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Hotel 28

3.0 star property

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Photo gallery for Hotel 28

Poolside bar
Poolside bar
Sundeck
Exterior
Two Bedroom Deluxe Suite | Hypo-allergenic bedding, memory foam beds, minibar, in-room safe

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Bar
$78
$60 nightly
$78 total
Total with taxes and fees
Apr 16 - Apr 17

Explore the area

View in a map
AV. XELHA SM 27 MZ 14, LT 13-01, Cancun, QROO, 77509
  • Place, Mercado 28
    ‪2 min walk‬
  • Place, Plaza 28
    ‪6 min walk‬
  • Place, Las Palapas Park
    ‪9 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

View all photos for Two Bedroom Junior Suite

45-inch Smart TV with digital channels, Netflix, streaming services

Two Bedroom Junior Suite

9.8 out of 10
Exceptional
(9 reviews)
  • 581 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Two Bedroom Deluxe Suite

Two Bedroom Deluxe Suite | Hypo-allergenic bedding, memory foam beds, minibar, in-room safe

Two Bedroom Deluxe Suite

  • 581 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Studio Suite

Hypo-allergenic bedding, memory foam beds, minibar, in-room safe

Studio Suite

9.0 out of 10
Wonderful
(6 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Cancun

A stay at Hotel 28 places you in the heart of Cancun, a 1-minute drive from Mercado 28 and 5 minutes from Cancun Mall. .This hotel is 5.1 mi (8.1 km) from Langosta Beach and 5.3 mi (8.5 km) from Tortuga Beach.

What's nearby

  • Mercado 28 - 2 min walk - 0.1 miles
  • Plaza 28 - 6 min walk - 0.4 miles
  • Las Palapas Park - 9 min walk - 0.5 miles
  • Extreme Adventure - 11 min walk - 0.6 miles
  • Mercado 23 - 14 min walk - 0.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • ‪Comida Mexicana, Mariscos Y Más - ‬2 min walk
  • ‪Emara Antojitos Yucatecos - ‬1 min walk
  • ‪Cocktelería El Cejas - ‬2 min walk
  • ‪Pescado con Limón - ‬2 min walk
  • ‪Restaurante Veracruz - ‬2 min walk

About this property

Hotel 28

Hotel 28 offers 13 accommodations, which are accessible via exterior corridors and feature minibars and safes. These individually decorated and furnished accommodations include dining tables and kitchen islands. Beds feature memory foam mattresses. Accommodations at this 3-star hotel have kitchens with stovetops, cookware/dishes/utensils, and coffee/tea makers. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). 45-inch Smart televisions come with digital channels and Netflix. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool.
Make yourself at home in one of the 13 individually decorated guestrooms, featuring kitchens. Your room comes with a memory foam bed. 45-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and minibars, and housekeeping is provided daily.
Enjoy recreation amenities such as an outdoor pool or take in the view from a terrace. The beach shuttle (surcharge) makes getting to the surf and sand a breeze.
Take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the poolside bar. Continental breakfasts are available daily from 9:00 AM to 11:00 AM for a fee.
The front desk is staffed during limited hours. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 9:00 AM and 11:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle at scheduled times and on request for a surcharge
  • Beach shuttle (surcharge)
  • Free secured, uncovered self parking on site

Food and drink

  • Daily continental breakfast available 9:00 AM to 11:00 AM for a fee: MXN 150 for adults and MXN 120 for children
  • A poolside bar

Things to do

  • Outdoor pool

Family friendly

  • Dining table
  • In-room kitchen
  • Mini-fridge
  • Outdoor pool

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Beach towels
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 45-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Freezer
  • Kitchen
  • Kitchen island
  • Limited room service
  • Mini-fridge
  • Minibar
  • Paper towels
  • Stovetop

