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Palmaïa-The House of AïA: All Inclusive Wellness Resort

5.0 star property

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Photo gallery for Palmaïa-The House of AïA: All Inclusive Wellness Resort

6 outdoor pools, open 8:00 AM to 8:00 PM, free cabanas, pool umbrellas
Property video
Body treatments, hydrotherapy, aromatherapy, hot stone massages
Premium bedding, free minibar, in-room safe, blackout drapes
Exterior

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi
$1,458
$1,202 nightly
$1,458 total
Total with taxes and fees
Jan 30 - Jan 31

Explore the area

View in a map
Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710
  • Place, Playacar Beach
    ‪1 min walk‬
  • Place, Piste Cyclable sur Paseo Xaman-Ha
    ‪18 min walk‬
  • Place, Playacar Golf Club
    ‪5 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for King Suite with Bathtub

King Suite with Bathtub | Premium bedding, free minibar, in-room safe, blackout drapes

King Suite with Bathtub

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 534 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Queen Suite

Queen Suite | Premium bedding, free minibar, in-room safe, blackout drapes

Queen Suite

10.0 out of 10
Exceptional
(9 reviews)
  • Garden view
  • 534 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

View all photos for Family King Suite

Premium bedding, free minibar, in-room safe, blackout drapes

Family King Suite

10.0 out of 10
Exceptional
(10 reviews)
  • Garden view
  • 534 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bunk Bed

View all photos for Family Master Suite

Premium bedding, free minibar, in-room safe, blackout drapes

Family Master Suite

  • Garden view
  • 710 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for King Suite

King Suite | Premium bedding, free minibar, in-room safe, blackout drapes

King Suite

10.0 out of 10
Exceptional
(9 reviews)
  • Garden view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Quadruple Suite Deluxe

Premium bedding, free minibar, in-room safe, blackout drapes

Quadruple Suite Deluxe

  • 645 sq ft
  • Sleeps 4

View all photos for Quadruple Suite Master

Premium bedding, free minibar, in-room safe, blackout drapes

Quadruple Suite Master

  • 828 sq ft
  • Sleeps 2

View all photos for Double Suite Deluxe

Premium bedding, free minibar, in-room safe, blackout drapes

Double Suite Deluxe

  • 645 sq ft
  • Sleeps 2

View all photos for Double Suite Deluxe

Premium bedding, free minibar, in-room safe, blackout drapes

Double Suite Deluxe

  • 645 sq ft
  • Sleeps 2

View all photos for Triple Suite Deluxe

Premium bedding, free minibar, in-room safe, blackout drapes

Triple Suite Deluxe

  • 645 sq ft
  • Sleeps 3

View all photos for Family King Suite Ocean View

Family King Suite Ocean View | Premium bedding, free minibar, in-room safe, blackout drapes

Family King Suite Ocean View

  • Sea view
  • 534 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bunk Bed

View all photos for King Suite Ocean View

King Suite Ocean View | Premium bedding, free minibar, in-room safe, blackout drapes

King Suite Ocean View

10.0 out of 10
Exceptional
(5 reviews)
  • Sea view
  • 534 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for King Suite with Bathtub Ocean view

Premium bedding, free minibar, in-room safe, blackout drapes

King Suite with Bathtub Ocean view

10.0 out of 10
Exceptional
(2 reviews)
  • Sea view
  • 534 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Queen Suite Ocean View

Premium bedding, free minibar, in-room safe, blackout drapes

Queen Suite Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • Sea view
  • 534 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds

View all photos for Family Master Suite Ocean View

Premium bedding, free minibar, in-room safe, blackout drapes

Family Master Suite Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 712 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Double Suite Deluxe with Ocean View

