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SureStay Hotel by Best Western Ottawa

2.5 star property

Choose dates to view prices

Photo gallery for SureStay Hotel by Best Western Ottawa

A hotel room with a sofa, a small table, a bed with a blue bedspread, a television, and a wall-mounted artwork.
A dining area with multiple tables and chairs, a kitchen in the background, and a ceiling with recessed lighting.
A hotel with a central tower, a covered entrance, and a parking lot.
A modern living room with a sofa, two armchairs, a coffee table, a TV, and a painting on the wall.
A reception area with a wooden floor, a reception desk, and a large painting on the wall.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Business services
The current price is $87
$72 nightly
$87 total
Total with taxes and fees
Sep 1 - Sep 2

Explore the area

View in a map
212 E 23rd Street, Ottawa, KS, 66067
  • Place, Prairie Spirit Trail State Park
    ‪5 min walk‬
  • Place, Teen Park
    ‪20 min walk‬
  • Place, Kanza Park
    ‪2 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

A hotel room with a bed, bedside lamps, a chair, a small table, and artwork on the walls.

Standard Room, 1 King Bed, Non Smoking, Refrigerator

7.6 out of 10
Good
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed)

A hotel room with a beige sofa, a wooden table, a bed with white linens, and two wall-mounted lamps.

Standard Room, 1 King Bed, Accessible, Bathtub (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

A hotel room with two beds, a desk, a chair, and a television.

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Standard Room, 1 King Bed, Accessible, Bathtub

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

1 King Bed, Non-Smoking, Work Desk, Refrigerator, Wi-Fi

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Accessible-1 King, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

1 King Bed, Non-Smoking, Sofabed, Microwave And Refrigerator, Wi-Fi

  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

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About the neighborhood

Ottawa

With a stay at SureStay Hotel by Best Western Ottawa in Ottawa, you'll be within a 5-minute drive of Prairie Spirit Trail State Park and Kanza Park. .This hotel is 29.3 mi (47.2 km) from University of Kansas and 2 mi (3.2 km) from Ottawa University.

What's nearby

  • Prairie Spirit Trail State Park - 5 min walk - 0.3 miles
  • Teen Park - 20 min walk - 1.1 miles
  • Kanza Park - 2 min drive - 1.4 miles
  • Ottawa University - 3 min drive - 2.0 miles
  • University of Kansas - 29 min drive - 34.2 miles

Getting around

  • Kansas City International Airport (MCI) - 69 min drive

Restaurants

  • ‪Love's Travel Stop - ‬15 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Smoked Creations BBQ - ‬6 min drive
  • ‪Sandbar Sub Shop @ Zarco's - ‬6 min drive
  • ‪Dairy Queen - ‬2 min drive

About this property

SureStay Hotel by Best Western Ottawa

SureStay Hotel by Best Western Ottawa offers 52 air-conditioned accommodations with safes and coffee/tea makers. 32-inch flat-screen televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include phones along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

Make yourself at home in one of the 52 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and microwaves, as well as phones with free local calls.
A complimentary continental breakfast is served daily from 6:00 AM to 9:30 AM.
Featured amenities include a business center, express check-out, and a 24-hour front desk. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 6:00 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:30 AM

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (weekly)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible van parking

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in fee: USD 25.00
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per day
Service animals are welcome, and are exempt from fees
2 total (up to 80 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 12.0 per night
Cribs (infant beds) are available for USD 5.0 per night

Property payment types

Important information

Optional extras

  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Crib (infant bed) fee: USD 5.0 per night
  • Rollaway bed fee: USD 12.0 per night
  • Administrative fee: USD 1.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Western Ottawa
SureStay Ottawa
Ottawa Best Western
SureStay Best Western
SureStay Hotel Ottawa Best Western
SureStay Ottawa Best Western
SureStay Hotel Best Western Ottawa
SureStay Best Western Ottawa
SureStay Hotel Ottawa by Best Western
SureStay Hotel Ottawa
Best Western Ottawa Inn
Surestay By Best Ottawa Ottawa
SureStay Hotel by Best Western Ottawa Hotel
SureStay Hotel by Best Western Ottawa Ottawa
SureStay Hotel by Best Western Ottawa Hotel Ottawa

SureStay Hotel by Best Western Ottawa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 211 out of 636 reviews
Rating 8 - Good. 218 out of 636 reviews
Rating 6 - Okay. 101 out of 636 reviews
Rating 4 - Poor. 70 out of 636 reviews
Rating 2 - Terrible. 36 out of 636 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and overall it was a decent room. Breakfast was pretty light and it was a long walk from our room. Otherwise a good place to stay for the money.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff are amazing here really wish the pool was open but other than that..
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities
Old motel, run down, but great for the price
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities
One of the best places we've stayed. Breakfast was good, service was friendly. I definitely recommend this location.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Clean room and good breakfast.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Rick

Liked: Cleanliness, amenities, property conditions & facilities
My stay was perfect. Loved the comfortable bed. Staff was super friendly.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
Clean room and friendly staff
Stayed 1 night in Jan 2026
Verified review

4/10 Poor

Ryan

Disliked: Amenities, property conditions & facilities
breakfast area was not up to par. bathrooms were VERY small
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful. Room was good. Could use another trash can in room. Only 1 in bathroom.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Darla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean facilities.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Mary

Quiet, good service. Nice room/bed.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Trinka

Liked: Cleanliness, staff & service
The property is OK it’s not great, but it was clean. Mediocre breakfast only like oatmeal and yogurt and cereal and toast. Nothing hot. The room had a few few small issues but otherwise it was an OK stay
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Amie

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
the property was old and a little run down and cleanliness was not 100%. The staff made up for the deficits. Warm, friendly and helpful
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 3 nights in Feb 2025
Verified review

8/10 Good

Sharon M

Liked: Cleanliness, staff & service, amenities
Nice spacious rooms
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

Mary

Liked: Cleanliness, staff & service
Everything was ok but I dont understand why a handicap room was booked for someone who was not handicapped. I requested a handicap room as both of us was handicapped Staff was great though, it needed other items in the room besides what was offered
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities
Room was very clean, love the waffle maker
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom door could barely go past the toilet , the shower head was packed with calcium and rust , made hard for a good shower !! Minimal Tv channels to choose from ..
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Why was the pool not operational? Should ask about that prior to booking.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The one room had the door lock to break and could not get in. This was for the dates April 8th-13th. The pool was also not functional.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Henry

Liked: Cleanliness, amenities, property conditions & facilities
Very Nice
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Victoria

The room did not feel clean and there were things broken and cracked. A hole in the flooring and the bathroom sink had a part falling off.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Easy in and easy out! Great room for the price!
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

LINDA IRENE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice stay.
Stayed 2 nights in Nov 2022
Verified review

8/10 Good

Jamie

Disliked: Cleanliness, amenities
Kinda dirty
Stayed 2 nights in Feb 2026