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Palmaïa-The House of AïA: All Inclusive Wellness Resort

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Photo gallery for Palmaïa-The House of AïA: All Inclusive Wellness Resort

A beach view with a statue, a thatched umbrella, and lush greenery.
Property video
A modern hotel room with a large bathtub, a balcony with a view of the sea, and a wooden floor.
A beach with a pool, a wooden structure, and lush greenery.
An arched entrance labeled "Atlantis" with a stone pathway leading to a wooden bench and a table with a decorative bowl.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi
The current price is $1,038
$855 nightly
$1,038 total
Total with taxes and fees
Sep 26 - Sep 27

Explore the area

View in a map
Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710
  • Place, Playacar Beach
    ‪1 min walk‬
  • Place, Piste Cyclable sur Paseo Xaman-Ha
    ‪19 min walk‬
  • Place, Mahi Golf Course
    ‪5 min drive‬

Room options

View all photos for Quadruple Suite Deluxe

A hotel room with a bed, a desk, and a balcony with a view of palm trees.

Quadruple Suite Deluxe

  • 645 sq ft
  • Sleeps 4
  • 1 Double Bunk Bed and 1 Queen Bed

View all photos for Quadruple Suite Master

A hotel room with a large bed, a desk, and a balcony with outdoor furniture.

Quadruple Suite Master

  • 828 sq ft
  • Sleeps 2
  • 1 Double Bunk Bed and 1 Queen Bed

View all photos for Double Suite Deluxe

Premium bedding, minibar (free items), in-room safe, blackout drapes

Double Suite Deluxe

  • 645 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family King Suite

A modern hotel room with a large bed, a balcony with a view of palm trees, and a ceiling fan.

Family King Suite

  • Sleeps 4
  • 1 King Bed

View all photos for Family King Suite Ocean View

A modern bedroom with a large bed, a wooden ceiling, and a view of the sea.

Family King Suite Ocean View

  • Sleeps 4
  • 1 King Bed

View all photos for Family Master Suite

A hotel room with a bed, bedside tables, a bench, a small table, and a balcony with chairs.

Family Master Suite

  • Sleeps 4
  • 1 King Bed

View all photos for Family Master Suite Ocean View

A modern hotel room with a large bathtub, a balcony with a view of the sea, and a wooden floor.

Family Master Suite Ocean View

  • Sleeps 4
  • 1 King Bed

View all photos for King Suite

A hotel room with a bed, bedside tables, a bench, a small table, and a balcony with chairs.

King Suite

  • Sleeps 2
  • 1 King Bed

View all photos for King Suite Ocean View

A modern living room with a sofa, armchairs, a coffee table, and a view of the ocean.

King Suite Ocean View

  • Sleeps 2
  • 1 King Bed

View all photos for King Suite with Bathtub Ocean View

A modern hotel room with a large bathtub, a balcony with a view of the sea, and a wooden floor.

King Suite with Bathtub Ocean View

  • Sleeps 2
  • 1 King Bed

View all photos for Meditation Suite

A hotel room with a bed, bedside tables, a bench, a small table, and a balcony with chairs.

Meditation Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Meditation Suite Ocean View

A modern hotel room with a large bathtub, a balcony with a view of the sea, and a wooden floor.

Meditation Suite Ocean View

  • Sleeps 2
  • 1 King Bed

View all photos for Queen Suite

A hotel room with two beds, a ceiling fan, a large green patterned wall, a balcony with outdoor seating, and a view of greenery.

Queen Suite

  • Sleeps 3
  • 2 Queen Beds

View all photos for Queen Suite Ocean View

A modern room with a large sliding glass door leading to a balcony with a view of the beach.

Queen Suite Ocean View

  • Sleeps 3
  • 2 Queen Beds

View all photos for Swim Out Family Master Suite

A modern hotel room with a large bathtub, a bed, a dining area, and a view of the outdoors.

Swim Out Family Master Suite

  • Sleeps 4
  • 1 King Bed

View all photos for Swim out king suite with bathtub

A modern hotel room with a large bathtub, a bed, a dining area, and a view of the outdoors.