Premium bedding, free minibar, in-room safe, blackout drapes

Double Suite Deluxe with Ocean View

  • 645 sq ft
  • Sleeps 2

View all photos for Quadruple Suite Deluxe with Ocean View

Premium bedding, free minibar, in-room safe, blackout drapes

Quadruple Suite Deluxe with Ocean View

  • 645 sq ft
  • Sleeps 4

View all photos for Double Suite Deluxe with Ocean View

Bathroom | Designer toiletries, hair dryer, bathrobes, slippers

Double Suite Deluxe with Ocean View

  • 645 sq ft
  • Sleeps 2

View all photos for Triple Suite Deluxe with Ocean View

Premium bedding, free minibar, in-room safe, blackout drapes

Triple Suite Deluxe with Ocean View

  • 645 sq ft
  • Sleeps 3

View all photos for Quadruple Suite Master with Ocean View

Bathroom | Designer toiletries, hair dryer, bathrobes, slippers

Quadruple Suite Master with Ocean View

  • 828 sq ft
  • Sleeps 2

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About the neighborhood

Playa del Carmen

With a stay at Palmaïa-The House of AïA: All Inclusive Wellness Resort in Playa del Carmen (Playacar), you'll be a 3-minute drive from Piste Cyclable sur Paseo Xaman-Ha and 7 minutes from Xaman Ha Aviary. .This all-inclusive property is 2.6 mi (4.1 km) from Quinta Avenida and 2.6 mi (4.2 km) from Playa del Carmen Maritime Terminal.

What's nearby

  • Playacar Beach - 1 min walk - 0.1 miles
  • Piste Cyclable sur Paseo Xaman-Ha - 18 min walk - 1.0 mile
  • Mahi Golf Course - 4 min drive - 0.9 miles
  • Playacar Golf Club - 5 min drive - 1.6 miles
  • Quinta Avenida - 8 min drive - 2.7 miles

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

  • ‪Viva Wyndham Maya - ‬5 min drive
  • ‪rosa roja - ‬18 min walk
  • ‪Festival Grand Buffet - ‬7 min walk
  • ‪Blue Moon Beach Bar Sandos Select Club - ‬7 min walk
  • ‪Bar Arrecife - ‬16 min walk

About this property

Palmaïa-The House of AïA: All Inclusive Wellness Resort

Luxury property on the beach, with 6 outdoor pools
Palmaïa-The House of AïA: All Inclusive Wellness Resort offers 234 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 50-inch Smart televisions come with digital channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A health club and complimentary bicycles are featured at the property. 6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
Make yourself at home in one of the 234 guestrooms featuring free minibar items and espresso makers. Rooms have private furnished balconies or patios. 50-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have designer toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 6 outdoor pools and a health club. Additional amenities at this property include complimentary wireless internet access, concierge services, and a hair salon.
Enjoy Mediterranean cuisine at MAR DE OLIVO, one of the property's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 3 bars/lounges, or 2 swim-up bars.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
MAR DE OLIVO - Overlooking the ocean, this fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only.
LEK - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
UME - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open daily.
SU CASA - This beachfront restaurant specializes in vegan cuisine and serves breakfast, brunch, and dinner. Open daily.
Eolo Beach Club - This bar is located on the beach. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.
The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • 2 swim-up bars
  • 3 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Eolo Beach Club
  • LEK
  • MAR DE OLIVO
  • SU CASA
  • UME

Things to do

  • 24-hour gym
  • 6 outdoor pools
  • Beach yoga
  • Children's pool
  • Designer stores
  • Free beach club
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Paddleboard

Family friendly

  • 6 outdoor pools
  • Art supplies
  • Baby bath
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • 7 buildings
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2019
  • Locally-owned and organized tours and activities
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free international calls
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Children under 4 years old are not permitted.
This property serves mostly plant-based meals.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children under 4 years old are not permitted.
Property Registration Number 0123008e230fa

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sandos Palm Bay Playacar All Inclusive All-inclusive property
Sandos Palm All Inclusive All-inclusive property
Sandos Palm All Inclusive
Palmaïa Riviera Maya All Inclusive All-inclusive property
Palmaïa Riviera Maya All Inclusive Playa del Carmen
All-inclusive property Palmaïa Riviera Maya - All Inclusive
Palmaïa Riviera Maya - All Inclusive Playa del Carmen
Palmaïa Riviera Maya All Inclusive
Sandos Palm Bay Playacar All Inclusive
Palmaia Riviera Maya Inclusive

