Compare Business Hotels in Auburndale

"ormal Complaint – Safety Hazards, Misrepresented Amenities, and Multiple Maintenance Failures During Stay I am submitting a formal complaint regarding our stay at your resort, which has been significantly impacted by safety hazards, undisclosed construction, non-functional amenities, and multiple maintenance failures within our unit. We chose this resort expecting a relaxing family stay, however our experience has been extremely disappointing and, in some instances, concerning from a safety standpoint. The following issues occurred during our stay: • On our first day at the resort, a large piece of metal soffit material blew off the roof during construction and nearly struck us. This was extremely alarming and represents a serious safety concern. • Our initial room was surrounded by active construction and renovation work that was not clearly disclosed at the time of booking. The area had construction materials, dust, and significant visual disruption. • We requested to move rooms due to the construction environment and were relocated. Unfortunately, the replacement unit also had multiple maintenance issues. • The upstairs bathtub does not properly fill. • The downstairs toilet is leaking. • The coffee machine in the unit is broken. • Lighting in our son’s room was not functioning, requiring us to unscrew bulbs to troubleshoot the issue. • Several electrical outlets in the unit do not work. • We requested additional blankets and were told they would be p"

"Pool was cold."

"Clean breakfast Pool"

"Really enjoyed our stay here! Great location, close to everything. Very nice pools and golf course. Every sraff member was friendly and welcoming!! This will be the place we stay at when were in town!!! Thank you for a great stay!!"

"This place was great, and what a value."

"Room shower could be cleaner. Staff was super nice. Very family friendly. Playgrounds can use some remodeling "