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Hotel 28

Property class: 3.5

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Photo gallery for Hotel 28

A modern multi-story building with a pool area, outdoor seating, and a bar.
A modern indoor pool area with a bar and seating.
A hotel sign with palm trees and the number 28.
An outdoor patio with a pool, a wooden pergola, hanging plants, a bar area, and a seating arrangement.
A hotel room with a large bed, wooden headboard, bedside lamps, a small desk with a chair, and a view of the outside through a window.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Bar
The current price is $87
$68 nightly
$87 total
Total with taxes and fees
Sep 21 - Sep 22

Explore the area

View in a map
AV. XELHA SM 27 MZ 14, LT 13-01, Cancun, QROO, 77509
  • Place, Plaza 28
    ‪6 min walk‬
  • Place, Las Palapas Park
    ‪9 min walk‬
  • Place, La Sagrada Familia Parish
    ‪10 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Two Bedroom Junior Suite

A modern kitchen with a dining area, featuring a marble floor, a wooden dining table, and black chairs.

Two Bedroom Junior Suite

9.8 out of 10
Exceptional
(9 reviews)
  • 581 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Two Bedroom Deluxe Suite

Two Bedroom Deluxe Suite | Egyptian cotton sheets, premium bedding, down comforters

Two Bedroom Deluxe Suite

  • 581 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Studio Suite

A hotel room with a large bed, wooden headboard, bedside lamps, a small desk with a chair, and a view of the outside through a window.

Studio Suite

9.0 out of 10
Wonderful
(9 reviews)
  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Room, 1 Queen Bed, Air conditioning

A narrow hotel room with a bed, bedside lamps, a small table, and a window.

Comfort Room, 1 Queen Bed, Air conditioning

  • 215 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Cancun

A stay at Hotel 28 places you in the heart of Cancun, a 1-minute drive from Mercado 28 and 5 minutes from Cancun Mall. .This hotel is 5.1 mi (8.1 km) from Langosta Beach and 5.3 mi (8.5 km) from Tortuga Beach.

What's nearby

  • Mercado 28 - 2 min walk - 0.1 miles
  • Plaza 28 - 6 min walk - 0.4 miles
  • Las Palapas Park - 9 min walk - 0.5 miles
  • La Sagrada Familia Parish - 10 min walk - 0.5 miles
  • Mercado 23 - 14 min walk - 0.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • ‪Comida Mexicana, Mariscos Y Más - ‬2 min walk
  • ‪Mr. Habañero - ‬3 min walk
  • ‪Pescado con Limón - ‬2 min walk
  • ‪El Morelense - Cecina De Yecapixtla - ‬3 min walk
  • ‪Emara Antojitos Yucatecos - ‬1 min walk

About this property

Hotel 28

Hotel 28 offers 13 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. These individually decorated and furnished accommodations include desks and dining tables. Memory foam beds feature Egyptian cotton sheets, down comforters, and premium bedding. Accommodations at this 3.5-star hotel have kitchens with stovetops, cookware/dishes/utensils, and coffee/tea makers. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). 45-inch Smart televisions come with digital channels and Netflix. Hypo-allergenic bedding and hair dryers can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Make yourself at home in one of the 13 individually decorated guestrooms, featuring kitchens. Your memory foam bed comes with down comforters and Egyptian cotton sheets. 45-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include safes and desks, and housekeeping is provided daily.
Enjoy recreation amenities such as an outdoor pool or take in the view from a terrace. The beach shuttle (surcharge) makes getting to the surf and sand a breeze.
Take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the poolside bar. Continental breakfasts are available daily from 9:00 AM to 11:00 AM for a fee.
The front desk is staffed during limited hours. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 9:00 AM and 11:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle at scheduled times and on request for a surcharge
  • Beach shuttle (surcharge)
  • Free secured, uncovered self parking on site

Food and drink

  • Daily continental breakfast available 9:00 AM to 11:00 AM for a fee: MXN 150 for adults and MXN 120 for children
  • A poolside bar

