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Exceptional!
5.0 of 5 guest rating
Room type Options Nightly price Book
King Suite
Room with view
538 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Other room types
Family Master Suite
Room with view
712 square feet
1 King Bed and 1 Twin Bunk Bed
Room sleeps 2 guests
(up to 2 children)
Select dates to see price
King Suite with Bathtub
Room with view
534 square feet
1 King Bed
Room sleeps 2 guests
Select dates to see price
Queen Suite
Room with view
534 square feet
2 Queen Beds
Room sleeps 3 guests
(up to 1 child)
Select dates to see price
Family King Suite
Room with view
534 square feet
1 King Bed and 1 Large Twin Bunk Bed
Room sleeps 2 guests
(up to 2 children)
Select dates to see price

Get an overview of this hotel
Luxury resort on the beach, with 4 outdoor swimming pools

Popular property highlights

Free valet parking
Free WiFi
Pets allowed
Smoke-free property
24-hour front desk

With a stay at Palmaïa-The House of AïA: All Inclusive Wellness Resort in Playa del Carmen (Playacar Zona Hotelera), you'll be a 3-minute drive from Piste Cyclable sur Paseo Xaman-Ha and 7 minutes from Xaman Ha Aviary. This luxury resort is 2.6 mi (4.1 km) from Quinta Avenida and 2.6 mi (4.2 km) from Playa del Carmen Maritime Terminal.

Make yourself at home in one of the 234 guestrooms featuring free minibar items and espresso makers. Rooms have private furnished balconies or patios. 50-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have designer toiletries and hair dryers.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools and a health club. Additional amenities at this resort include complimentary wireless internet access, concierge services, and a hair salon.

This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Mediterranean cuisine at MAR DE OLIVO, one of the resort's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 3 bars/lounges, or 2 poolside bars.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free valet parking is available onsite.

Languages Spoken

  • English

Show all languages

Palmaïa - The House of AïA Wellness Enclave All Inclusive

Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO 77710

Hotel Amenities

All-Inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities
  • Kids club

Lessons/classes/games
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances

Not included

  • Childcare
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

  • Yoga classes/lessons included
  • 24-hour room service
  • Onsite entertainment and activities included
  • A la carte dining included
  • Gratuities included
  • Additional gratuities accepted
  • Kids club included
  • Fitness facilities included
  • All meals included
  • Childcare not included
  • All available beverages included
  • Minibar (all beverages included)
  • Spa/beauty facilities and services not included
  • Meals and drinks at companion properties included
  • Transportation to offsite activities not included
  • All onsite activities, and facilities and equipment included
  • Offsite tours not included
  • Onsite live performances included

Hotel Amenities

Palmaïa-The House of AïA: All Inclusive Wellness Resort is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and free beach club on site. At Palmaïa-The House of AïA: All Inclusive Wellness Resort you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the resort's 4 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 2 poolside bars and 3 bars/lounges. Wireless Internet access is complimentary. This all-inclusive resort also offers a complimentary children's club, a children's pool, and a health club. Limited complimentary onsite parking is available on a first-come, first-served basis.

Palmaïa-The House of AïA: All Inclusive Wellness Resort is a smoke-free property.

  • Walkway to water
  • Children's games
  • Organic food
  • Number of outdoor pools - 4
  • Elevator
  • Locally-owned & organized tours & activities
  • Locally-sourced food on site (80% or more)
  • Free beach club on site
  • 24-hour front desk
  • Porter/bellhop
  • Vegan menu options available
  • Vegetarian menu options available
  • Free self parking
  • Dry cleaning/laundry service
  • Free valet parking
  • Terrace
  • Luggage storage
  • Hair salon
  • ATM/banking
  • Concierge services
  • Snack bar/deli
  • Pool umbrellas
  • Parking (limited spaces)
  • Total number of rooms - 234
  • Number of floors - 4
  • Number of buildings/towers - 7
  • Number of bars/lounges - 3
  • Number of poolside bars - 2
  • Full-service spa
  • Number of beach bars - 1
  • Beach umbrellas
  • Spa treatment room(s)
  • Free beach cabanas
  • Tours/ticket assistance
  • Year Built - 2019
  • Free pool cabanas
  • Beach sun loungers
  • Free WiFi
  • Pool sun loungers
  • Health club
  • Smoke-free property
  • Number of coffee shops/cafes - 1
  • Children's club (free)
  • Supervised childcare/activities (surcharge)
  • Children's pool
  • Safe-deposit box at front desk
  • Spa services on site
  • Number of restaurants - 4
  • Vegetarian breakfast available
  • Beach towels
  • 24-hour fitness facilities
  • Outdoor entertainment area
  • Multilingual staff
  • Outdoor furniture

