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Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

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Photo gallery for Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

View from room
Free minibar, in-room safe, desk, blackout drapes
On the beach, beach cabanas, sun loungers, beach umbrellas
On the beach, beach cabanas, sun loungers, beach umbrellas
8 restaurants; breakfast, lunch, and dinner served

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi

Explore the area

View in a map
Blvd. Kukulcan, Manzana 51, Lote. 7, Hotel Zone, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪3 min walk‬
  • Place, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
    ‪1 min drive‬

Room options

View all photos for Turquoize Ocean Front Master Double

Free minibar, in-room safe, desk, blackout drapes

Turquoize Ocean Front Master Double

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 690 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Turquoize Sky Ocean Front Master Double

Free minibar, in-room safe, desk, blackout drapes

Turquoize Sky Ocean Front Master Double

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 689 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Turquoize Sky Ocean Front Master King

Free minibar, in-room safe, desk, blackout drapes

Turquoize Sky Ocean Front Master King

9.8 out of 10
Exceptional
(23 reviews)
  • Ocean view
  • 689 sq ft
  • Sleeps 3
  • Free WiFi

View all photos for Turquoize Sky Swim Up Ocean Front Master Double

A balcony with a view of the ocean, two chairs, a small table with a vase, and a bathtub.

Turquoize Sky Swim Up Ocean Front Master Double

  • Ocean view
  • 690 sq ft
  • Sleeps 4
  • Free WiFi

View all photos for Turquoize Sky Swim Up Ocean Front Master King

A hotel room with a large bed, a desk, a chair, a sofa, and a view of the ocean.

Turquoize Sky Swim Up Ocean Front Master King

  • Ocean view
  • 690 sq ft
  • Sleeps 3
  • Free WiFi

View all photos for Turquoize Ocean Front Master King

Free minibar, in-room safe, desk, blackout drapes

Turquoize Ocean Front Master King

9.8 out of 10
Exceptional
(26 reviews)
  • Ocean view
  • 690 sq ft
  • Sleeps 3
  • Free WiFi

View all photos for Turquoize Ocean Front Master Double

A modern hotel room with a glass partition, a bed, a bedside table with a vase, and a headboard with geometric lighting.

Turquoize Ocean Front Master Double

  • Sleeps 2
  • Free WiFi

View all photos for Turquoize Ocean Front Master King

A modern hotel room with a glass partition, a bed, a bedside table with a vase, and a headboard with geometric lighting.

Turquoize Ocean Front Master King

  • Sleeps 2
  • Free WiFi

View all photos for Turquoize Sky Ocean Front Master Double

A modern hotel room with a balcony, a sofa, a coffee table, and a view of the ocean.

Turquoize Sky Ocean Front Master Double

  • Sleeps 2
  • Free WiFi

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About the neighborhood

Cancun

With a stay at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive in Cancun (Zona Hotelera), you'll be steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Gaviota Azul Beach. .This all-inclusive property is 0.4 mi (0.6 km) from Cancun Convention Center and 0.4 mi (0.7 km) from Forum Beach.
View more Resorts in CancunOpens in a new window

What's nearby

  • Gaviota Azul Beach - 3 min walk - 0.2 miles
  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 1 min drive - 0.2 miles

Getting around

  • Cancun Intl. Airport (CUN) - 28 min drive

Restaurants

  • ‪Hooters - ‬7 min walk
  • ‪El Mercado - ‬1 min walk
  • ‪Vips - ‬6 min walk
  • ‪Coral Café - ‬4 min walk
  • ‪Mandala Beach Club - ‬8 min walk

About this property

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive offers 160 air-conditioned accommodations with outdoor private hot tubs and free minibar items. Rooms open to furnished balconies. 48-inch flat-screen televisions come with digital channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottled water. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zen Spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 17 years old are not allowed in the spa.

Make yourself at home in one of the 160 air-conditioned rooms featuring outdoor private hot tubs and flat-screen televisions. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a hot tub, and an outdoor tennis court. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy Italian cuisine at Lorenzo's, one of the property's 8 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 5 bars/lounges or 2 poolside bars.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite.
Lorenzo's - This restaurant specializes in Italian cuisine and serves lunch and dinner.
Bastille - Adults only - This fine-dining restaurant specializes in French cuisine and serves dinner only.
Punta Vista - This bar is located by the pool and specializes in international cuisine.
The Moongate - This restaurant specializes in Asian cuisine and serves dinner only.
Tradewinds - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All non-motorized water sports are included.

