See all properties

Candlewood Suites West Springfield by IHG

2.5 star property

Choose dates to view prices

Photo gallery for Candlewood Suites West Springfield by IHG

Exterior
Studio Suite, 2 Double Beds | Desk, blackout drapes, soundproofing, iron/ironing board
Indoor pool
Exterior
Gazebo

Reviews

8.4 out of 10
Very good

Popular amenities

  • Kitchen
  • Pet friendly
  • Gym
  • Parking included
$96
$84 nightly
$96 total
Total with taxes and fees
Jan 4 - Jan 5, 2026

Explore the area

View in a map
572 Riverdale St, West Springfield, MA, 01089
  • Place, Big E
    ‪13 min walk‬
  • Place, Connecticut River
    ‪1 min drive‬
  • Place, Olympia Ice Center
    ‪2 min drive‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪26 min drive‬

Room options

View all photos for Studio Suite, 1 Queen Bed, Accessible Bathtub (Mobility)

Desk, blackout drapes, soundproofing, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible Bathtub (Mobility)

8.6 out of 10
Excellent
(14 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Roll-in Shower (Mobility Accessible)

Desk, blackout drapes, soundproofing, iron/ironing board

Suite, 1 Bedroom, Roll-in Shower (Mobility Accessible)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

Desk, blackout drapes, soundproofing, iron/ironing board

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds

Studio Suite, 2 Double Beds | Desk, blackout drapes, soundproofing, iron/ironing board

Studio Suite, 2 Double Beds

9.0 out of 10
Wonderful
(43 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite

Desk, blackout drapes, soundproofing, iron/ironing board

Studio Suite

  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

Desk, blackout drapes, soundproofing, iron/ironing board

Studio Suite, 1 Queen Bed

8.6 out of 10
Excellent
(32 reviews)
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Indoor pool
Comfort Inn & Suites West Springfield
  • Pool
  • Hot Tub
  • Parking included
  • Free WiFi
3.8 out of 5, Good, 902 reviews
$100 nightly
The price is $115
Dec 28 - Dec 29
Total with taxes and fees
Comfort Inn & Suites West Springfield

About the neighborhood

West Springfield

When you stay at Candlewood Suites West Springfield by IHG in West Springfield, you'll be in the business district, within a 5-minute drive of MassMutual Center and MGM Springfield. .This hotel is 3.4 mi (5.4 km) from Naismith Memorial Basketball Hall of Fame and 6.6 mi (10.6 km) from Six Flags New England.

What's nearby

  • Cinemark West Springfield 15 - 8 min walk - 0.5 miles
  • Q Pin 2's - 8 min walk - 0.5 miles
  • Big E - 13 min walk - 0.7 miles
  • Connecticut River - 1 min drive - 0.5 miles
  • Olympia Ice Center - 2 min drive - 1.6 miles

Getting around

  • Springfield Union Station - 10 min drive
  • Bradley Intl. Airport (BDL) - 28 min drive

Restaurants

  • ‪Cumberland Farms - ‬2 min drive
  • ‪puerto rico bakery 1 - ‬4 min drive
  • ‪Wood-N-Tap - ‬15 min walk
  • ‪McDonald's - ‬10 min walk
  • ‪Chili's Grill & Bar - ‬20 min walk

About this property

Candlewood Suites West Springfield by IHG

Hotel in West Springfield with a 24-hour fitness center and a 24-hour business center
Candlewood Suites West Springfield by IHG offers 71 air-conditioned accommodations with DVD players and coffee/tea makers. 42-inch LED televisions come with premium cable channels and pay movies. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided weekly.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
Make yourself at home in one of the 71 air-conditioned rooms featuring kitchens with refrigerators and stovetops. 42-inch LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and microwaves, as well as phones with free local calls.
Be sure to enjoy recreational amenities, including an indoor pool, a hot tub, and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a television in a common area.
Satisfy your appetite at the hotel's coffee shop/cafe, or stop in at the snack bar/deli.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium cable channels
  • DVD player
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Stovetop

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
Pitbull dog breeds are not permitted.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 60 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0000503250
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood Suites Hotel West Springfield
Candlewood Suites West Springfield
West Springfield Candlewood Suites
Candlewood Hotel West Springfield
Candlewood Suites West Springfield Hotel
Candlewood West Springfield

Reviews

Candlewood Suites West Springfield by IHG Reviews

8.4

Very Good

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 397 out of 800 reviews
Rating 8 - Good. 233 out of 800 reviews
Rating 6 - Okay. 93 out of 800 reviews
Rating 4 - Poor. 46 out of 800 reviews
Rating 2 - Terrible. 31 out of 800 reviews

Reviews

8/10 Good

Helena

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Sep 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect price & hotel

Perfect for our needs. Clean place, room, pool, etc.
Stayed 1 night in Sep 2025

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

donald

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Latoya

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Sep 2025

10/10 Excellent

Yisachar

Stayed 1 night in Sep 2025

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, comfortable, everything you need. Very helpful staff, convenient location. Will be back
Stayed 1 night in Sep 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

2/10 Terrible

Kayla

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Management absolutely atrocious

Cockroaches seen multiple times. Management extremely rude and disrespectful spent over $1500 to stay there and got treated like I hadn’t paid a dime and was inconveniencing them
Stayed 3 nights in Aug 2025

10/10 Excellent

steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Gregorio

Liked: Staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Emma, Palm Desert

Liked: Cleanliness, staff & service, property conditions & facilities
Regardless of the property condition because it’s outdated, it’s the accommodation and friendliness of the staff matters to me. They happily provided us with our immediate needs. Keep up the good work
Stayed 2 nights in Aug 2025

4/10 Poor

Nicolle

Stayed 1 night in Aug 2025

8/10 Good

Kristin

Traveled with pets
Liked: Staff & service, amenities, property conditions & facilities
I was able to check in early and accomodations were great.
Stayed 2 nights in Aug 2025

10/10 Excellent

cathy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

Angel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Stephanie

The property was fine if you were paying $80 a night but $165! It’s a one-two star hotel.
Stayed 1 night in Aug 2025

8/10 Good

Anderson Nutrition

Business traveler
Liked: Cleanliness, staff & service
The hallways in this building make you feel like you are in a ghetto But the rooms are clean and fairly well appointed Staff are personable and kind This is an extended stay building
Stayed 2 nights in Jun 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2025

10/10 Excellent

Carlos

Stayed 1 night in Aug 2025

10/10 Excellent

Jahimeliz

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the restaurants that were around .
Stayed 1 night in Aug 2025

10/10 Excellent

Tamia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Jason, Middleboro

Stayed 1 night in Aug 2025

10/10 Excellent

Victoria

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again!
Stayed 1 night in Aug 2025

4/10 Poor

Kelly

Disliked: Cleanliness, property conditions & facilities

Not great.

I found a cockroach in the silverware drawer before checking out. When I let the front desk employee know he simply said: ok I’ll let management know. I think at least an apology would be appropriate. The carpet in front of our door was stained and frayed. The whole place seemed like it needed a deep clean. The bed was comfortable. The pool/hot tub, although weirdly in the basement, was ok to spend some time in.
Stayed 1 night in Jul 2025