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Altitude at Krystal Grand Cancun - All inclusive

Property class: 4.5

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Photo gallery for Altitude at Krystal Grand Cancun - All inclusive

4 outdoor pools, sun loungers
Terrace/patio
Altitude Corner Suite Partial View | Minibar, in-room safe, desk, soundproofing
View from property
Poolside bar

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • All inclusive
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Boulevard Kukulcan km 8.5, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪1 min walk‬
  • Place, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
    ‪1 min drive‬

Room options

View all photos for Altitude Suite Ocean Front

Minibar, in-room safe, desk, soundproofing

Altitude Suite Ocean Front

  • Sleeps 2

View all photos for Altitude Corner Suite Ocean Front

Minibar, in-room safe, desk, soundproofing

Altitude Corner Suite Ocean Front

  • Sleeps 2

View all photos for Altitude Master Suite

Minibar, in-room safe, desk, soundproofing

Altitude Master Suite

  • Sleeps 2

View all photos for Altitude Suite Double

Altitude Suite Double | Living area | Flat-screen TV

Altitude Suite Double

8.4 out of 10
Very good
(29 reviews)
  • City view
  • 548 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Altitude Corner Suite Partial View

Altitude Corner Suite Partial View | Minibar, in-room safe, desk, soundproofing

Altitude Corner Suite Partial View

7.2 out of 10
Good
(5 reviews)
  • Partial ocean view
  • 603 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite Ocean Front

Altitude Suite Ocean Front | Living area | Flat-screen TV

Altitude Suite Ocean Front

8.8 out of 10
Excellent
(57 reviews)
  • Ocean view
  • 548 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite Ocean Front

Altitude Corner Suite Ocean Front | Minibar, in-room safe, desk, soundproofing

Altitude Corner Suite Ocean Front

9.0 out of 10
Wonderful
(18 reviews)
  • Ocean view
  • 603 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Master Suite

Altitude Master Suite | Minibar, in-room safe, desk, soundproofing

Altitude Master Suite

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1055 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard

Minibar, in-room safe, desk, soundproofing

Room Standard

  • 473 sq ft
  • Sleeps 2

View all photos for Suite Standard with Sea View

Minibar, in-room safe, desk, soundproofing

Suite Standard with Sea View

  • 548 sq ft
  • Sleeps 2

View all photos for Suite Standard with Ocean View

Minibar, in-room safe, desk, soundproofing

Suite Standard with Ocean View

  • 548 sq ft
  • Sleeps 2

View all photos for Suite Master with Ocean View

Minibar, in-room safe, desk, soundproofing

Suite Master with Ocean View

  • 548 sq ft
  • Sleeps 4

View all photos for Altitude Suite Double

Minibar, in-room safe, desk, soundproofing

Altitude Suite Double

  • Sleeps 2

View all photos for Altitude Corner Suite Partial View

Minibar, in-room safe, desk, soundproofing

Altitude Corner Suite Partial View

  • Sleeps 2

Suite Standard with Ocean View

  • 548 sq ft
  • Sleeps 2

View all photos for Room Standard with Street View

Minibar, in-room safe, desk, soundproofing

Room Standard with Street View

  • 473 sq ft
  • Sleeps 4

View all photos for Guestroom

Spa | Couples treatment rooms, body treatments, hydrotherapy, aromatherapy

Guestroom

  • Sleeps 3

View all photos for Standard

Spa | Couples treatment rooms, body treatments, hydrotherapy, aromatherapy

Standard

  • Sleeps 2

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Krystal Grand Cancun All Inclusive
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  • Pool
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3.7 out of 5, Good, 1,001 reviews
$247 nightly
The price is $304
May 11 - May 12
Total with taxes and fees
Krystal Grand Cancun All Inclusive

About the neighborhood

Cancun

With a stay at Altitude at Krystal Grand Cancun - All inclusive in Cancun (Zona Hotelera), you'll be steps from Gaviota Azul Beach and 5 minutes by foot from Cancun Convention Center. .This all-inclusive property is 0.3 mi (0.5 km) from Forum Beach and 0.3 mi (0.6 km) from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.1 miles
  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 1 min drive - 0.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive

Restaurants

  • ‪Hooters - ‬5 min walk
  • ‪Mandala - ‬5 min walk
  • ‪Mandala Beach Club - ‬7 min walk
  • ‪Lobby Bar - ‬2 min walk
  • ‪Vips - ‬4 min walk

About this property

Altitude at Krystal Grand Cancun - All inclusive

Altitude at Krystal Grand Cancun - All inclusive offers 100 air-conditioned accommodations with minibars and espresso makers. Rooms open to balconies. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Beach House Spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Make yourself at home in one of the 100 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor pools, a steam room, and a fitness center. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Enjoy Italian cuisine at Risotto, one of the property's 8 restaurants, or stay in and take advantage of the room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 6 bars/lounges. A complimentary cooked-to-order breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free valet parking is available onsite.
A complimentary cooked-to-order breakfast is served each morning between 7:00 AM and 11:00 AM.
Risotto - This restaurant specializes in Italian cuisine and serves dinner only.
Ayami - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Le Délice - This restaurant specializes in French cuisine and serves dinner only. Open select days.
Take a Bite - Onsite coffee shop. Open daily.
Altitude Lounge - This restaurant serves breakfast only. Open daily.
Room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • 6 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Altitude Lounge
  • Ayami
  • Le Délice
  • Risotto
  • Take a Bite

