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Exceptional!
5.0 of 5 guest rating
Room type Options Nightly price Book
Swim Out King Suite with Bathtub - Adults Only Area
538 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Other room types
Swim Out Queen Suite - Adults Only Area
538 square feet
1 King Bed
Room sleeps 3 guests
Select dates to see price
Ocean Front Meditation Suite - Adults Only Area
Room with view
712 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Ocean Front Family Master Suite
Room with view
712 square feet
1 King Bed and 1 Twin Bunk Bed
Room sleeps 2 guests
(up to 2 children)
Select dates to see price
Ocean Front King Suite - Adults Only Area
Room with view
538 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Ocean Front King Suite
Room with view
538 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Swim Out Meditation Suite - Adults Only Area
Room with view
712 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Ocean Front Queen Suite - Adults Only Area
Room with view
534 square feet
2 Queen Beds
Room sleeps 3 guests
Select dates to see price
Swim Out King Suite with Bathtub
538 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Ocean Front King Suite with Bathtub
Room with view
534 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Swim Out Queen Suite
538 square feet
2 Queen Beds
Room sleeps 3 guests
(up to 1 child)
Select dates to see price
Ocean Front Queen Suite
Room with view
534 square feet
2 Queen Beds
Room sleeps 3 guests
(up to 1 child)
Select dates to see price
Ocean Front King Suite with Bathtub - Adults Only Area
Room with view
534 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Ocean Front Family King Suite
Room with view
534 square feet
1 King Bed and 1 Large Twin Bunk Bed
Room sleeps 3 guests
(up to 3 children)
Select dates to see price

Get an overview of this hotel
Upscale property on the beach, with 4 outdoor swimming pools

Popular property highlights

Free valet parking
Free WiFi
Smoke-free property
24-hour front desk
Multilingual staff

Located in Playa del Carmen (Playacar Zona Hotelera), Palmaïa - The House of AïA Wellness Enclave All Inclusive is within a 15-minute drive of Playacar Golf Club and Quinta Avenida. This 5-star property is 2.5 mi (4 km) from Playa del Carmen Maritime Terminal and 8.5 mi (13.6 km) from El Camaleon Mayakoba Golf Course.

Make yourself at home in one of the 234 guestrooms featuring free minibar items and espresso makers. Rooms have private furnished balconies or patios. 50-inch Smart televisions with digital programming provide entertainment, while complimentary wireless Internet access keeps you connected. Bathrooms have complimentary toiletries and hair dryers.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools and a health club. Additional amenities at this property include complimentary wireless Internet access, concierge services, and a hair salon.

This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Mediterranean cuisine at MAR DE OLIVO, one of the property's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 3 bars/lounges, or 2 poolside bars.

Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Free valet parking is available onsite.

Languages Spoken

  • English

Show all languages

Palmaïa - The House of AïA Wellness Enclave All Inclusive

Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO 77710

Hotel Amenities

All-Inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities
  • Kids club

Lessons/classes/games
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Childcare
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

  • Yoga classes/lessons included
  • Taxes included
  • 24-hour room service
  • Onsite entertainment and activities included
  • A la carte dining included
  • Gratuities included
  • Additional gratuities accepted
  • Kids club included
  • Fitness facilities included
  • All meals included
  • Childcare not included
  • All available beverages included
  • Minibar (all beverages included)
  • Spa/beauty facilities and services not included
  • Meals and drinks at companion properties included
  • Transportation to offsite activities not included
  • All onsite activities, and facilities and equipment included
  • Offsite tours not included
  • Onsite live performances included

Hotel Amenities

Palmaïa - The House of AïA Wellness Enclave All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and free beach club on site. At Palmaïa - The House of AïA Wellness Enclave All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the property's 4 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the property's bars, which include 2 poolside bars and 3 bars/lounges. Wireless Internet access is complimentary. This all-inclusive property also offers a complimentary children's club, a health club, and a terrace. Limited complimentary onsite parking is available on a first-come, first-served basis.

Palmaïa - The House of AïA Wellness Enclave All Inclusive is a smoke-free property.

