I was disappointed with the service I received at check-in. When I asked about canceling my reservation to stay at the same hotel as my family, the front desk attendant explained that I could, but I’d still be charged the full amount—which I completely understood and agreed to. I even said, “That’s fine, let me tell my husband to bring the bags.”
However, the moment I stepped outside to get him, she immediately charged my card on file as if I was going to run away. That felt unnecessary and frankly insulting, especially considering they already had my payment details.
She also suggested we walk to nearby restaurants, but there’s no sidewalk—only the interstate—which is unsafe and not something I’d expect to be recommended to guests. The room itself was fine, though the hallways had a strange smell.
I checked in at 10 a.m. on Friday, September 19th, and unfortunately I don’t remember her name. Later that day, when we returned, she tried to be friendlier, which only made it more obvious she realized her earlier behavior was inappropriate.
Experiences like this leave a very negative impression and honestly make me think twice about staying here again.