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Steam room
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Altitude Krystal Grand Punta Cancun All Inclusive
Altitude Krystal Grand Punta All Inclusive
Altitu Krystal Punta Inclusiv

Altitude at Krystal Grand Cancun - All inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 440 out of 833 reviews
Rating 8 - Good. 172 out of 833 reviews
Rating 6 - Okay. 93 out of 833 reviews
Rating 4 - Poor. 56 out of 833 reviews
Rating 2 - Terrible. 72 out of 833 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very courteous and always available to help as quickly as they could. The food was amazing! The room was spotless, and the bed was so comfortable. We can’t wait to go back!
Stayed 4 nights in Jan 2026

10/10 Excellent

Justin

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 4 nights in Jan 2026

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Great resort. Amazing staff and fantastic beach!
Stayed 3 nights in Jan 2026

10/10 Excellent

Daylen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
El hotel muy lindo pero la piscina el agua es demasiado fría y no se puede difrutar por lo demás muy bien buena atención.
Stayed 3 nights in Jan 2026

2/10 Terrible

Holden

Traveled with group, Traveled with family
Disliked: Amenities
The room was comfortable with a firm bed for when I went to sleep but, the reason I am disappointed with my decision to stay at Krystal Grand Cancun is because they didn’t have anyone who spoke English to make my stay a little less complicated when asking questions. Also, I almost fell three different times in separate areas of the resort because of the rain and the slippery floors that are throughout the resort.
Stayed 3 nights in Jan 2026

8/10 Good

Doris

Stayed 2 nights in Jan 2026

4/10 Poor

Brandon Wade

Altitude: Checked in on a Sunday. Two minutes after checking in we were told we would be getting a tour. A lady took us to a paper property map, asked about massages, excursions and then what time did we want breakfast 9 or 10? What? For the timeshare. What timeshare? No, not interested. Tried all week to make reservations at the specialty restaurants. Nope. Not available. Went to two restaurants which didn’t require reservations. 1.5 hr wait for both. No thanks. Finally complained and were able to go to the hibachi. Food was fabulous and the cook was amazing! Also the bartender in the Altitude, Jahir is fantastic! Keep in mind, we were there Sunday to Friday.
Stayed 5 nights in Jan 2026

10/10 Excellent

Samma

Stayed 3 nights in Jan 2026

10/10 Excellent

Miguel Angel Arredondo

Stayed 5 nights in Jan 2026

10/10 Excellent

TOSHIO

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good
Stayed 3 nights in Dec 2025

4/10 Poor

Ainsley

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2025

8/10 Good

Charles

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Facilities are good, the food is iffy.
Stayed 3 nights in Dec 2025

10/10 Excellent

shyama

Liked: Cleanliness, property conditions & facilities
I enjoyed my staff overall. Friendly staff very clean. The beach was very close n clean. My only complaint is that the buffet food was not good at all. Not enough variety. No vegan or sugar free options for vegan options. Food did not look or taste good. The restaurant were amazing.
Stayed 7 nights in Dec 2025

6/10 Okay

Joshua

Stayed 4 nights in Dec 2025

8/10 Good

Guillermo

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The ocean front room and beach are exceptional. Italian and French restaurants are great, friendly staff, had a great vacation. Will return to this Hotel for a longer stay next time
Stayed 7 nights in Dec 2025

8/10 Good

Maria Lourdes

Traveled with family
Liked: Cleanliness, property conditions & facilities
Clean room
Stayed 3 nights in Dec 2025

10/10 Excellent

Irving I

Stayed 4 nights in Nov 2025

10/10 Excellent

Mike

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
The staff was very friendly. The amenities were great and the food was amazing.
Stayed 3 nights in Nov 2025

2/10 Terrible

Byungwook

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a very large ventilation unit behind the hotel, and the noise from it made our stay extremely unpleasant. I asked to change rooms, but I was told that because we booked through Expedia, we would have to pay an additional fee to move to the other side. It was very frustrating that they kept blaming everything on Expedia.
Stayed 4 nights in Nov 2025

4/10 Poor

Yulya

Stayed 7 nights in Nov 2025

8/10 Good

Rebecca

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes amazing beach view from my room.
Stayed 5 nights in Nov 2025

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. Reyna did a great job.
Stayed 6 nights in Nov 2025

10/10 Excellent

Miguel

Stayed 6 nights in Oct 2025

10/10 Excellent

angela

Liked: Cleanliness, amenities, property conditions & facilities
Very nice clean property and great location for calm beach
Stayed 3 nights in Oct 2025