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Candlewood Suites West Springfield by IHG

2.5 star property

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Photo gallery for Candlewood Suites West Springfield by IHG

A multi-story hotel with a modern facade, large windows, and a well-lit entrance.
Exterior
A hotel room with a dining area, a sofa, a TV, and a kitchen area with a stove.
Indoor pool
A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
The current price is $103
$90 nightly
$103 total
Total with taxes and fees
Aug 9 - Aug 10

Explore the area

View in a map
572 Riverdale St, West Springfield, MA, 01089
  • Place, Cinemark West Springfield 15
    ‪8 min walk‬
  • Place, Big E
    ‪16 min walk‬
  • Place, Olympia Ice Center
    ‪3 min drive‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪30 min drive‬

Room options

View all photos for Studio Suite, 1 Queen Bed, Accessible Bathtub (Mobility)

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Studio Suite, 1 Queen Bed, Accessible Bathtub (Mobility)

8.4 out of 10
Very good
(16 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom, Roll-in Shower (Mobility Accessible)

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Suite, 1 Bedroom, Roll-in Shower (Mobility Accessible)

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom

Desk, blackout drapes, soundproofing, iron/ironing board

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed
  • Free WiFi

View all photos for Studio Suite, 2 Double Beds

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Studio Suite, 2 Double Beds

9.0 out of 10
Wonderful
(50 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Studio Suite

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Studio Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed
  • Free WiFi

View all photos for Studio Suite, 1 Queen Bed

Desk, blackout drapes, soundproofing, iron/ironing board

Studio Suite, 1 Queen Bed

8.6 out of 10
Excellent
(38 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

Similar properties

Exterior
La Quinta Inn & Suites by Wyndham Springfield MA
Metro Center
  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.0 out of 5, Very Good, 1,298 reviews
$119 nightly
The price is $135
Aug 2 - Aug 3
Total with taxes and fees
La Quinta Inn & Suites by Wyndham Springfield MA

About the neighborhood

West Springfield

When you stay at Candlewood Suites West Springfield by IHG in West Springfield, you'll be in the business district, within a 5-minute drive of Big E and MGM Springfield. .This hotel is 6.6 mi (10.6 km) from Six Flags New England and 3.4 mi (5.4 km) from Naismith Memorial Basketball Hall of Fame.

What's nearby

  • Cinemark West Springfield 15 - 8 min walk - 0.5 miles
  • Q Pin 2's - 8 min walk - 0.5 miles
  • Big E - 16 min walk - 0.9 miles
  • Connecticut River - 1 min drive - 0.5 miles
  • Olympia Ice Center - 3 min drive - 1.6 miles

Getting around

  • Springfield Union Station - 11 min drive
  • Springfield Union Station (ZSF) - 11 min drive

Restaurants

  • ‪Cumberland Farms - ‬2 min drive
  • ‪Dunkin' - ‬3 min drive
  • ‪puerto rico bakery 1 - ‬4 min drive
  • ‪McDonald's - ‬11 min walk
  • ‪Wood-N-Tap - ‬15 min walk

About this property

Candlewood Suites West Springfield by IHG

Candlewood Suites West Springfield by IHG offers 71 air-conditioned accommodations with DVD players and coffee/tea makers. 42-inch LED televisions come with premium cable channels and pay movies. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided weekly.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
Make yourself at home in one of the 71 air-conditioned rooms featuring kitchens with refrigerators and stovetops. 42-inch LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and microwaves, as well as phones with free local calls.
Be sure to enjoy recreational amenities, including an indoor pool, a hot tub, and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a television in a common area.
Satisfy your appetite at the hotel's coffee shop/cafe, or stop in at the snack bar/deli.
Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Barbecue grill
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium cable channels
  • DVD player
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Stovetop

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
Pitbull dog breeds are not permitted.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 60 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0000503250
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood Suites Hotel West Springfield
Candlewood Suites West Springfield
West Springfield Candlewood Suites
Candlewood Hotel West Springfield
Candlewood Suites West Springfield Hotel
Candlewood West Springfield

Candlewood Suites West Springfield by IHG Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 465 out of 907 reviews
Rating 8 - Good. 251 out of 907 reviews
Rating 6 - Okay. 99 out of 907 reviews
Rating 4 - Poor. 49 out of 907 reviews
Rating 2 - Terrible. 43 out of 907 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities
This was a great place. Clean and the staff was friendly and welcoming
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Rufus Carter Price

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Excellent fresh brewed coffee in the lobby.
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is friendly and helpful.
Stayed 5 nights in Mar 2026
Verified review

8/10 Good

Mary

Liked: Cleanliness, amenities
The room was clean and staff very nice.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Bruce

Liked: Cleanliness
We stay here several times a year. Staff is always great. Great location. For the price, accommodations are perfect
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Shyravia

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were beautiful and very clean. Staff was amazing.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Micqueale

So nice
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Aiisha

Liked: Cleanliness, staff & service, amenities
The room the staff everything was perfect
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Monique

Liked: Cleanliness, staff & service, amenities
Room was clean and staff was nice
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The was plenty of space in the room with a big comfy chair. They also supplied Dove shampoo, conditioner and body wash which was a pleasant surprise.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Brian

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and staff was friendly.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

William

Liked: Cleanliness, amenities, property conditions & facilities
Very nice room
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Helena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Latoya

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Damian

Liked: Cleanliness, amenities, property conditions & facilities
Nice staff clean room
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love going to candlewood staff are very friendly and the room is clean.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Cynthia

Liked: Cleanliness, property conditions & facilities
Staff was amazing. Loved the jacuzzi.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet & clean & nice room w/full kitchen
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Aline

Liked: Cleanliness
Everything is clean
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The key cards became deactivated easily
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Tasha

Liked: Staff & service
Clean room
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Carlos J

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and big. Check in was quick and staff was friendly.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service
Best front desk staff ever!
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, friendly staff, clean room and comfortable suite.. highly recommend
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

JOHN

Liked: Cleanliness, property conditions & facilities
Great staff
Stayed 1 night in Dec 2025