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Hotel 28

3.0 star property

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Photo gallery for Hotel 28

Exterior detail
Exterior
Poolside bar
Sundeck
Hypo-allergenic bedding, memory foam beds, minibar, in-room safe

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • Housekeeping
  • Kitchen
$66
$51 nightly
$66 total
Total with taxes and fees
Dec 13 - Dec 14

Explore the area

View in a map
AV. XELHA SM 27 MZ 14, LT 13-01, Cancun, QROO, 77509
  • Place, Mercado 28
    ‪2 min walk‬
  • Place, Plaza 28
    ‪6 min walk‬
  • Place, Las Palapas Park
    ‪9 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪27 min drive‬

Room options

View all photos for Two Bedroom Junior Suite

45-inch Smart TV with digital channels, Netflix, streaming services

Two Bedroom Junior Suite

10.0 out of 10
Exceptional
(8 reviews)
  • 581 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Two Bedroom Deluxe Suite

Two Bedroom Deluxe Suite | Hypo-allergenic bedding, memory foam beds, minibar, in-room safe

Two Bedroom Deluxe Suite

  • 581 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Studio Suite

Hypo-allergenic bedding, memory foam beds, minibar, in-room safe

Studio Suite

9.2 out of 10
Wonderful
(5 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Cancun

A stay at Hotel 28 places you in the heart of Cancun, a 1-minute drive from Mercado 28 and 5 minutes from Cancun Mall. .This hotel is 5.1 mi (8.1 km) from Langosta Beach and 5.3 mi (8.5 km) from Tortuga Beach.

What's nearby

  • Mercado 28 - 2 min walk - 0.1 miles
  • Plaza 28 - 6 min walk - 0.4 miles
  • Las Palapas Park - 9 min walk - 0.5 miles
  • Extreme Adventure - 11 min walk - 0.6 miles
  • Mercado 23 - 14 min walk - 0.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • ‪Doña Fany - ‬1 min walk
  • ‪Comida Mexicana, Mariscos Y Más - ‬2 min walk
  • ‪Pescado con Limón - ‬2 min walk
  • ‪Cocktelería El Cejas - ‬2 min walk
  • ‪Emara Antojitos Yucatecos - ‬1 min walk

About this property

Hotel 28

Hotel with free parking, steps from Mercado 28
Hotel 28 offers 13 accommodations, which are accessible via exterior corridors and feature minibars and safes. These individually decorated and furnished accommodations include dining tables and kitchen islands. Beds feature memory foam mattresses. Accommodations at this 3-star hotel have kitchens with stovetops, cookware/dishes/utensils, and coffee/tea makers. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). 45-inch Smart televisions come with digital channels and Netflix. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool.
Make yourself at home in one of the 13 individually decorated guestrooms, featuring kitchens. Your room comes with a memory foam bed. 45-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and minibars, and housekeeping is provided daily.
Enjoy recreation amenities such as an outdoor pool or take in the view from a terrace. The beach shuttle (surcharge) makes getting to the surf and sand a breeze.
Take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the poolside bar. Continental breakfasts are available daily from 9:00 AM to 11:00 AM for a fee.
A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 9:00 AM and 11:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle at scheduled times and on request for a surcharge
  • Beach shuttle (surcharge)
  • Free secured, uncovered self parking on site

Food and drink

  • Daily continental breakfast available 9:00 AM to 11:00 AM for a fee: MXN 150 for adults and MXN 120 for children
  • A poolside bar

Things to do

  • Outdoor pool

Family friendly

  • Dining table
  • In-room kitchen
  • Mini-fridge
  • Outdoor pool

Guest services

  • Housekeeping (daily)

Outdoors

  • Beach towels
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 45-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Freezer
  • Kitchen
  • Kitchen island
  • Limited room service
  • Mini-fridge
  • Minibar
  • Paper towels
  • Stovetop

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Minimum check-in age: 16

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open Monday - Sunday (9:00 AM - 9:30 PM)
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately MXN 150 for adults and MXN 120 for children
  • Airport shuttle fee: MXN 850 per vehicle (maximum occupancy 8)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 10:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Hotel 28 Hotel
Hotel 28 Cancun
Hotel 28 Hotel Cancun

Reviews

Hotel 28 Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness
Rating 10 - Excellent. 69 out of 79 reviews
Rating 8 - Good. 5 out of 79 reviews
Rating 6 - Okay. 1 out of 79 reviews
Rating 4 - Poor. 1 out of 79 reviews
Rating 2 - Terrible. 3 out of 79 reviews

