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Melia Casa Maya Cancun All Inclusive

4.0 star property

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Terrace/patio
Property video
4 restaurants, lunch served, local cuisine
The Level Room Swim Up | View from room
4 restaurants, lunch served, local cuisine

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • All inclusive
  • Spa
  • Parking included
  • Free WiFi
$482
$394 nightly
$482 total
Total with taxes and fees
Mar 6 - Mar 7

Explore the area

View in a map
Blvd. Kukukcan KM 5.5, Cancun, QROO, 77500
  • Place, Langosta Beach
    ‪1 min walk‬
  • Place, Tortuga Beach
    ‪17 min walk‬
  • Place, Playa Tortugas
    ‪3 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪35 min drive‬

Room options

View all photos for Melia Room, Room, Ocean View

Melia Room, Room, Ocean View | Down comforters, minibar, soundproofing, iron/ironing board

Melia Room, Room, Ocean View

8.4 out of 10
Very good
(25 reviews)
  • Ocean view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Room Swim Up

The Level Room Swim Up | View from room

The Level Room Swim Up

  • Ocean view
  • 441 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Melia Suite Ocean View

Melia Suite Ocean View | Down comforters, minibar, soundproofing, iron/ironing board

Melia Suite Ocean View

9.6 out of 10
Exceptional
(17 reviews)
  • Ocean view
  • 872 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Suite Swim Up

The Level Suite Swim Up | View from room

The Level Suite Swim Up

  • Ocean view
  • 872 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for The Level, Suite, Ocean View

The Level, Suite, Ocean View | Down comforters, minibar, soundproofing, iron/ironing board

The Level, Suite, Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 872 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Grand Suite

View from room

The Level Grand Suite

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 1119 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Twin Beds

View all photos for The Level, Room, Ocean View

The Level, Room, Ocean View | Down comforters, minibar, soundproofing, iron/ironing board

The Level, Room, Ocean View

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Room Standard with Ocean View

Down comforters, minibar, soundproofing, iron/ironing board

Room Standard with Ocean View

  • 441 sq ft
  • Sleeps 4

View all photos for Suite Junior with Ocean View

Down comforters, minibar, soundproofing, iron/ironing board

Suite Junior with Ocean View

  • 871 sq ft
  • Sleeps 5

View all photos for Room Superior with Ocean View

Down comforters, minibar, soundproofing, iron/ironing board

Room Superior with Ocean View

  • 441 sq ft
  • Sleeps 4

View all photos for Suite Superior with Ocean View

Down comforters, minibar, soundproofing, iron/ironing board

Suite Superior with Ocean View

  • 871 sq ft
  • Sleeps 5

View all photos for Suite Superior with Ocean View

Down comforters, minibar, soundproofing, iron/ironing board

Suite Superior with Ocean View

  • 871 sq ft
  • Sleeps 5

View all photos for Family Suite -8 guests- Superior with Ocean View

Down comforters, minibar, soundproofing, iron/ironing board

Family Suite -8 guests- Superior with Ocean View

  • 1119 sq ft
  • Sleeps 10

Room Standard with Ocean View

  • 441 sq ft
  • Sleeps 1

Suite Junior with Ocean View

  • 871 sq ft
  • Sleeps 1

Suite Superior with Ocean View

  • 871 sq ft
  • Sleeps 1

Suite Superior with Ocean View

  • 871 sq ft
  • Sleeps 1

Family Suite -8 guests- Superior with Ocean View

  • 1119 sq ft
  • Sleeps 1

Room Superior with Ocean View

  • 441 sq ft
  • Sleeps 1

View all photos for Room Standard

Down comforters, minibar, soundproofing, iron/ironing board

Room Standard

9.6 out of 10
Exceptional
(4 reviews)
  • 419 sq ft
  • Sleeps 4

View all photos for Apartment Standard

Down comforters, minibar, soundproofing, iron/ironing board

Apartment Standard

10.0 out of 10
Exceptional
(1 review)
  • 882 sq ft
  • Sleeps 6

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About the neighborhood

Cancun

With a stay at Melia Casa Maya Cancun All Inclusive in Cancun (Zona Hotelera), you'll be a 1-minute drive from Langosta Beach and 6 minutes from Cancun Convention Center. .This all-inclusive property is 4.9 mi (7.9 km) from La Isla Shopping Mall and 5.2 mi (8.4 km) from Ultramar Ferry Puerto Juárez.

