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Hotel Mousai Cancun Adults Only - All Inclusive

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Exterior
Property video
Premium bedding, down comforters, minibar, in-room safe
Exterior
On the beach, white sand, beach umbrellas, beach towels

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
The current price is $833
$689 nightly
$833 total
Total with taxes and fees
Jun 19 - Jun 20

Explore the area

View in a map
Carretera Punta Sam km. 5.2 Mza 9 Lote 3, Zona Continental de Isla Mujeres, Punta Sam, QROO, 77400
  • Place, El Meco Archaeological Site
    ‪3 min drive‬
  • Place, Mujeres Beach
    ‪5 min drive‬
  • Place, North Beach
    ‪46 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪49 min drive‬

Room options

View all photos for Suite 2 Queen Beds Ocean Front

View from room

Suite 2 Queen Beds Ocean Front

  • Ocean view
  • 947 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Suite 1 King Bed Ocean Front

View from room

Suite 1 King Bed Ocean Front

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 947 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Corner Suite Ocean Front

Premium bedding, down comforters, minibar, in-room safe

Corner Suite Ocean Front

  • Ocean view
  • 1370 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Ultra Suite 2 Queen Beds Ocean Front

View from room

Ultra Suite 2 Queen Beds Ocean Front

  • Ocean view
  • 947 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Ultra Suite 1 King Bed Ocean Front

Premium bedding, down comforters, minibar, in-room safe

Ultra Suite 1 King Bed Ocean Front

  • Ocean view
  • 947 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Ultra Corner Suite Ocean Front

Premium bedding, down comforters, minibar, in-room safe

Ultra Corner Suite Ocean Front

  • Ocean view
  • 1370 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Two Bedroom Corner Suite Ocean Front

Premium bedding, down comforters, minibar, in-room safe

Two Bedroom Corner Suite Ocean Front

  • Ocean view
  • 2316 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free WiFi

View all photos for Ultra Two Bedroom Corner Suite Ocean Front

Premium bedding, down comforters, minibar, in-room safe

Ultra Two Bedroom Corner Suite Ocean Front

  • Ocean view
  • 2316 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free WiFi

View all photos for Two Bedroom Master Suite

Two Bedroom Master Suite | Premium bedding, down comforters, minibar, in-room safe

Two Bedroom Master Suite

  • Ocean view
  • 2187 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free WiFi

View all photos for Ultra Two Bedroom Master Suite

Ultra Two Bedroom Master Suite | Living area | 50-inch Smart TV with digital channels, pay movies, smart speakers

Ultra Two Bedroom Master Suite

  • Ocean view
  • 2187 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free WiFi

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About the neighborhood

Punta Sam

When you stay at Hotel Mousai Cancun Adults Only - All Inclusive in Punta Sam, you'll be on the beach, within a 10-minute drive of Ultramar Ferry Puerto Juárez and Cancun Mall. .This all-inclusive property is 9 mi (14.5 km) from Langosta Beach and 9.8 mi (15.8 km) from Tortuga Beach.

What's nearby

  • El Meco Archaeological Site - 3 min drive - 1.6 miles
  • Mujeres Beach - 5 min drive - 1.8 miles
  • Playa Mujeres Golf Club - 8 min drive - 3.3 miles
  • North Beach - 46 min drive - 5.7 miles
  • Dolphin Discovery - 56 min drive - 9.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 36 min drive

Restaurants

  • ‪Restaurant Flamingos - ‬15 min walk
  • ‪Mike's Coffee - ‬5 min drive
  • ‪Twiggy - ‬19 min walk
  • ‪The Press - ‬19 min walk
  • ‪Gourmet Hall - ‬7 min walk

About this property

Hotel Mousai Cancun Adults Only - All Inclusive

Hotel Mousai Cancun Adults Only - All Inclusive offers 88 air-conditioned accommodations with outdoor private hot tubs and minibars. Rooms open to furnished balconies. Beds feature down comforters and premium bedding. A pillow menu is available. 50-inch Smart televisions come with digital channels, pay movies, and smart speakers. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

This Punta Sam property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, safes, and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

2 outdoor swimming pools are on site along with a fitness center.
Spa Imagine has 16 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
Make yourself at home in one of the 88 air-conditioned rooms featuring outdoor private hot tubs and Smart televisions. Your bed comes with down comforters and premium bedding. Rooms have private furnished balconies. Digital programming and smart speakers are provided for your entertainment, while complimentary wireless internet access keeps you connected.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor pools and a fitness center. This property also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy Italian cuisine at NOI Ristorante Italiano, one of the property's 12 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
NOI Ristorante Italiano - This fine-dining restaurant specializes in Italian cuisine and serves breakfast and dinner. Reservations are required.
The Rooftop - Overlooking the ocean, this restaurant serves brunch and lunch. Guests can enjoy drinks at the bar. Open daily.
Blanca Blue - Overlooking the pool, this fine-dining restaurant specializes in Mexican cuisine and serves breakfast and dinner. Reservations are required. Open daily.
Bocados Steak House - This poolside steakhouse specializes in local and international cuisine and serves dinner only. Reservations are required. Open daily.
Hiroshi - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included
Premium alcoholic beverages included
24-hour room service
Meals and beverages at companion properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Free valet parking on site