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM
Minimum check-in age: 16

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 9:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately MXN 150 for adults and MXN 120 for children
  • Airport shuttle fee: MXN 850 per vehicle (maximum occupancy 8)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 10:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Hotel 28 Hotel
Hotel 28 Cancun
Hotel 28 Hotel Cancun

Hotel 28 Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 93 out of 107 reviews
Rating 8 - Good. 7 out of 107 reviews
Rating 6 - Okay. 3 out of 107 reviews
Rating 4 - Poor. 1 out of 107 reviews
Rating 2 - Terrible. 3 out of 107 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Lisana

Stayed 2 nights in Dec 2025

10/10 Excellent

Belsie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and the facility very clean!
Stayed 1 night in Dec 2025

10/10 Excellent

Oi Fan Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025

2/10 Terrible

Jatin

I don’t know anything about the hotel because I didn’t get to check in. We’re running late and I tried calling the hotel about a late check in but apparently they only allow check in until 9:30 pm
Stayed 1 night in Dec 2025

10/10 Excellent

Elton

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and friendly staff. Very welcoming.
Stayed 1 night in Nov 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities
Modern, clean hotel in good location. Friendly, helpful staff.
Stayed 1 night in Nov 2025

10/10 Excellent

Patricia

Stayed 1 night in Nov 2025

10/10 Excellent

Saeko

Traveled with family
Liked: Amenities, property conditions & facilities
Stuff was beyond my expectation. Jose was the best customer service person at the front!
Stayed 1 night in Nov 2025

10/10 Excellent

Jim, WINNIPEG

Liked: Cleanliness, staff & service, property conditions & facilities
For an experience totally different than the hotel zone, Hotel 28 is an excellent base. Staff are super helpful and friendly.
Stayed 8 nights in Oct 2025

10/10 Excellent

Troy Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
The facility was very clean and very convenient for the purpose of my trip. Jose was extremely polite and helpful. Definitely recommend this place .
Stayed 3 nights in Oct 2025

10/10 Excellent

Maria

Stayed 1 night in Oct 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 4 nights in Sep 2025

10/10 Excellent

Andy, Canyon Country

Stayed 3 nights in Sep 2025

2/10 Terrible

Ramilito

Stayed 2 nights in Sep 2025

10/10 Excellent

Flavia

Liked: Cleanliness, staff & service, property conditions & facilities
Modern facility, excellent service and maintenance/ cleanliness at a reasonable price. Great place to stay!
Stayed 7 nights in Sep 2025

10/10 Excellent

Mohamed Haitham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Sep 2025

10/10 Excellent

Anahi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved this hotel! Costumer service was amazing everyone was super friendly! They have a security gate and made us feel so safe! Our studio suite was very clean and housekeeping made sure it stayed that way every day! The location was perfect only 5 min from the ADO bus station and in walking distance from Mercado 28 and Parque las Palapas! We had a few drinks at the pool and they were really good! Overall a really quiet place to enjoy without any crowds!
Stayed 5 nights in Aug 2025

10/10 Excellent

Juan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great new hotel
Stayed 2 nights in Aug 2025

4/10 Poor

Wale

Disliked: Cleanliness, staff & service, property conditions & facilities
Olay
Stayed 1 night in Aug 2025

10/10 Excellent

Yusniel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel l, true hidden gem
Stayed 2 nights in Aug 2025

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel, Francisco the manager was very nice and professional will be staying here again soon.
Stayed 1 night in Aug 2025

10/10 Excellent

Sally, Wakefield

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so helpful and friendly. The front receptionist helped me book my tours. The pool is right in the middle and is easily accessible to all. Mercado 28 is right in the front of the hotel. I would book again.
Stayed 4 nights in Jul 2025

10/10 Excellent

Abel

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Avedis

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional service and personnel. One of the finest five-star hotels in Lebanon. Highly recommended.
Stayed 1 night in Apr 2025

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, amenities
This place was very clean. The size of the room was more than enough to accommodate one adult and two teenage boys.
Stayed 1 night in Jul 2025