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 4
  • Supervised childcare/activities (free)
  • Free WiFi
  • Soundproofed rooms
  • Children's club (free)
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • Spanish

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Room Amenities

Palmaïa-The House of AïA: All Inclusive Wellness Resort offers 234 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature premium bedding. 50-inch Smart televisions come with digital channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Television
  • Daily housekeeping
  • Phone
  • Free local calls
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • Ceiling fan
  • Espresso maker
  • Room service (24 hours)
  • Designer toiletries
  • In-room climate control (air conditioning)
  • Premium bedding
  • Separate sitting area
  • Soundproofed rooms
  • Turndown service
  • Free bottled water
  • Blackout drapes/curtains
  • In-room childcare (surcharge)
  • Slippers
  • In-room safe (laptop compatible)
  • Digital TV service
  • Free WiFi
  • TV size: 50
  • TV size measurement: inch
  • Free international calls
  • Furnished balcony or patio
  • Minibar (stocked, free items)
  • Towels provided
  • Bedsheets provided
  • Smart TV
  • Number of beds 1
  • Housekeeping on request
  • Soap
  • Shampoo
  • Toilet paper
  • Eco-friendly cleaning products provided
  • Eco-friendly toiletries
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste available on request
  • Change of towels (on request)
  • Change of bed sheets (on request)
  • Energy-saving switches
  • Smooth flooring in room

Where to Eat

MAR DE OLIVO - Overlooking the ocean, this fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only.

LEK - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

UME - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open daily.

SU CASA - This beachfront restaurant specializes in vegan cuisine and serves breakfast, brunch, and dinner. Open daily.

Eolo Beach Club - This bar is located on the beach. Open daily.

24-hour room service is available.

Nearby Things to Do

A health club and complimentary bicycles are featured at the resort. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Beach yoga on site
  • Free bicycles on site
  • Yoga classes/instruction on site

Spa Services

Atlantis: Spa in the Jungle has 5 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

  • Number of treatment rooms 5
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Detoxification wrap
  • Massages

Accessibility

  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

Check-in time starts at 3:00 PM

Check-in time ends at anytime

Minimum check-in age is: 18

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets not allowed (service animals welcome)

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes window guards in each accommodation. Cashless payment methods are available for all transactions.

Service animals are allowed

Service animals are exempt from fees/restrictions

Property does not offer onsite COVID-19 testing

Property does not require health documentation at check-in

Cashless transactions are available

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Masks are not compulsory at the property

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Contactless food service / room service is not available

Commonly-touched surfaces are cleaned with disinfectant

Reservation is not required for facilities onsite

Property confirms they are implementing guest safety measures

Property is cleaned with disinfectant

Contactless check-out is not available

Staff wears personal protective equipment

Mobile key entry is not available

Food service has been amended for enhanced safety

Protective clothing is not available to guests

Property follows sanitization practices of Safe Travels (WTTC - Global)

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Staffed front desk

Social distancing measures are in place

Contactless check-in is not available

LGBTQ friendly

Property confirms they are implementing enhanced cleaning measures

Individually-wrapped food options are not available

Debit cards

No gap period between guest stays

Fees

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Sandos Palm Bay Playacar All Inclusive All-inclusive property
  • Sandos Palm All Inclusive All-inclusive property
  • Sandos Palm All Inclusive
  • Palmaïa Riviera Maya All Inclusive All-inclusive property
  • Palmaïa Riviera Maya All Inclusive Playa del Carmen
  • All-inclusive property Palmaïa Riviera Maya - All Inclusive
  • Palmaïa Riviera Maya - All Inclusive Playa del Carmen
  • Palmaïa Riviera Maya All Inclusive
  • Sandos Palm Bay Playacar All Inclusive
  • Palmaia Riviera Maya Inclusive

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Cashless payment methods are available for all transactions.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

The property is a member of Preferred Hotels & Resorts.

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