Swim out king suite with bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Swim Out Meditation Suite

A modern hotel room with a large bathtub, a bed, a dining area, and a view of the outdoors.

Swim Out Meditation Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Swim Out Queen Suite

A hotel room with two beds, a balcony with a pool, and a view of the ocean.

Swim Out Queen Suite

  • Sleeps 3
  • 2 Queen Beds

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About the neighborhood

Playa del Carmen

With a stay at Palmaïa-The House of AïA: All Inclusive Wellness Resort in Playa del Carmen (Playacar), you'll be a 3-minute drive from Piste Cyclable sur Paseo Xaman-Ha and 7 minutes from Xaman Ha Aviary.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Playacar Beach - 1 min walk - 0.1 miles
  • Piste Cyclable sur Paseo Xaman-Ha - 19 min walk - 1.0 mile
  • Mahi Golf Course - 5 min drive - 1.4 miles
  • Quinta Avenida - 11 min drive - 3.1 miles
  • Xcaret Eco Theme Park - 15 min drive - 5.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

  • ‪Viva Wyndham Maya - ‬5 min drive
  • ‪rosa roja - ‬18 min walk
  • ‪Turquesa - ‬5 min drive
  • ‪Cupcake Cafe - ‬9 min walk
  • ‪Blue Moon Beach Bar Sandos Select Club - ‬7 min walk

About this property

Palmaïa-The House of AïA: All Inclusive Wellness Resort

Palmaïa-The House of AïA: All Inclusive Wellness Resort offers 234 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 50-inch Smart televisions come with digital channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

6 outdoor swimming pools are on site along with a 24-hour health club and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

Atlantis Spa has 5 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Make yourself at home in one of the 234 guestrooms featuring free minibar items and espresso makers. Rooms have private furnished balconies or patios. 50-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have designer toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 6 outdoor pools and a 24-hour health club.
Enjoy Mediterranean cuisine at MAR DE OLIVO, a restaurant where you can take in the ocean view, or stay in and take advantage of the 24-hour room service. When you are in need of a refreshing drink, visit the beach bar or one of 3 bars/lounges, or 2 swim-up bars.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
MAR DE OLIVO - Overlooking the ocean, this fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Open daily.
LEK - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
UME - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open daily.
SU CASA - This beachfront restaurant specializes in vegan cuisine and serves breakfast, brunch, and dinner. Open daily.
Eolo Beach Club - This bar is located on the beach. Open daily.
24-hour room service is available.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.
The property is a member of Preferred Hotels & Resorts.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • 2 swim-up bars
  • 3 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Eolo Beach Club
  • LEK
  • MAR DE OLIVO
  • SU CASA
  • UME

Things to do

  • 24-hour health club
  • 6 outdoor pools
  • Beach yoga
  • Designer stores
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Paddleboard

Family friendly

  • 6 outdoor pools
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • 7 buildings
  • At least 80% organic food
  • Built in 2019
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Free international calls
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Children under 10 years old are not permitted.
This property serves mostly plant-based meals.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

American ExpressMastercardVisa

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children under 10 years old are not permitted.
Property Registration Number 008-007-006281/2025

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sandos Palm Bay Playacar All Inclusive All-inclusive property
Sandos Palm All Inclusive All-inclusive property
Sandos Palm All Inclusive
Palmaïa Riviera Maya All Inclusive All-inclusive property
Palmaïa Riviera Maya All Inclusive Playa del Carmen
All-inclusive property Palmaïa Riviera Maya - All Inclusive
Palmaïa Riviera Maya - All Inclusive Playa del Carmen
Palmaïa Riviera Maya All Inclusive
Sandos Palm Bay Playacar All Inclusive
Palmaia Riviera Maya Inclusive

Palmaïa-The House of AïA: All Inclusive Wellness Resort Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 612 out of 671 reviews
Rating 8 - Good. 35 out of 671 reviews
Rating 6 - Okay. 11 out of 671 reviews
Rating 4 - Poor. 9 out of 671 reviews
Rating 2 - Terrible. 4 out of 671 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Sharmila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a plant based guest we had an awesome time and was in food coma almost daily...absolutely loved this place and looking forward to come back again
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Nisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I absolutely loved our stay. One of the most incredible resorts we have stayed at - the service definitely made our stay more enjoyable. The staff really do go above and beyond. The daily activities were also amazing. Can't wait to return.
Stayed 10 nights in Mar 2026
Verified review

