Compare Luxury Hotels in Frontenac

"Checked in no room phone to call front desk. Pull out couch had no sheets, blankets or even a pillow in the room. I called - we are out of blankets and pillows. What? Went to the pool area no towels. Back to front desk to ask for pool towels, I get bath towels but can't mix with pool towels so i was asked to bring them back to the front desk when done. the front clerk said again we have no blankets or pillows... I said I am confused you allow rooms with pull out beds but can't prepare for it? Gentleman there said I can find you a pillow. Got my pillow and "pool towel" headed back to the room my key won't work...so I head down to the pool with the pillow and towels. Get back from the pool and 1 bath towel and 1 wash cloth. My reservation was for 3. Are you kidding me? Called down and got towels. Leaving to go to some activities in the area. Stop at front desk to say my key won't work. Was told if I replace this one key your other 2 key cards won't work. Do you need me to replace all of them. Yes I still need 3 cards. Front clerk said I don't appreciate your attitude. No apology etc. Shocked by the lack of customer service. Grant it i just walked up when she on the phone telling another customer sorry we are not refunding you we tried other options and you declined them so maybe she was on edge. Other guests stated thier sheets smelled like urine. Outside door not"

"The hotel room was not updated. Some furiture was in need of repair. The bed was the worse bed I have had while staying at a hotel. The restaurants were very good though. The coffee cafe place needs help with their quality of food and service, but its not bad. The casino area was great. I was really disappointed that the room did not have a microwave, but it did have a fridge and coffee maker. Don’t plan on saving food for the next day, you have no way of heating it up. We were also told that the maid service comes by on the third day, they did not. We never saw them."

"I WILL NEVER STAY HERE AGAIN "

"When I checked in, I asked & was told there was a complimentary breakfast. When my party went to breakfast the next morning, I was told there was not a comp breakfast and we'd have to purchase. Not even comp. coffee. Very disappointing. "

"Good location. Great breakfast."

"Staff at front desk attentive and helpful Both places to eat onsite offer gluten free which was nice."