Compare Arcade Hotels in Zephyr Cove

"1st let me start with a front desk I originally talked to. She was so rude. I came here to celebrate my 50th birthday. I was given a room with zero view even though they were empty that day with room choices. The room never got warm, the water never got warm after snowboarding all day I just expected some hot water. I went down and complained and then when I returned that night the water was hot. Like the hot water was never turned on in my room. The bed was so uncomfortable I could hardly sleep. If was my 50th birthday and y’all never made it special. I ultimately got the resort fee taken off by a kind man at the front desk on my check out day. Thank you to him for making it up to me. "

"Close to skiing, very large and nice room. Staff at the front desk and restaurant need to work on customer service skills."

"The worst parts of this property was the parking lot issues and they staff's attention to the issue. The parking "cards" seldom worked and, although they were "re-scanned" by staff 5 times during our 2 day stay, it was a true "hit-and-miss adventure. Staff was very aggressive with her attitude towards my wife the first time she went to complain."

"Excellent staff at check in. Nice room and great location."

"No Amenities and ridiculous resort fee"

"The front desk lady seems wasn’t that happy for her position to work there. Literally no welcome or anything no little chit-chat while doing the check in or so she’s just look like AI or better yet the AI much better. Didn’t even explain the garage key or any activity like a voucher or something and that’s very unsettling. Somehow the hotel room was great!!!! "