Things to do

  • Outdoor pool

Family friendly

  • Dining table
  • In-room kitchen
  • Mini-fridge
  • Outdoor pool

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Beach towels
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • No elevator
  • Stair-free path to entrance
  • Tile flooring in room
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Heated bathroom floor
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 45-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Freezer
  • Kitchen
  • Kitchen island
  • Limited room service
  • Mini-fridge
  • Minibar
  • Paper towels
  • Stovetop

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:30 PM

Minimum check-in age: 16

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

The front desk is open daily from 9:00 AM - 9:00 PM

Front desk staffed during limited hours

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

American ExpressMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately MXN 150 for adults and MXN 120 for children
  • Airport shuttle fee: MXN 850 per vehicle (maximum occupancy 8)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 002-025-002585/2026

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 10:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Hotel 28 Hotel

Hotel 28 Cancun

Hotel 28 Hotel Cancun

Hotel 28 Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 119 out of 135 reviews
Rating 8 - Good. 7 out of 135 reviews
Rating 6 - Okay. 5 out of 135 reviews
Rating 4 - Poor. 1 out of 135 reviews
Rating 2 - Terrible. 3 out of 135 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good great location
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Mohsan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfy bed with very welcoming and friendly staff.
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean good areas and economic
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool property - great location for market..lovely staff.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

THADINE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. We stayed there one night before flying back home. Very clean and the staff were very friendly and helpful.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property, large suites, pool nice,
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Mohammed yasar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and spotless the staff very welcoming and friendly. It was a nice safe spot to stay close to the local area and the market is just across the road. We loved our stay here absolutely amazing. It is well worth a stay if you want to experience the local culture
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Teri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The room was nice, the staff was wonderful. The location was fun. I would definitely stay there again.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Abhishek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the middle of the town, still quite close to the hotel zone. Rooms are very comfortable and the Staff is very friendly.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities
Clean room and great staff. Felt very safe
Stayed 1 night in Jan 2026
Verified review

6/10 Okay

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness location except for the parking. We are only there a couple nights that was great. Regards
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Belsie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and the facility very clean!
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Yusniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel l, true hidden gem
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located near Market 28 and Walmart, with several great cafés within walking distance. The staff are incredibly friendly, helpful, and accommodating. When I lost my phone (completely my own fault), everyone went above and beyond to assist me, especially the reception team. Their kindness and professionalism made a stressful situation much easier to handle, especially as an English speaker with little to no knowledge of Spanish. I truly appreciated their support and hospitality throughout the experience. I highly recommend this hotel and would happily stay here again!
Stayed 8 nights in May 2026
Verified review

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities
Modern, clean hotel in good location. Friendly, helpful staff.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Flavia

Liked: Cleanliness, staff & service, property conditions & facilities
Modern facility, excellent service and maintenance/ cleanliness at a reasonable price. Great place to stay!
Stayed 7 nights in Sep 2025
Verified review

10/10 Excellent

Pierre-Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like the place and location near the market. Clean place with comfortable amenities.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Chinching

“I had a great stay at Hotel 28. The rooms were clean, the atmosphere was friendly, and the manager Jose and staff were very helpful. I’d definitely recommend it to other travelers.”
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great new hotel
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

oscar j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay quiet safe beds really comfortable staff very helpful and friendly alot of restaurant close by
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Elton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and friendly staff. Very welcoming.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Linh

Liked: Cleanliness, amenities, property conditions & facilities
Staff are super nice. Room is good. However a lot of small flies in the room and bathroom.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

MARCO ANTONIO

Liked: Cleanliness, amenities, property conditions & facilities
excelente
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little property. AC worked great. Staff were very friendly and helpful. Some issues at certain times where there was no water, but for us was not an issue.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel, Francisco the manager was very nice and professional will be staying here again soon.
Stayed 1 night in Aug 2025