Food and drink

  • 12 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Blanca Blue
  • Bocados Steak House
  • Hiroshi
  • NOI Ristorante Italiano
  • The Rooftop

Things to do

  • 2 outdoor pools
  • Full-service spa
  • Gym

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 24-hour business center

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor furniture
  • Rooftop terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (39 inch wide door)
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 9 floors
  • Built in 2024
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels
  • Pay movies
  • Smart speaker

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 50 per vehicle (maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property

Property is also known as

Mousai Cancun Inclusive
Hotel Mousai Cancun Adult Only
Hotel Mousai Cancun Adults Only
Mousai Cancun Adults Only All Inclusive
Hotel Mousai Cancun Ocean Front Adults Only .
Hotel Mousai Cancun Adults Only All Inclusive
Hotel Mousai Cancun Adults Only - All Inclusive Hotel

Hotel Mousai Cancun Adults Only - All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 105 out of 118 reviews
Rating 8 - Good. 6 out of 118 reviews
Rating 6 - Okay. 1 out of 118 reviews
Rating 4 - Poor. 5 out of 118 reviews
Rating 2 - Terrible. 1 out of 118 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Austin

Liked: Cleanliness, amenities, property conditions & facilities
Amazing food, relaxing place
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favorite property in Cancun. A true 5 star adult’s only resort. The service is exceptional, the food is top notch and the property is beautiful and very well maintained
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Adam

Liked: Cleanliness, amenities, property conditions & facilities
Luxurious hotel with top notch staff and food. Loved every minute here. The jacuzzi was the best one I have been in. Couldn't ask for a better vacation.
Rooftop pool was amazing as was service.
Noi was delicious!
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Helen

Liked: Cleanliness, amenities, property conditions & facilities
Everything was lovely!!
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Lucas

Liked: Cleanliness, amenities, property conditions & facilities
New hotel, good restaurants, lots of pools and staff was great.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Katherine

Liked: Cleanliness, amenities, property conditions & facilities
Amazing service, the kindest and most attentive staff. The best food I’ve had at an all-inclusive (Noi was our favorite). Will definitely return in the future!
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Loralisa

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly, the hotel was new, clean and beautiful. Food was very good (except desserts which were just ok). Loved the pool. The adults only vibe was very relaxing!
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Teresa Michele

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay!!!
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Bshara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Very friendly staff that went out of their way to help and serve us.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Vallery

Liked: Cleanliness, amenities, property conditions & facilities
Superior customer service from staff. Everyone was extremely courteous and helpful. Rooms are beautifully and artfully decorated. Food options are great. À la carte so always hot and fresh.
View from balcony
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Monique

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Karoli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing hotel!
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the rooftop pool. Blanca and Santiago always provide great service and the cocktails are wonderful
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Freeman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room, good service, quite place
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Herbert Manfield

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place for vacation
Stayed 6 nights in Dec 2024
Verified

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A must

One of the best hotels we have ever been. Amazing service people food and location
Stayed 6 nights in Sep 2025
Verified

10/10 Excellent

Shanna

Liked: Cleanliness, amenities, property conditions & facilities
I cannot say enough great things about this resort! Everything was amazing. The room, the food, the staff. It was the most luxurious hotel I’ve ever stayed in. Everyone works so hard to make sure your stay is fantastic. The food here is the best I have ever had.
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

AKASHDEEP

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel and the service
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Selim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool ,and ocean views
Stayed 7 nights in Sep 2025
Verified

10/10 Excellent

Soher

Liked: Cleanliness, amenities, property conditions & facilities
Everything is 10/10 . The staff is very nice and helpful. Rooms are clean, views are out of this world. Excellent food
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Tricia

Liked: Cleanliness, amenities, property conditions & facilities
The room was immaculate with a hot tub on our massive deck facing the ocean. The staff and amenities were 5 star. We particularly enjoyed Ivan poolside, to help us with our chairs and umbrellas but also whatever else we asked him about he would find the answers. He provided outstanding customer service.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Miriam

Liked: Cleanliness, amenities, property conditions & facilities
Amazing service and facilities
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Shuhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service throughout—from the concierge and restaurant staff to the beach waiters. The views were stunning, and the cleanliness of the entire property was impressive. A truly wonderful stay.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 5 nights in Mar 2025
Verified

10/10 Excellent

Carman Suet

Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel is very new and great design. All the staff work there are very nice and professional. Also the roof top with amazing swimming pool, that’s awesome!!!!
Stayed 4 nights in Aug 2025

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