Reviews

10/10 Excellent

Anahi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved this hotel! Costumer service was amazing everyone was super friendly! They have a security gate and made us feel so safe! Our studio suite was very clean and housekeeping made sure it stayed that way every day! The location was perfect only 5 min from the ADO bus station and in walking distance from Mercado 28 and Parque las Palapas! We had a few drinks at the pool and they were really good! Overall a really quiet place to enjoy without any crowds!
Stayed 5 nights in Aug 2025

10/10 Excellent

Juan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great new hotel
Stayed 2 nights in Aug 2025

4/10 Poor

Wale

Disliked: Cleanliness, staff & service, property conditions & facilities
Olay
Stayed 1 night in Aug 2025

10/10 Excellent

Yusniel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel l, true hidden gem
Stayed 2 nights in Aug 2025

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people working there. Security guard was awesome
Stayed 2 nights in Aug 2025

10/10 Excellent

Brandon

Liked: Amenities
Francisco was a great help. So were the front desk employees
Stayed 1 night in Aug 2025

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel, Francisco the manager was very nice and professional will be staying here again soon.
Stayed 1 night in Aug 2025

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Sally, Wakefield

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so helpful and friendly. The front receptionist helped me book my tours. The pool is right in the middle and is easily accessible to all. Mercado 28 is right in the front of the hotel. I would book again.
Stayed 4 nights in Jul 2025

10/10 Excellent

Abel

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Avedis

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional service and personnel. One of the finest five-star hotels in Lebanon. Highly recommended.
Stayed 1 night in Apr 2025

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, amenities
This place was very clean. The size of the room was more than enough to accommodate one adult and two teenage boys.
Stayed 1 night in Jul 2025

10/10 Excellent

ROBERT

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Downtown Cancun

Very beautiful little Motel, only about a dozen rooms. Very private comfortable. Wonderful coffee, bar and continental breakfast of fresh fruit and eggs.
Stayed 1 night in Jul 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Vannia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Hotel

We had a great time even though we went for 2 days , we wish we did more. Great location, if you want to get away from hotel area. We had the famous Mercado 28 in front of the property, which was amazing , lots of restaurants , lots of stores for souvenirs…. You also have the Oxxo next to it. Walmart is so close by too. You can walk for a kilometer or uber or taxi. Very clean, neat property! We hit a couple of bumps in the evening because our flight got in at 11:30 I had made arrangements with Francisco for transportation and we were never picked up , we had to get a taxi. When we got there no one’s there at reception but the security guard opens the door for us. He took us to our room but there are no instructions or anything , couldn’t open fridge , had a lock on it. I must say that next day Francisco went above and beyond helping us out, he apologized for the misunderstanding, and didn’t pay our way back to airport! He was very helpful and understanding! Thank you Francisco!!!We will definitely come back to this amazing quiet place. My family and I loved it!
Stayed 2 nights in Jul 2025

10/10 Excellent

Yanelis, laudehill

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome! Very clean incredibly staff
Stayed 3 nights in Jul 2025

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buen servicio

Excelente.
Caja de seguridad.
Stayed 1 night in Jul 2025

10/10 Excellent

Maria Irma

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious
Stayed 2 nights in Jul 2025

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jun 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Find the Fun

Last minute. Very reasonably priced. Nice front desk staff that helped me find the fun.
Stayed 1 night in Jun 2025

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely property in not the most lovely part of town. Perfectly safe, many amenities nearby. The staff were incredibly helpful and kind, the pool is perfectly lovely. The room was clean, the a/c worked perfectly, my stay was excellent in every way possible. Great valur for money if you don't mind being in a very pedestrian neighborhood.
Stayed 10 nights in Jun 2025

6/10 Okay

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities
The check-in was very inconvenient. Our flight came in after 6 PM. Therefore, there was nobody at the front desk. The front desk was closed. I went there one time then I had to leave. I came back around because I needed to check in. Finally, the security guard came out and he’s the one that let me in, but it was very inconvenient. I had four minors with me and it was 1 AM
Stayed 1 night in Jun 2025

8/10 Good

Jill

Traveled with partner
Great place to stay if you have an early flight out of the Cancun airport
Stayed 1 night in Jun 2025

10/10 Excellent

Yunus

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were polite. The room was clean, spacious, and decorated in a modern style. The air conditioning worked perfectly in both the kitchen and bedroom.
Stayed 2 nights in Jun 2025

10/10 Excellent

German

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you Miguel Angel for checking in and out efficiently. We only stay over night but the place was very nice and clean.
Stayed 1 night in Jun 2025