Compare Hotels with Pools in Wesley Chapel

"Super clean, new hotel with friendly staff. "

"The hotel is lovely with Boho-chic aesthetic and lush greenery. Rooms are spacious and have balconies. Daniel, the front desk manager, was incredibly friendly and welcoming throughout our stay. Unfortunately, the experience went downhill. Maintenance & Room Issues Our room of four women had a completely non-working shower. A maintenance worker came to the room while we were still there and suggested he could come by to turn the shower on and off for us manually. This was completely unacceptable. While we were out for dinner, the team attempted to fix the shower. Daniel proactively tried to contact us to move our rooms, but we didn't see the message until we returned late that night. Upon returning, our shower had been taken apart, making a move mandatory. The night agent was visibly bothered by us and acted as if our situation was an inconvenience. He provided new keys but did not offer a bell cart or help us move; we had to specifically request a cart and move all of our own luggage. Billing & Management Failures Daniel kindly promised to comp our Friday night to make up for the trouble. However, the checkout process was handled poorly: Sunday Checkout: Daniel was off, and the manager on duty, Mitch, had no record of the arrangement. Broken Promise: Mitch assured me my card would not be charged until he spoke with Daniel. Instead, I was charged in full immediately. It has been exactly 7 days since I checked out and still no credit."

"Staff was very accommodating to my large group "

"I killed 3 cockroaches but property’s clean. I realize we are in Fla. so I notified front desk. Only problem I had was a drunk man wondering the parking lot walked up to our patio like he was going to come all the way to door. He was in bushes when I seen him thru the curtain crack. I yell at him thru glass he backed up and let. I notified desk. Their pool bar and complementary drink is non existent. Gyms ok. There are no pool rules. That area was popping with loud teens til 3 am so I don’t recommend ground floor. Staff was pleasant and everything was clean breakfast was decent."

"Pool was beautiful and property was kept up well. Nice and new and clean"

"Would recommend. Stayed one night for a nearby event. Was within walking distance of surrounding attractions. Staff was super friendly and helpful."