Compare Spa Resorts & Hotels in Genoa

"Bed was ok. Climate control did not work, however they did address quickly - got ac to cool, but it did not shut off at temp, so room got very cold, could only shut off. Staff non-existent after 10pm. There was very loud people/group, by 1am I finally tried to reach staff: front desk, security, operator - no one answered."

"Nice hotel,good location and clean "

"The breakfast was very good, but crowded. The staff was friendly. The people in the room next to us were a little loud. "

"I’m struggling to understand what the $30/day “resort fee” actually covered. There were none of the amenities you’d expect—no valet, no room service, and no housekeeping during our stay. We also couldn’t connect to Prime Video or Netflix on the TV, which is pretty standard at most places we stay, so that was frustrating. I called the front desk to request extra coffee (since there’s no room service), and it never showed up. On top of that, there was ongoing renovation that wasn’t clearly communicated ahead of time, which definitely impacted the overall experience. That said, on a positive note, the room itself was very updated, modern, and extremely clean. Given the lack of services and the inconvenience, the resort fee feels completely unjustified. If it’s meant to cover something specific, it certainly wasn’t clear or noticeable during our stay. We WILL NOT be returning."

"The hotel was great & the breakfast & Happy Hour drinks & appetizers at the restaurant were fantastic! I will definitely stay here again! "

"Staff was accommodating and very friendly. Room was spacious, clean and comfortable"