What's nearby

  • Langosta Beach - 1 min walk - 0.1 miles
  • Nichupté Lagoon - 2 min walk - 0.1 miles
  • Escénica Tower - 14 min walk - 0.8 miles
  • Tortuga Beach - 17 min walk - 0.9 miles
  • Playa Tortugas - 3 min drive - 1.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 33 min drive

Restaurants

  • ‪Breakfast - ‬7 min walk
  • ‪Lobby Bar - ‬1 min walk
  • ‪Restaurant Dos Lunas - ‬10 min walk
  • ‪Swim-up Bar - ‬6 min walk
  • ‪The White Box Gastrobar - ‬9 min walk

About this property

Melia Casa Maya Cancun All Inclusive

Family-friendly property on the beach, with 2 outdoor pools
Melia Casa Maya Cancun All Inclusive offers 260 accommodations with minibars and coffee/tea makers. Beds feature down comforters. 55-inch flat-screen televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, facials, and body treatments.
Make yourself at home in one of the 260 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include phones and coffee/tea makers, and housekeeping is provided daily.
Pamper yourself with onsite massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools, a complimentary water park, and a 24-hour fitness center. This property also features complimentary wireless internet access, concierge services, and babysitting. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).
Satisfy your appetite with local cuisine at Merkado, one of the property's 4 restaurants. Need to unwind? Take a break with a tasty beverage at one of the 3 bars/lounges.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
Merkado - This restaurant specializes in local cuisine.
Lobby Bar Boreal - Onsite lobby lounge. Open daily.
Cape Nao - This restaurant overlooks the ocean and specializes in international cuisine. Open daily.
Casa Nostra - This restaurant specializes in Italian cuisine. Open daily.
The Grill - This restaurant serves lunch only. Open daily.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Airport shuttle available
  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • 3 bars/lounges
  • 4 restaurants

Restaurants on site

  • Cape Nao
  • Casa Nostra
  • Lobby Bar Boreal
  • Merkado
  • The Grill

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free water park
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Babysitting
  • Children's games
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages
  • Facials

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (71 inch wide door)
  • Pool access ramp on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 8 floors
  • Communal living room
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property

Property is also known as

Casa Maya
Casa Maya Cancun
Casa Maya Hotel
Hotel Casa Maya
Hotel Casa Maya Cancun
Maya Casa
Cancun Casa Maya
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Imperial Fiesta Club Hotel Casa Maya

Melia Casa Maya Cancun All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 194 out of 403 reviews
Rating 8 - Good. 103 out of 403 reviews
Rating 6 - Okay. 56 out of 403 reviews
Rating 4 - Poor. 22 out of 403 reviews
Rating 2 - Terrible. 28 out of 403 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2025

10/10 Excellent

Liya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms nice balcony view staff very nice. I wanna say thank you so much in dining area one person his name is Pascual very nice person to help us!!! And another person his name is Natanael He working in a beach area. He’s actually very nice to help us. He’s doing very good job.
Stayed 2 nights in Nov 2025

10/10 Excellent

Alexia

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Staff was excellent, super welcoming and nice. View was gorgeous. First time in Cancun and Meliá casa maya was the greatest experience ever.
Stayed 7 nights in Nov 2025

4/10 Poor

Milos

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
We didn’t have a good experience and will not go back to this resort. The only positive thing out of the whole stay was the staff. Resort, if you could call it that is small. All the shows they have planned throughout the week happen inside of the lobby area. Idk if you’ve ever been in a normal resort which always has a dedicated area for performances, but this one does not. The pool is a long rectangular that has a small shallow area, which is ok for kids but it’s not a dedicated kids pool. The water park is not great either, especially the smaller kids one. When you go down the slide you basically fall on your butt on a concrete with shallow water. My kids went down once and said it hurts too much. Food choices were not much better, I can’t say I enjoyed anything other than breakfast, but how hard is it to make egg omelet and bacon? We haven’t had a chance to visit the steakhouse restaurant bc they were booked the 3 nights we were there. We visited Italian and Mediterranean which were ok but nothing to rave about. The weather was bad as well with rain and strong wind the entire time we were there, I know that’s not the resorts fault and I’m not blaming it on them, but there was nothing to keep people entertained. My suggestion is look for something else to book. There’s plenty of resorts to choose from. Hope this helps. I’d like to mention Yulissa, Oscar and Ivan out of the staff, but like I said all the workers were super nice and helpful
Stayed 3 nights in Nov 2025

10/10 Excellent

Tania Patricia

Stayed 4 nights in Nov 2025

10/10 Excellent

Cristopher

Traveled with partner
Liked: Cleanliness, property conditions & facilities
La comida, y las actividades es algo maravilloso.
Stayed 5 nights in Nov 2025

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and good staff. Luis from the Beach was friendly and provided us great service, along with the rest of the crew.
Stayed 8 nights in Nov 2025

8/10 Good

JORGE

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In general was good. In reference with others Meliá Hotels this one does not offer the variety of food and facilities of others. The staff in general is very good.
Stayed 4 nights in Nov 2025

6/10 Okay

Cordel Joy

Traveled with family
Liked: Cleanliness
The rooms smell musty, maybe mold? The entire hotel except the reception area and bar had an overpowering musty smell. They placed plugged in air fresheners in the reception area to mask the smell. Staff were very friendly and polite! The food selection was better than most hotels. The entertainment was lacking.
Stayed 5 nights in Nov 2025

