayed 5 nights in Mar 2026
Verified review

6/10 Okay

Disliked: Amenities
Very straight forward hotel, description is accurate
Stayed 7 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo excelnte
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 3 nights in Dec 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Amenities were scarce and the breakfast was too.
Stayed 1 night in Dec 2025
Verified review

4/10 Poor

Disliked: Staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Apr 2025
Verified review

6/10 Okay

Liked: Staff & service
The hotel is starting to show it's age Sheets didn't fit the bed, towels were old and bathmats ready to throw away Overall the price was good. Breakfast was weak to say the least
Stayed 7 nights in Mar 2026