Palmaïa-The House of AïA: All Inclusive Wellness Resort Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 531 out of 581 reviews
Rating 8 - Good. 30 out of 581 reviews
Rating 6 - Okay. 10 out of 581 reviews
Rating 4 - Poor. 8 out of 581 reviews
Rating 2 - Terrible. 2 out of 581 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Jan

Stayed 3 nights in Oct 2025

10/10 Excellent

Ifeanyi

Stayed 3 nights in Oct 2025

10/10 Excellent

Erin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service and food
Stayed 7 nights in Oct 2025

10/10 Excellent

Amit

Stayed 4 nights in Oct 2025

10/10 Excellent

Natalia V, Houston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a stunning resort - we keep coming back … it’s our 5th time here!!!
Stayed 5 nights in Oct 2025

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous all inclusive resort with delicious, healthy, vegan food. Excellent service and friendly staff. Beautiful location and amenities. Interesting classes.
Dinner at Ume restaurant
Beach
Sunrise
Stayed 1 night in Oct 2025

10/10 Excellent

Casey, Long Beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay. Clean, friendly staff, the best food- I can’t say enough good things about this place!
Stayed 4 nights in Oct 2025

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most magical and peaceful all inclusive resort I have ever visited. Highly recommend and cannot wait to return…many times.
Stayed 7 nights in Sep 2025

10/10 Excellent

Anuj

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent overall
Stayed 2 nights in Oct 2025

10/10 Excellent

Nika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful. Looking forward to coming back again.
Stayed 5 nights in Sep 2025

10/10 Excellent

Anita, Malvern

Stayed 4 nights in Sep 2025

6/10 Okay

Regina, West Lake Village

Liked: Cleanliness, staff & service
Disliked: Amenities
Very disappointing. I guess September is the OFF season for them. So many amenities, services, ceremonies, and pools were unavailable for this supposed 5 star hotel. 1.Entires wings of the resort are not in use yet they put my in the OCEAN FRONT ROOM that overlooked the roof of the bar. They did accommodate me gave me the ocean front room. 2. While still there I post
Stayed 6 nights in Sep 2025

10/10 Excellent

Carly Louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best vacation ever. Felt like we were the only people there.
Stayed 5 nights in Sep 2025

10/10 Excellent

zohreh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was super clean, with a beautiful beach and fantastic location. Most of the staff were very friendly, and the food was fresh and delicious. The only downside was when my husband cut his foot—we asked for alcohol and a bandage but were told they only had small bandages. It would be helpful for an all-inclusive hotel, especially one far from pharmacies, to have a basic first aid kit. Overall, a great experience and highly recommended!
Stayed 4 nights in Sep 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my 2nd time staying at Palmaia. Initially, I attended a wellness retreat then returned for a solo R&R getaway. I love this place. Service, food, spa, coffee shop, claasses, everything is top notch. Totally worth the price. The Nomadic Guides Oscar & Adriana were amazing.
Stayed 4 nights in Aug 2025

6/10 Okay

Maria

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Beautiful concept but execution needs improvement. The property is pretty old, regardless of the activities you can easily tell the common areas need improvement.
Stayed 3 nights in Jul 2025

10/10 Excellent

ADRIANA MARCELA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is magic
Stayed 7 nights in Aug 2025

10/10 Excellent

Kathleen Anis

Stayed 3 nights in Aug 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
It was truly an amazing experience.
Stayed 7 nights in Jul 2025

10/10 Excellent

Dawn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best resort experience I have ever experienced. The food, the spa and service was outstanding.
Stayed 4 nights in Aug 2025

10/10 Excellent

Todd

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful vegan options, attentive staff and beautiful surroundings!
Stayed 3 nights in Aug 2025

10/10 Excellent

angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A soul nurturing and soul changing experience! The most magical place I have ever found. I am already planning my next visit.
Stayed 3 nights in Aug 2025

10/10 Excellent

Rathi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Quinniesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is the perfect combination of a beach retreat and a wellness resort. I loved everything about my stay and will definitely return in the future!
Stayed 4 nights in Aug 2025

10/10 Excellent

Edward

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Palmaia staff go above and beyond to ensure guests have the best experience. I’ve stayed twice, and I’m already looking to return.
Stayed 3 nights in Jul 2025