6/10 Okay

Nouman

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Rooms were great and spacious. Service was great from majority of the staff. Food was underwhelming because of only 2 restaurants which means the buffet should’ve been bigger but no the buffet was one of the smallest I’ve ever seen. The waterpark was great for the kids and adults. The pool was also great for kids as it has a shallow section. The beach on the north side of the strip is more of a bay so it’s calm without any waves (good for kids but not good if you’re looking for waves).
Stayed 6 nights in Nov 2025

6/10 Okay

SIGNE L, Boise

Liked: Cleanliness, amenities, property conditions & facilities
The staff was courteous. The stove top in room 1418 needs some much needed cleaning or possibly needs to be replaced, it has been trashed and will some be unusable if not taken care of.
Stayed 7 nights in Nov 2025

6/10 Okay

Liliana

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Increase restaurant option and night entertainment. Not a resort more like a hotel
Stayed 6 nights in Nov 2025

2/10 Terrible

Mirza Salman

Stayed 6 nights in Nov 2025

4/10 Poor

Vilma A

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Good was awful, buffet is small, Italian restaurant was almost inedible. After our reservation we had to go to the buffet to eat because we couldn’t eat any of the dishes we ordered. Staff is very rude, we never felt like we were on an all inclusive because there were so many limitations. Bar doesn't open until after 11, breakfast doesn’t start until after 7, at one point during the day there is nothing to snack on. The hotel is WAYYY understaffed making the employees bitter. Bad hotel management altogether. There were only 2 elevators and 1 was broken the entire week we were there. Stairwell was unsafe to walk up and down, very damp and slippery. The only reason I’m not giving this 0 stars is because the beach was nice and the cleaning ladies were very helpful and nice as well. Even the shows were subpar. You also are told to return beach and pool towels or you will be charged but they don’t charge you, they use scare tactics to get you to return towels because they don’t have a towel service. Never truly felt welcomed. For sure will stay at a different hotel in the future, this was our first Cancun experience and we were so disappointed.
Stayed 6 nights in Nov 2025

10/10 Excellent

Antonietta

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful large rooms, attentive staff , high end food and beautiful pool and beautiful beach
Stayed 5 nights in Nov 2025

10/10 Excellent

Sheryl

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This resort was absolutely amazing. The pictures on the website does not do the ambience any justice. From the moment we arrived at the resort until we arrive back at the airport, we were waited on hand and foot. The concierge was amazing, the staff was amazing, and the food was great. we chose this resort to celebrate both birthdays and our anniversary, which was a great choice. Every day the hotel provided us with celebration treats to include chocolate, covered strawberries, fruits, and complementary bottles of champagne with champagne flutes.b We stayed for three nights and four days and could not have chosen a better resort. The room was thoroughly clean and we receive room service every day of our stay. We indulge in booking a swim out room, which was absolutely amazing. The only downside was that the water in the swim out pool was freezing cold. The community pool Water was a bit warmer. If I had to recommend one thing about this resort, I would recommend that they make the swim out pools heated.
Stayed 3 nights in Oct 2025

4/10 Poor

vilma patricia

Stayed 6 nights in Nov 2025

8/10 Good

YUE

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful service
Stayed 18 nights in Oct 2025

10/10 Excellent

SRINU BABU

Stayed 7 nights in Oct 2025

2/10 Terrible

Gentian

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
worst experience ever! Avoid at all cost. EVEN IF IT WAS FREE I WOULD NEVER EVER GO BACK super short staffed & staff will do anything to not work
Stayed 7 nights in Aug 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
The resort was very beautiful. The staff did an amazing job and the food was fantastic with a range of options available. We stayed at "The Level" which included a number of additional perks such as a couple additional dining options. I don't know if it was entirely worth the additional costs, but for us it was nice to be able to have full access rather than the limitations of the cheaper rooms. We loved the pool, beach and waterpark. In terms of improvements, I would love to see better quality of desserts as they were all under par, as well as additional dining options. I was craving real Mexican tacos but it seemed that they were only really available at breakfast. We would absolutely return to this resort though, we had an amazing time.
Stayed 7 nights in Oct 2025

10/10 Excellent

Jeffrey R

Liked: Cleanliness, property conditions & facilities
Every thing about this place was great! Very clean and it shows with the staffs pride that goes into there work!
Stayed 6 nights in Oct 2025

6/10 Okay

MONICA

Stayed 4 nights in Jul 2025

10/10 Excellent

Yin Sim

Stayed 7 nights in Oct 2025

10/10 Excellent

Charles Albert

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel, property, staff and restaurants were above all expectations. The balcony was nice in the morning, but we could not enjoy it during the afternoon or evening because of the restaurant ventilation being directly below. I can’t say enough about the wonderful staff.
Stayed 6 nights in Oct 2025