Compare Hotels with Hot Tubs in Springbrook

"The room is very tired and there was visible mold throughout the bathroom including the sink, shower and floor. BLEACH would kill this. Floor carpet dirty and our door was left open all day after cleaners attended."

"customer service from management was terrible! They do not value their loyal customers who have stayed there numerous times over 30 years! very disappointing. We love the actual hotel, but after this incident will find it hard to return and they just didn't care!"

"Very good."

"room was quite small and cramped for a standard King "

"Not as expected. Doesn’t meet the standards of a 4 star hotel."

"Our stay could not have been more perfect at this truly 5 star hotel. The staff were more than amazing and accommodating. I love that I received texts if I had any requests so that I didn’t have to wait in lines at reception. I highly recommend and ocean view room. Location is close to everything and area is safe. Highly recommend this hotel if wanting to stay in Surfers close to the nightlife, beach, eateries and entertainment"