  • Walkway to water
  • Express check-in
  • Children's games
  • Number of outdoor pools - 4
  • Elevator
  • Number of bars/lounges - 3
  • Number of poolside bars - 2
  • Full-service spa
  • Number of beach bars - 1
  • Free beach club on site
  • 24-hour front desk
  • Beach umbrellas
  • Spa treatment room(s)
  • Free beach cabanas
  • Porter/bellhop
  • Express check-out
  • Tours/ticket assistance
  • Year Built - 2019
  • Free pool cabanas
  • Free self parking
  • Beach sun loungers
  • Dry cleaning/laundry service
  • Free WiFi
  • Pool sun loungers
  • Free valet parking
  • Health club
  • Smoke-free property
  • Number of coffee shops/cafes - 1
  • Children's club (free)
  • Supervised childcare/activities (free)
  • Spa services on site
  • Terrace
  • Luggage storage
  • Hair salon
  • Number of restaurants - 4
  • Concierge services
  • Pool umbrellas
  • Parking (limited spaces)
  • Beach towels
  • Total number of rooms - 234
  • 24-hour fitness facilities
  • Number of floors - 4
  • Number of buildings/towers - 7
  • Outdoor entertainment area
  • Multilingual staff
  • Outdoor furniture

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 4
  • Supervised childcare/activities (free)
  • Free WiFi
  • Soundproofed rooms
  • Children's club (free)
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • Spanish

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Room Amenities

Palmaïa - The House of AïA Wellness Enclave All Inclusive offers 234 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. 50-inch Smart televisions come with digital channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

  • Television
  • Daily housekeeping
  • Phone
  • Free local calls
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • Ceiling fan
  • Espresso maker
  • Room service (24 hours)
  • In-room climate control (air conditioning)
  • Premium bedding
  • Soundproofed rooms
  • Turndown service
  • Free bottled water
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • Slippers
  • In-room safe (laptop compatible)
  • Digital TV service
  • Free WiFi
  • Free international calls
  • Furnished balcony or patio
  • Minibar (stocked, free items)
  • Towels provided
  • Bedsheets provided
  • Smart TV
  • Soap
  • Shampoo
  • Toilet paper
  • Laptop-friendly workspace
  • Wardrobe or closet

Where to Eat

MAR DE OLIVO - Overlooking the ocean, this fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only.

LEK - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

UME - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open daily.

SU CASA - This beachfront restaurant specializes in vegan cuisine and serves breakfast, brunch, and dinner. Open daily.

Eolo Beach Club - This bar is located on the beach. Open daily.

24-hour room service is available.

Nearby Things to Do

A health club and complimentary bicycles are featured at the property. 4 outdoor swimming pools are on site along with a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Beach yoga on site
  • Free bicycles on site
  • Yoga classes/instruction on site

Spa Services

Atlantis: Spa in the Jungle has 5 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy.

The spa is open daily.

  • Number of treatment rooms 5
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Detoxification wrap
  • Massages

Accessibility

  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

Check-in time starts at 3:00 PM

Check-in time ends at 11:30 PM

Minimum check-in age is: 18

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds

This property accepts credit cards, debit cards, and cash

Safety features at this property include window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

One child stays free

Property does not offer onsite COVID-19 testing

Property does not require health documentation at check-in

Cashless transactions are available

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Masks are not compulsory at the property

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Contactless food service / room service is not available

Commonly-touched surfaces are cleaned with disinfectant

Reservation is not required for facilities onsite

Property confirms they are implementing guest safety measures

Property is cleaned with disinfectant

Contactless check-out is not available

Staff wears personal protective equipment

Mobile key entry is not available

Food service has been amended for enhanced safety

Protective clothing is not available to guests

Property follows sanitization practices of Safe Travels (WTTC - Global)

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Staffed front desk

Children stay free - maximum age 2

Social distancing measures are in place

Contactless check-in is not available

No rollaway/extra beds available

LGBTQ friendly

Property confirms they are implementing enhanced cleaning measures

Children stay free

Individually-wrapped food options are not available

Debit cards

No gap period between guest stays

Fees

Optional extras

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Sandos Palm Bay Playacar All Inclusive All-inclusive property
  • Sandos Palm All Inclusive All-inclusive property
  • Sandos Palm All Inclusive
  • Palmaïa Riviera Maya All Inclusive All-inclusive property
  • Palmaïa Riviera Maya All Inclusive Playa del Carmen
  • All-inclusive property Palmaïa Riviera Maya - All Inclusive
  • Palmaïa Riviera Maya - All Inclusive Playa del Carmen
  • Palmaïa Riviera Maya All Inclusive
  • Sandos Palm Bay Playacar All Inclusive
  • Palmaia Riviera Maya Inclusive
  • The House of AïA
  • Palmaïa The House of AïA
  • Palmaïa Riviera Maya All Inclusive
  • Palmaïa The House of AïA Wellness Enclave All Inclusive
  • Palmaïa The House of AïA Wellness Ritual Resort All Inclusive

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.

One child 2 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding.

Only registered guests are allowed in the guestrooms.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

Enhanced food service safety measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.

The property is a member of Preferred Hotels & Resorts.

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