Compare Hotels with an Indoor Pool in Ottawa

"Clean room and facilities. Grest staff. Shady pricing was 22 dollars more than booked confirmation."

"I've stayed in this hotel many times over the years. The night I checked in, at 10pm, for my pre-paid 4 night stay I somehow had misplaced my credit card during the trip from Dallas to be used for "incidentals" and didn't have it with me. Granted, I stayed there 10 days before and am a Gold Member with Choice Awards. The individual manning the desk wouldn't let me check in without the card. Regardless of any of my credentials, history and pre-payment status. She said there were "rules" that had to be followed. So, there I was, 10 O'Clock at night, 500 miles from home, no credit card, no options other than to sleep in my car. In my opinion, there are several words that describe such treatment: inhumane, unkind, unreasonable, inexcusable, inconsiderate, inhospitable, unethical, unprofessional. These people are supposed to be in the "hospitality" business. You would think a service business would put a repeat customer first. Don't think they understand their mission. Fortunately, as I settled in my car preparing to sleep in the parking lot, I discovered the credit card between the seats, returned and successfully checked in. However, the damage was done. I hope this review is witnessed by a lot of travelers and hotel purveyors. Sometimes self imposed "rules" shouldn't apply."

"The shower head was a rain one and not everything sprayed and the pressure wasn't very good. Otherwise the room was nice and clean, very comfortable."

"You get a very friendly welcome when checking in. You also getting a pleasant greeting in the mornings."

"The only ice machine for the entire hotel was on the third floor and it was always out of ice. Disappointing."

"Why was the pool not operational? Should ask about that prior to booking."