10/10 Excellent

Erin A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most beautiful hotel I’ve ever stayed at. The staff were wonderful, the accommodations were above expectations and the relaxing atmosphere made this a perfect getaway. I would come back again and again.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Keri Elick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is far better than it appears online!
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Tatyana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re looking to escape the city and truly relax, this is the perfect place. The property is beautiful, peaceful, and surrounded by nature. Although it’s an all-inclusive vegan resort, but we are not vegan , so we also enjoyed the fish and steak—they were delicious! The drinks were exceptional, and the staff was amazing—friendly, helpful, and always welcoming. We had a wonderful stay and highly recommend it to anyone looking for a relaxing getaway. Special Thanks to Kasandra and Oscar . They made our stay exceptional, they very attentive and caring.
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Amber Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly the best resort I’ve ever been to. Ever detail was perfection. The food was next level, and so was the staff. I found my place at house of Aia ❤️🏝️
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Chi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities
Rooms were spotless and staff great
Stayed 12 nights in Jan 2026
Verified review

10/10 Excellent

Madhubanti

Liked: Cleanliness, amenities, property conditions & facilities
Incredible resort.
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Amazing resort with amazing food and amazing people!
Stayed 7 nights in Dec 2025
Verified review

8/10 Good

clarissa

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful location, variety of restaurants, lush surroundings in jungle
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Catrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is definitely home away from home & worth every penny. If you want to he treated like royalty you should definitely book this resort.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional customer service, with creative and delicious vegan food There are fish, beef, shrimp and chicken options which can be substituted The meditation, sound immersion, movement and art classes are very good and helped us unplug from work and stress. This is our second visit and …. Likely will return again.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Neha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most incredible vacation of my life. It was an experience of a lifetime. The food was OUTSTANDING. The service was impeccable. The activities and surroundings were unbelievable. We will come back every year!
Stayed 6 nights in Jan 2026
Verified review

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible endless ocean views! The most wonderful resort in terms of wellness amenities, comfort, beauty and luxury!
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Joaquim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Tina

Liked: Cleanliness, amenities, property conditions & facilities
This is more than just a resort, this is a spiritual experience in a luxurious, beautiful setting
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Janna

Liked: Cleanliness, amenities, property conditions & facilities
Incredible hospitality
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a phenomenal wellness retreat resort. It’s a top notch facility with fantastic food, wonderful staff, excellent wellness activities (yoga, breathing exercises, workshops etc). It’s unbelievably clean. Really a strong 10/10
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property in impeccably designed and maintained. This is my third time there and they never disappoint. Nomads took an excellent care of you. Kasandra was very attentive to all our requests and made all desired arrangements for us. The rooms were very comfortable, large and clean. The views from the balcony are breathtaking. All restaurants were very tasty and great professional staff. We are very pleased with our vacation and can’t wait to get back next year.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Sandeesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and staff here are out of this world. They go above and beyond- the nomadic guides are available to help with all your questions via text. Danny and Fernando at the pool were awesome. Luis and Carlos and everyone at the restaurants does an amazing job! The food is great! There is something for everyone at every meal- you will find your favorites at every restaurant. Best experience at a Mexican resort in my 20 plus years of traveling there- definitely the best all inclusive experience! BTW if you like wine and martinis- this place does both very well! The vibes are calm and Plantissa was my daughter's favorite. Already planning our return visit!
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our vacation was PERFECT in every way! This resort is amazing! Set within a jungle next to the ocean! The food was amazing- the service was always EXCELLENT- the staff was VERY ATTENTIVE- and our Nomadic Guides (Oscar and Andre) we're very helpful with any of our questions. We will BE BACK!!!
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Tarik

Liked: Cleanliness, staff & service, amenities
How everyone treated us with love!
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ocean was visible from my room. Everything was just perfect. Highly recommended
Stayed 5 nights in Mar 2026

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