Lessons/classes/games

Aerobics
Cooking
Pilates

Entertainment

Onsite entertainment and activities
Onsite live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 2 poolside bars
  • 5 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bastille - Adults only
  • Lorenzo's
  • Punta Vista
  • The Moongate
  • Tradewinds

Things to do

  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Parasailing
  • Sauna
  • Scuba diving
  • Snorkeling
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • Elevator

More

  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Local artist showcase
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with digital channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Information provided by the property may be translated using automated translation tools
This adults-only property is located within the all-ages Hyatt Ziva Cancun resort; common areas and some facilities are shared.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Guests under 17 years old are not allowed in the spa

Property is also known as

Turquoize Hyatt Ziva Cancun Resort
Turquoize Hyatt Ziva Resort
Turquoize Hyatt Ziva Cancun
Turquoize Hyatt Ziva
Turquoize Hyatt Ziva Adults All Inclusive All-inclusive property
Turquoize Hyatt Ziva Cancun Adults All Inclusive
Turquoize Hyatt Ziva Adults All Inclusive
Turquoize at Hyatt Ziva Cancun Adults Only
Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive
Turquoize at Hyatt Ziva Cancun
Turquoize Hyatt Ziva Adults I
Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 820 out of 1000 reviews
Rating 8 - Good. 100 out of 1000 reviews
Rating 6 - Okay. 31 out of 1000 reviews
Rating 4 - Poor. 19 out of 1000 reviews
Rating 2 - Terrible. 30 out of 1000 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great. Food options and quality was wonderful. Butlers took care of us.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Room & staff amazing!
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Lindsey

Liked: Cleanliness, amenities, property conditions & facilities
Staff is incredible. Food amazing. A perfect place for families and adults to co-vacay
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Elzbieta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place for vacation! No matter if you are friends, couple,family with kids ...everyone will be happy here! The stuff was amazingly friendly and helpful ! The place is new fresh super clean! Food amazing! The favorite was French restaurant! we ate there twice. The view from hotel is ocean view no matter where you look:) I miss this place already....
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is Excellent in every way! Would highly recommend.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Yu

Liked: Cleanliness, amenities
Everything was so good, the stuff ,the food, the beach. We have a very wonderful time.
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Alshan

Liked: Cleanliness, amenities, property conditions & facilities
Our butlers Fernanda and Armando were wonderful
Stayed 5 nights in Jan 2026
Verified

8/10 Good

lynda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Actually, we were a llittle surprised by the "families" staying at the resort this year. Kids in the hot tub, a new playground. We stay at the "Turzuoize" where we liked the more "adult" atmostphere in prior years. It turns out that we were paying more money for a rooftop pool. Something I would not have opted to do.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Michael

Very nice clean resort and the staff was exceptional and very friendly
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Mukeshkumar

Liked: Cleanliness, amenities, property conditions & facilities
Amazing Stay
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, amenities
Excelente
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Lucia

Liked: Cleanliness, amenities
Everything was amazing from beach views, food, service, would definitely go back! Made our one year anniversary very memorable!
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Roy

Liked: Cleanliness, amenities, property conditions & facilities
From the time we arrived to the time we left was absolutely seamless. Staff from concierge to house keeping were terrific. 6 nights not enough time to do half of the activities available will be planning a trip back.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Khalil

Liked: Cleanliness, amenities, property conditions & facilities
Room was amazing and our Butler Miguel was beyond stellar. All Turquoize staff were incredible
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

aram

Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing. The staff were truly exceptional !
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Wayne

Liked: Cleanliness, amenities
Can’t say enough about this amazing resort. My wife and I are bought celiac They went above and beyond to cater for our needs and the food was amazing The pool on the beaches are the next level. Organizing trip for next year.
Stayed 5 nights in Dec 2025
Verified

8/10 Good

Osama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great experience and friendly staff.
Stayed 5 nights in Oct 2025
Verified

6/10 Okay

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Turquoise was not worth the upgrade . Deceptive that this was adults only.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

JOON YONG

Good
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

NELSON FRANCISCO MOLINA

Liked: Cleanliness, amenities, property conditions & facilities
Spotless Room, Outstanding Staff: Starting with Ms Norma. our housekeeping, Miguel and David excellent Butlers, and ghe bell man Mr. Angel. Excellent Service- A 5 Star Resort
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

jonathan

Amzing
Stayed 6 nights in Dec 2025
Verified

8/10 Good

Sabina

Not really adult only
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Melaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing! One of the best hotels I have ever been to!
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

ZONG YUAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, good foods and staff are very friendly!
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Scarlett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, food and location
Stayed 4 nights in Sep 2024